eBay is refunding the buyers without returning the Items. I think this has gone to far.

[eddys-electronics-store]

Pretty much what the tittle says. Anyone got any ideas what might be my course of action?

This is just absolutely unbelievable. They are refunding the items without returning the items. Laptops that were bought and sold with our personal effort, besides the funds being held by eBay, they are refunding the buyers without letting them return the items.

[a_c_green]

---

@inhawaii wrote:

---

@toomuchstuffagain35 wrote:

If the return label is ebay generated does the seller even GET the tracking # of said label?

---

Yes. You're  able to "track" the return by going to the return case on ebay.

---

@inhawaii : Can you be more specific about where the Return label tracking number can be found? All I find in my records of Return cases are the tracking numbers of the original outbound shipments. A Return label was used in each case (i.e. the buyer didn't just leave the package unopened and scrawl "Return to Sender" on it), but I cannot see that number anywhere. It seems to be known only to eBay internally.

[gurlcat]

---

@toomuchstuffagain35 wrote:

If the return label is ebay generated does the seller even GET the tracking # of said label?

---

Yes absolutely.  In fact I go ahead and put the tracking number in my USPS Informed Delivery dashboard and request update notifications so I can know what day to listen for my mailman and/or know if anything has gone wrong, etc.  

[toomuchstuffagain35]

Actually, now I think about it, I think on my last return I COULD see the tracking # on the dispute once it was shipped, but as soon as it was delivered it vanished, and the case just stated delivered.

[robbie31415]

When you upload the return tracking it shows the tracking on the dispute.

However ebay clears that information once it's been resolved.

Because of that annoyance I have moved away from ebay return labels and only use pirateship. Makes it much easier to reference back to old return tracking #s.

[a_c_green]

---

@gurlcat wrote:

---

@toomuchstuffagain35 wrote:

If the return label is ebay generated does the seller even GET the tracking # of said label?

---

Yes absolutely.  In fact I go ahead and put the tracking number in my USPS Informed Delivery dashboard and request update notifications so I can know what day to listen for my mailman and/or know if anything has gone wrong, etc.  

---

That's what I was expecting (though Informed Delivery is supposed to "know" about inbound packages to your street address without your having to provide the tracking number, and mine seems to work perfectly in that regard). I've been looking at all the inbound tracking updates to my address on the day that the return arrived, including the USPS daily digest email that they send each morning, but I cannot find any mention of it.

[a_c_green]

---

@toomuchstuffagain35 wrote:

Actually, now I think about it, I think on my last return I COULD see the tracking # on the dispute once it was shipped, but as soon as it was delivered it vanished, and the case just stated delivered.

---

That sounds like something they would do; yes. I wonder what the odds are of getting them to retain that Return tracking number in the record for longer periods of time.

[stephenmorgan]

---

@a_c_green wrote:

---

Can anyone point to where the tracking number of a returned purchase (using the Return label generated by eBay) can be seen?

---

If you are paying for the label, did you not receive a receipt for the purchase?  On some items such as certain International Shipping I purchase the label, but I am not charged for it until it is released for shipment to its international destination.  I would think a return may be similar in that you are not charged for the label until after the return has occurred.  But even so, there is no tracking number provided when you are billed?

Is it possible the return label you paid for would be in the

Track and manage your shipments

https://www.ebay.com/ship/labels/seller-hub

Also, in the multitude of reports available for download the Tracking Number is provided when eBay charges you a Fee for the Shipping.  I did a return a few years ago so I do not have anything recent to verify but it would make sense to be provided with the Tracking Number for the Shipping Fee you are being charged for.

[stephenmorgan · Accepted solution]

---

@robbie31415 wrote:

When you upload the return tracking it shows the tracking on the dispute.

However ebay clears that information once it's been resolved.

Because of that annoyance I have moved away from ebay return labels and only use pirateship. Makes it much easier to reference back to old return tracking #s.

---

That seems clever of eBay.  What does it harm to leave it posted?  I wonder if this is deliberate or if there is a logical reason the Tracking Number is deleted? 

This would make it near impossible for someone who is unfamiliar that eBay will delete the Tracking information to appeal their decision when they figure out what has happened. 

[robbie31415]

I have no clue what the intention is to remove the return tracking information. I firmly believe the return tracking details should remain present on the closed resolve dispute.

I believe there was alternative ways to get it such as once you are billed for the label. Since there is a delay in billing since billing happens after use and isn't immediate that it causes some issues trying to reference back once the case was resolved.

There may be alternative ways to find the information but like I said this part of eBays system I found annoying and ultimately decided to use my own labels from a different provider.

[ittybitnot]

Just posting to the thread in general.  

DOES ANYONE GET TO SEE THE TRACKING NUMBER USED BY THE BUYER IF THEY USE THEIR OWN LABEL?  

Where does it appear?  Are they required to enter it in the case for a refund or can they simply contact eBay and tell them what the number is?  

[yuzuha]

---

@toomuchstuffagain35 wrote:

If the return label is ebay generated does the seller even GET the tracking # of said label?

---

Yes, you get it automatically the moment the label is generated.

[a_c_green]

---

@ittybitnot wrote:

Just posting to the thread in general.  

DOES ANYONE GET TO SEE THE TRACKING NUMBER USED BY THE BUYER IF THEY USE THEIR OWN LABEL?  

Where does it appear?  Are they required to enter it in the case for a refund or can they simply contact eBay and tell them what the number is?  

---

devon@ebay : Happy New Year tomorrow... 😁 Can you please refer the questions above to the relevant team, and let us know what they say?

[stephenmorgan]

---

@toomuchstuffagain35 wrote:

ebay should change their returns flow to where if an ebay return label is generated the buyer HAS to use said label or lose their dispute.

---

One reason they do not require this is for International Buyers who use a Freight/Shipping Forwarder. There is no way for the International Buyer to use a label addressed from a US address to a US address. They would have to be in the US to use the label. In this case they would have to send items from their location to the US location.

But of course, this is what leads to the opportunity to order something from within the US and have it delivered to you or a random address within your Zip Code.

If eBay would allow a reasonable time for Seller to appeal their decision before they refunded the buyer, some of this fraud could be stopped.  If Seller appeals because they did not receive item eBay should tell Seller to get a Statement from the Shipper that the Tracking Number eBay is basing their decision on was not delivered to them.  Allow two weeks or so before a refund is granted or denied.

[a_c_green]

---

@yuzuha wrote:

---

@toomuchstuffagain35 wrote:

If the return label is ebay generated does the seller even GET the tracking # of said label?

---

Yes, you get it automatically the moment the label is generated.

---

Well, I sure can't find it after looking at the records of recent returns.

What they appear to be doing in their messages is embedding a link that points to return details stored elsewhere, rather than displaying them in the message itself. Thus although you can archive the message(s) you receive about the return, the tracking number of the return itself can be removed, so that viewing the old messages later on and clicking the link for Return Details will no longer show whatever tracking number might have been available previously.

[broto_64]

Not sure if this has been mentioned but your listings have a No Returns policy, and that allows the buyers to open a case for item not as described... Then they wait, and wait until the case times out, escalate and ebay refunds their money because a "no returns" policy has that loophole. Specifically, ebay's Money Back Guarantee does not require online tracking show delivery on a No Returns policy for the refund to transpire.