mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@wujawitczak wrote:ok but isnt delay cause covid19 is the thing that ebay, buyers and sellers could take into account? thats why is easily scam at this moment, i bet that cases like mines are lot more, yes i believe some buyers are honest im telling all of people are scamers, but this dude open a case and didnt care about covid, he just simply won and from yesterday receive item for free, of course he didnt loggin to ebay immediately and didnt contact me
Yes and they are but that doesn't mean it is open ended. I do understand your frustration and concern. I would feel much the same way if I found the buyer to have received the item at a later date. I fully agree that the buyer should step up and pay you or return the item. I don't disagree with that at all.
@animal-house-8 wrote:It's stupid that ebay can take money from your account and pay the buyer but cannot take money from a buyer to pay you.
Ebay has never had buyers set up their accounts in that way to allow for this. While I know blaming Ebay for this problem seems to be popular, are you aware of any other site that does this? There are other similar sites out there. So how would they handle this situation?
@reallyhardtofind wrote:Appeal the refund through paypal if you are able to, if the tracking shows it was finally delivered paypay will refund you.
Now that is an interesting idea. I like it. I hope the OP tries this and lets us know how it turns out.
@pinksakura2000 wrote:
While I agree that the buyer should get the money refunded when the item has never reached them, sellers should be compensated after showing tracking of successful delivery. Ebay is the medium who should be responsible since it was the one who took your money in the first place.
In any case, if you have time and want to do the right thing, you may write to the following agencies to seek remediation/justice.
Better Business Bureaus, Inc.
https://www.bbb.org/consumer-complaints/file-a-complaint/get-started
State of California Department of Justice OFFICE OF THE ATTORNEY GENERAL-XAVIER BECERRA https://oag.ca.gov/consumers
Internet Crime Complaint Center (IC3) www.ic3.gov ArbiClaims Dispute Resolution http://www.arbiclaims.com/bbb
California Department of Consumer Affairs
1625 North Market Blvd., Suite N 112 Sacramento, CA 95834
(800) 952-5210
Contractors State License Board PO Box 26000 Sacramento, CA
(800) 321-CSLB (2752)
What other sites similar to Ebay do this? I personally have never ran across one that handles it any different that Ebay does but I'm willing to learn.
It isn't that Ebay doesn't care or doesn't see anything wrong with the buyer not repaying you. It is there is nothing they can do to make the buyer do that.
I'd be upset too. That is completely understandable.
@paradiso*bella*a*venire wrote:I would email the buyer and say " I see your item finally arrived. When may I expect repayment for this item"
I would say report the buyer, but because the item remained MIA for such a long period of time,(which is the key element here) and because ebays system, by design, is set up for this type situation to end in favor of buyer, I dont really see anything thats reportable.
Things are more complicated because it is an international sale. They have already tried to contact the buyer and the buyer isn't responding. There isn't a lot left to do as a seller except move on. Frustrating to be sure, but not much of anything that can be done about it.
@cjsupplies1980 wrote:
If it was an international sale and you used the global shipping program you should be covered. Once the item reaches the GSP center you are no longer responsible.
That question has been asked, but the OP never answered it.
