ebay is a fraud

[lg12lglg34lg-1]

Today we received a return back from a buyer.  The items were used and broken by buyer.  We have called ebay to ask them about their return policy which states clearly items need to be returned in original condition.  They told us there is nothing they can do.  We told ebay seller support that we can provided pictures.  They told us they cannot use the picture as evident.  We asked ebay then how they can decide any case with evident.  Seller support told us that at least the return goes back to ebay.  We told them we can ship them items to ebay for checking.  Then she switched her story and told us ebay does not accept any return or items.  When pressed them to give answer how they can make decision based on evident,  she told us again ebay needs to see the items but ebay does not accept any return or items.  Because ebay forced all the sellers to sign agreement that we cannot file lawsuit against them in open court so they can abuse sellers by making any decision without looking any evident and ignore their own policy.

[dhbookds]

So how can they tell, even looking at the item?  What you mailed, versus what the buyer mailed........?

[shop_giftworthy]

Here's the form to send to ebay's legal department to dispute their decision:

https://p.ebaystatic.com/aw/help/legal/Notice_of_Dispute.pdf

[femmefan1946]

You sold an item.

The buyer returned it for refund.

The item was not in the original condition.

EBay will only allow you to refund and gives no way of disputing the decision.

I've worked in retail for many years.

Returns are always fraught.

Is the item saleable? Not NIB as you sold it, but saleable?

Refund and resell.

Welcome to retail.

This has little to do with eBay but a lot to do with how businesses look at customer service.

Outside of blatant fraud (the buyer returned a brick or a different used model of the NIB purchase) the company, in this case eBay but it could be WalMart or Mom's Discount Convenience, wants to retain the customer.

Just because she's unhappy this time doesn't mean she hasn't been happy before and that she won't have happy transactions in future.

So - if it's saleable, sell it.

And think about adding Cookie Jar Insurance to your business plan.

This is just putting a few virtual pennies in a virtual Cooki e Jar from each sale, as a sort of premium for self-insurance.

When you have a problem, use those pennies to cover your costs.

This is better than thirdparty insurance. While the PO rarely loses parcels, they won't pay you for return shipping like Cookie Jar Insurance. When you goof and send the wrong thing, only the Cookie Jar will cover making the problem right. And it covers your lost fees .

[adkhighker]

That has to hurt. Unfortunately, it always seems that ebay has the buyers backs, not the sellers, when it comes to a fraudulent return. Maybe someday they'll figure out something that's fair to everyone.

It's too bad that all returns didn't have to go through an ebay hub on the way back to the seller so someone working from ebay could check the return out for themselves, but I know I'm dreaming about something like that because of the costs involved.

[castlemagicmemories]

There is a possibility that the items were damaged in transit when they were received by the buyer, and not used and broken by the buyer.

[coolections]

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@lg12lglg34lg-1 wrote:

They told us they cannot use the picture as evident. 

ebay does not accept any return or items. 

ebay forced all the sellers to sign agreement that we cannot file lawsuit against them in open court

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The CS agent was correct as Ebay does not take pictures as evidence.

The CS agent was correct as Ebay does not accept returns (they did not sell the item).

The CS agent was correct as you cannot sue them (they did not sell the item or buy the item).

What you can do is switch gears and go after the person who robbed you. Take THEM to court.

[siamdao]

That isn't good. What is worse is receiving a return that the buyer claims was not working/broken only to find nothing wrong with it.    There is no recourse for that idiocy at all and the buyer in question learns it's an easy way to window shop at the sellers shipping expense OR possibly intentionally ruin an item to affect a refund.

[vintagecraze50]

I could not even fathom what it would take or cost Ebay to be examining all the worldwide faulty returns from customers. It is not doable. The CS rep in their most helpful way seemed to be telling you that there is no way for them to check what was sent back to you. There is no way to know who is telling the truth in this transaction. It is best to just refund the purchase, add the cost of the item across your inventory like many sellers do and write off the loss on your taxes.

[gracieallen01]

There is nothing saying that you can not attempt a lawsuit.  Merely because ebay puts a stipulation in a user agreement, doesn't mean that it can't be taken to court - the court can decided if it is a case it will hear.

[doubledz-a2z]

Seriously OP.... first IMO their selling ID is very difficult for buyers to remember and search out other items.   13,000 items listed yet only 2500 FB since 2015.  Something does not make sense with this scenario.

[dalo4242]

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@doubledz-a2z wrote:

Seriously OP.... first IMO their selling ID is very difficult for buyers to remember and search out other items.   13,000 items listed yet only 2500 FB since 2015.  Something does not make sense with this scenario.

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probably a dropshipper

[bamabratt]

They don't protect the buyers either! The whole culture of eBay is in the toilet, it is no wonder Amazon continues to grow hand over fist. I am afraid that eBay time has come and gone. I hand a fraudulent seller who took my money and never sent the item, no tracking information could be provided. New registered seller, I asked ebay to look into his activity and they passed the responcibility on to PayPal and just dropped the case. Now there are at least two buyers that this scam seller has taken their money and he is still selling, and Pay Pal can't get the money back from his bank. So the new culture in eBay is anything for a buck, as long as they get theirs, screw the rest!!!! I have been with eBay since 2014 and have had enough of the very very poor management.

Bamabratt

[dalo4242]

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@bamabratt wrote:

They don't protect the buyers either! The whole culture of eBay is in the toilet, it is no wonder Amazon continues to grow hand over fist. I am afraid that eBay time has come and gone. I hand a fraudulent seller who took my money and never sent the item, no tracking information could be provided. New registered seller, I asked ebay to look into his activity and they passed the responcibility on to PayPal and just dropped the case. Now there are at least two buyers that this scam seller has taken their money and he is still selling, and Pay Pal can't get the money back from his bank. So the new culture in eBay is anything for a buck, as long as they get theirs, screw the rest!!!! I have been with eBay since 2014 and have had enough of the very very poor management.

Bamabratt

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Did you file an item not received case with either eBay or PayPal?

[bamabratt]

Yes I filed a case and it has done me no good. eBay dropped it off on PayPal and just allows this scam seller to continue. Pay pal sends me letter telling me the sellers bank declines their request. So todate I am still stiffed, ebay has done nothing to protect other would be buyers from this scum and nothing has changed since this fraudulent sale of Nov. 27th 2018. My advice to buyers is stay away from ebay if you want buyers protection, ebay does not care as long as they get theirs by evidence of them letting this scam artist screw another buyer.

Bamabratt