eBay is refunding the buyers without returning the Items. I think this has gone to far.

[eddys-electronics-store]

Pretty much what the tittle says. Anyone got any ideas what might be my course of action?

This is just absolutely unbelievable. They are refunding the items without returning the items. Laptops that were bought and sold with our personal effort, besides the funds being held by eBay, they are refunding the buyers without letting them return the items.

[eddys-electronics-store]

I think I will have to switch to free return again to avoid more issues sadly. Not ideal but well, it's better than losing the account or keep more issues happening.

[eddys-electronics-store]

Will do this, thanks for the tip. After I try it with an open case we have will probably give an update at some point. I'm not going to keep taking stuff from scammers and eBay for that matter. Last resort is stop selling here forever, it's starting to get older than Jesus with the Cubs as the previous fellow seller said previously.

[itsjustasprain]

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@eddys-electronics-store wrote:

I never refunded the item!!! The buyer opened a case, and I accepted the return of the package (I paid for the label), it was an eBay label. After a few days the customer did not ship the item (And I made sure of this), and closed the case in favor of the buyer.  

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I am wondering here whether the buyer simply uploaded a different tracking number for their return shipment (because I dont think they are REQUIRED to use that return label). They send a trinket to some other address within the same City and Zip code and Ebay then refunds as soon as that trinket has been delivered (someplace).

Is it possible to find out from Ebay whether the buyer uploaded a different tracking number for their return shipment?

[ittybitnot]

 I had 2 cases with 2 laptops returns, which both of them did not ship the item (Literally no tracking update and also no indication from the couriers that they were shipped or left at their offices), and after a few days, ebay refund the money to the buyers,

@eddys-electronics-store 

This is what it sounds like to me.  

Buyer files return

You send a label

Buyer does not use label

Buyer uses their own label or one they get/or purchase on the net that has a recorded delivery

Buyer contacts eBay with the above tracking number that shows "delivered"

Buyer gets refunded, case closed. 

You get the shaft

Though this is an "older version" of the fake tracking return scam, it would be interesting to note if you were ever told by eBay:  Buyer provided tracking that showed you received the return,  case closed. 

Be advised, this 'scam plan' is often associated with out of US buyers who use a Freight Forwarder address. These addresses allow international buyers to purchase items from US sellers who do not wish to ship internationally.  These US addresses are typically in Delaware, Oregon, Florida, Texas, NY, but not limited to those locations.   

In the past, eBay was not willing to share with you the "tracking number" that was used in your case in the F.Forwarder  return scam.  There are still variations of such that are alive and well today.  

Check those "US addresses" and come back if they are F.Forwarders. 

[gurlcat]

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@eddys-electronics-store wrote:

So lets assume what I say is true that they customer did not even ship the package (Which didn't), and eBay refunded the buyer without returning the package (which it did). What is my course of action since that's what is actually happening and I'm not exaggerating, I'm saying this with all the literal meaning on how I'm actually writing it.

I did not even get a package notification, not even a tracking number uploaded on the return case and eBay yet refunded the buyer.

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Why would we assume that, when you haven't proven any part of what you say?  -I see you have replied to most of the messages here, but not to my message #36, where I asked you to get a screenshot of your return tracking.  -If you issued a free return label, you absolutely do have a tracking number to reference.  We would need to see the progress scans (or lack of scans) to get any real sense of what happened here.  Without that, the guesses about the buyer using his own fake tracking number, empty return box, etc are just guesses.  

I'm not accusing you of lying about what happened, but I think you are overstating your knowledge. If you think you didn't even "get" a return label tracking number for the return label that YOU issued, then I'm sorry but your level of understanding of ebay returns isn't as good as you say.  

[itsretrogaming]

Just had a buyer in providence rhode island report that he didn’t get a $250 playstation 3 console. Further he alleged he did not receive another item for a ps3 that is very hard to get, the 19 blade fan is a must have and not all consoles have them. I combined shipment but this seller harassed me about refunding shipment, after that was resolved, he requested I cancel and refund after I shipped, then once he got the item he said he didn’t receive all the items🤦‍♂️. I’ve been on eBay for 14 years never had I have this problem. Now he’s returning broken items I believed he swapped. I have over 15 fat PS3’s that I need to sell and this is not a great place to start🤦‍♂️….

 I did ship with insurance and filed a police report,!!???? But c’mon man this is unacceptable!

 I hope you get all the help you deserve! I called and reported the buyer and kept calling ebay throughout the process. But with this person it literally left me broken….. 

 ebay is a great place, but I would keep calling ebay everyday and inform them and file a police report!

 Good luck and I hope the new year is better!

[inhawaii]

Just my opinion...

But I agree with @gurlcat .

I doubt this has happened or is happening.

But then again, these kind of off the wall stories never seem to happen me.

If the INAD case does not even have a tracking number, there will be no refund. Period.

If the INAD case has a tracking number that does not show "delivered", there will be no refund. Period.

[toomuchstuffagain35]

ebay should change their returns flow to where if an ebay return label is generated the buyer HAS to use said label or lose their dispute.

[toomuchstuffagain35]

I wonder what ebay's rationale is for not "sharing' the tracking # uploaded by the buyer with the seller? 

It can't be "privacy" as so often cited by USPS etc as in this case it should ONLY be the seller and buyer's names & addresses on the label.

[toomuchstuffagain35]

If the return label is ebay generated does the seller even GET the tracking # of said label?

[toomuchstuffagain35]

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@inhawaii wrote:

Just my opinion...

But I agree with @gurlcat .

I doubt this has happened or is happening.

But then again, these kind of off the wall stories never seem to happen me.

If the INAD case does not even have a tracking number, there will be no refund. Period.

If the INAD case has a tracking number that does not show "delivered", there will be no refund. Period.

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Be thankful they haven't. I haven't had any either.

But tbh neither of us sell anything that warrants these types of scammers.

I have seen the same thing reported before though.

[a_c_green]

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@gurlcat wrote:
I see you have replied to most of the messages here, but not to my message #36, where I asked you to get a screenshot of your return tracking.  -If you issued a free return label, you absolutely do have a tracking number to reference.  

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I'm looking at a Free Return that I handled earlier this month, where the buyer filed for a return and the label was automatically generated, but I cannot find the tracking number of that return label anywhere. The Order Details note that the item was returned and the refund was issued, and I did get the item back via a USPS Return label as expected (and I was the one to trigger the refund when the item came back), but I cannot find any on-line source that shows me the tracking number of the returned package.

I even looked at my Informed Delivery messages from that date, and there is no mention of a Package Return label on any of the deliveries. I even checked the tracking of packages arriving that day, since I know that the package was returned from a California address, but there was no record of it.

Can anyone point to where the tracking number of a returned purchase (using the Return label generated by eBay) can be seen?

[inhawaii]

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@toomuchstuffagain35 wrote:

If the return label is ebay generated does the seller even GET the tracking # of said label?

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Yes. You're  able to "track" the return by going to the return case on ebay.

[gurlcat]

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@toomuchstuffagain35 wrote:

ebay should change their returns flow to where if an ebay return label is generated the buyer HAS to use said label or lose their dispute.

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OMG YES.  For the life of me, I have never understood why that isn't the case already.  It's bad enough that eBay lets newbie sellers flail in the delusion that they can disallow returns .... but if they're going to force sellers to buy a return label, buyers should have to USE THAT label.  

[toomuchstuffagain35]

Okay.

I don't get many returns and I've never even bothered looking. I just wait until it shows up on my doorstep.