mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@dolcetreasures wrote:Your evaluation period will now be based off your sales every 30 days. Your consequence will be the result of the previous months 30 days. In other words, the have devised a scheme to push more sellers into the red area so they can assess their sub-performance standards charge of 5%.
They’ve also made it more difficult to get that extra 10% discount for Top Rated Plus by requiring free returns on shipping for international sales.
No on both points you bring up. You are still eval'd on the previous 12 months or 90 days, whichever is appropriate for your account. The eval happens the 20th of the month for the period ending the previous month. So on the 20th of May you will be eval'd for the period ending April 30th. Under the current rules that eval takes affect immediately after the eval and is retroactive to the 1st of the month for any discounts or additional fees.
So starting July. Your results of the eval on July 20th will take effect on August 1st.
The new policy is:
Currently, the consequences of your monthly Seller Performance Evaluation apply to listings from the same month as the evaluation. Starting in July, these consequences will apply to listings in the month after the evaluation.The transition to the new timelines will begin on the June 20 evaluation.
There will also be changes to the evaluation rules for earning the Top Rated Plus badge and discounts.
Seller Performance Evaluation timelines
There will also be changes to the evaluation rules for earning the Top Rated Plus badge and discounts.
Seller Performance Evaluation timelines
- Seller Performance Evaluations on the 20th of the month will affect discounts or fees on transactions in the following month.
- Top Rated Plus discounts for Top Rated Sellers will be applied to qualifying listings the month after evaluation.
- Seller Below Standards Fees or Service metrics fees will be applied to qualifying listings the month after evaluation.
Top Rated Plus badge evaluation changes
From July, your domestic or international returns policy will be part of your Top Rated Plus badge evaluation. Discounts will be based on the country where the items are listed and the item location.
From July, your domestic or international returns policy will be part of your Top Rated Plus badge evaluation. Discounts will be based on the country where the items are listed and the item location.
@cynthealee2 wrote:What is "Service Metrics"?
The Service Metrics is a completely different thing. And a crazy policy IMHO.
@bar-29368 wrote:
@dolcetreasures wrote:Your evaluation period will now be based off your sales every 30 days. Your consequence will be the result of the previous months 30 days. In other words, the have devised a scheme to push more sellers into the red area so they can assess their sub-performance standards charge of 5%.
They’ve also made it more difficult to get that extra 10% discount for Top Rated Plus by requiring free returns on shipping for international sales.
Winner winner
That is NOT what the email says. I posted it above.
It also makes getting the TRS discount anymore difficult than it is today.
******************************General Comment***********************
If you aren't TRS in those other countries [which can be seen on your Seller Dashboard], you don't get the TRS discount even when they purchase from a TRS+ listings. US TRS sellers only get the discount on US buyers purchasing from one of their TRS+ listings.
The regions on the Dashboard are:
USA
UK, Ireland
Germany, Austria, Switzerland
Global
You can change your Seller Dashboard to any one of those regions to see if you qualify for TRS in those regions.
