mam98031 • Volunteer Community Member • Buyer/Seller since 1999
This does sometimes happen, even when we are shipping inside the USA. The package goes MIA for a long period of time which creates this issue and then at a much later date shows up and finishes its journey to the intended address.
Ebay is right, you would need to contact the buyer for reimbursement. I know it doesn't seem like enough, but it is not Ebay's responsibility to make you whole. Refunding the buyer was the right thing to do with the information at the time. It would be unfair to make a buyer wait indefinitely for a package to arrive.
Hopefully your buyer will do the right thing. Good Luck.
@wujawitczak wrote:unbelievable guys, i just cant believe it, if ebay decide to refund when package is in transit it pretty encourage people to scam, like i said buyer didnt respond to any emails for 60 days, i guess if any package have delay you can easily scam seller and after package arrive you have free item
maybe i contact police department in his city, i have to think about that
its pretty fraud
How could it possibly be a scam. The buyer has paid you but has not received the product, so clearly the buyer is out the money.
Just because it is stuck in transit doesn't mean that the buyer is just out of luck and needs to wait some undetermined amount of time to see if it will eventually will show up. After a reasonable amount of time, it would be our responsibility as a seller to make that buyer whole because it is likely that the package is lost.
I understand your dismay over this, but put yourself in the buyer's position. What if you order something from Ebay or some other site and it never arrives? Would you not contact whomever you purchased the item from asking where your item is? Would you expect to pay for it even though you aren't likely to receive it?
@bigdeals.etc wrote:These delays happen more with international shipments than domestic. It is one of the big reasons why many sellers do not sell internationally. I’m sorry this happened to you.
Unfortunately if you continue to sell internationally, it will probably happen again. So just be aware of that.
Boy not for me these days. I have more missing or slow delivery packages in the last 30 days than I probably have had in the last 20 years and every single one of the is a US shipment.
@wujawitczak wrote:mam 98031
it will be fair if buyer reject receive package when carrier brings it to him
but we all know he will have free item
i just thinking how many buyers when receive item with huge delay, refund money
especially this dude dont care when stop responding to me
i never again ship international
You should ask them to do that. Not every buyer is here to take advantage of a seller. Just be polite and professional and let them know to not open the package, just write return to sender on it and send it back.
I've been in this situation before a few times over the years and my buyers have either then paid me if they wanted to keep the item or sent it back.
Certainly there are those buyers that will take advantage of a seller given the opportunity, but most buyers aren't like that.
@panddtrade wrote:It is not the seller fault. E-bay should refund both parties.
So how long do you think Ebay should leave an INR open? How long should the buyer have to wait?
How long would you be willing to wait as a buyer?
