Thanks so much for supplying the screenshot. Problem for me is, I so rarely use the phone app and it looks very different from the website view. Also I've not had any very-recent returns to reference, but the ones I do see -you're right, there's no tracking visible. Also I can't recall the last time a buyer escalated a return to a "case."
And what gets me is how the progress just ends there, doesn't show what happened afterward, nor even the buyer's reason for escalating (I would think they have to state a reason, but maybe I'm wrong).
But also I just realized, in your original post you said the funds are being held. -Are they still on hold? If so that would mean this isn't over. And I believe there has to be another page that shows details after a case is open. On the (computer) website it's called the Resolution page.
@ittybitnot @buyselljack2016 @a_c_green @robbie31415 @yuzuha @pjcdn2005 -thoughts?
