02-17-2024 11:07 PM
I have been using social announcements about 2 months with instagram, facebook and pinterest. Today, I saw the facebook page was no longer linked and I could not re-link it. Customer support tried to help, but I have to wait until Monday (or later) for a specific support group to help with this. I also added the same email I use for my ebay account to facebook - that made no difference.
Has anyone else had this problem? If it was resolved, I'd like to hear the solution - thanks.
Solved! Go to Best Answer
02-18-2024 05:04 AM
@ynotmore @annabanana1939 - there is a current known issue with this and a sitewide ticket open under ALERT15184. Reference that alert when contacting support to add yourselves to the list of impacted accounts.
More info:
02-18-2024 03:09 AM
I am having exact same problem I was linked and then I was not. I even created a new Facebook page and it will not link.
02-18-2024 05:04 AM
@ynotmore @annabanana1939 - there is a current known issue with this and a sitewide ticket open under ALERT15184. Reference that alert when contacting support to add yourselves to the list of impacted accounts.
More info:
02-18-2024 06:12 AM
I have seen several more sellers posting about this issue (ALERT15184). I think it would be helpful to add this ALERT to the pinned thread on the Report eBay Technical Issues Community Board.
Thank You!
02-20-2024 07:23 AM
@mcdougle4248 wrote:
I have seen several more sellers posting about this issue (ALERT15184). I think it would be helpful to add this ALERT to the pinned thread on the Report eBay Technical Issues Community Board.
Thank You!
Hey @mcdougle4248! I will be sure to have this issue added to the Tech board today!
02-20-2024 08:31 AM
Thanks Devon...Many of us are having this issue. Appreciate you addressing it so quickly. Have a great day.
02-20-2024 09:49 AM
02-20-2024 09:54 AM
@mcdougle4248 wrote:
Thank you!
In case you did not already know, You are Awesome and Much Appreciated 😊
@mcdougle4248 Thank you for the appreciation and the Tech board has been updated!
03-08-2024 11:27 AM
Any updates on the FB issue?
03-08-2024 10:08 PM
I would also like to know, I'm losing facebook followers for my store by the day because I cannot link anything
03-09-2024 06:03 AM
For the last few days, the Share hyperlink on the listing page and also the link accessed under the drop-down to the left of the listing on the Active Listings page have been working for me to share listings to Facebook. If that does not work for you you can try the steps below that I have used previously to share listings on Facebook.
Here is how I have been sharing my listings directly on my Facebook page:
1. Log on to your Facebook page.
2. Open the listing page you want to share (like a buyer would see it) and copy the URL.
3. Start a new post on Facebook. Paste the URL into the text box. Add whatever it is that you want to say about the item.
4. In most cases, once I paste the URL into the text box, the photo of the listing populates the post. If not you can add it from your picture file.
6. Post
This is time-consuming and not optimal, however, if it is important to your business to share your listings then you may want to give it a try.