eBay has jumped the shark and gone nuts

[nylvseller]

First off, there SCAM for buyers called eBay satisfaction guarantee (esg moving forward).  It's **bleep** and must be completely overhaled.  Its nothing more then a way for buyers to scam the system and hurt sellers.  I sell only trading cards and like 99% other other selling cards I do not accept returns (for the same reason not one store in America takes returns on card).  This is happing more and more but this one takes the cake.

I sell a $85 card and ship to a buyer, the day the buyer receives the card they file a return with esg.  Get this claims the card "does not work or defective"  that alone should raise a flag with eBay, but no.   The buyer had remorse and never read the description even though the title said to.   the pictures the buyer sent matched the card exactly and so did the description. 

I have been here for 28yrs and 10k sales I know a scam when I see it.  I was notified by eBay and given 2 choices = refund or particle refund  = **bleep**.  so i message the buyer and rebuke his claim.  ebay does not card and tells him to return it.   Once I get it the money is refund and I have no choice but to appeal.  So the buyer was a wise a** and kept the $5 hard mag case I shipped him the card in.  He just threw in a plain envelope.  with no protection and the card was damaged.  I reported the buyer and email the buyer .  eBay has the balls to denied my claim stating all **bleep** that appears to all AI.  I called and spoke to a supervisor and "all decisions are final"  WOW = what is going wrong with eBay

[klhmdg]

eBays MBG is for buyer protection.

The MBG will 99% of the time allow the buyer to state anything and get a refund.

The buyer doesnt have to prove anything.

No Returns does not mean No Refunds.

As a long time seller, you should read the MBG for buyers and maybe think about a 14 day return policy. Its always best to know what you are up against and plan a defense. 

Since eBay stepped in and approved the return you received a seller defect on your account and have to still pay the FVF.

[nylvseller]

Thanks good reply but no on takes trading cards back because of the possibility of the buyer switching cards with a worse quality card or the fact that cards have a market that moves fast with seasons, players performance and on.  You are wrong.  I should not have to take returns = ebay is becoming Germany in the 1930's 

[jameshen1]

 ebay is becoming Germany in the 1930's 

I find that statement offensive and over the top.  Equating losing a refund on a trading card to Nazi Germany?  You need to find some perspective in life.

[nylvseller]

PS the buyer keeps part of the auction and that is OK???   eBay has become buyer focused and hates sellers = PERIOD!

[kensgiftshop]

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@nylvseller wrote:

PS the buyer keeps part of the auction and that is OK???   eBay has become buyer focused and hates sellers = PERIOD!

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Ebay never saw the card and don't know what you shipped or what the buyer received.

Ebay has no way to know if they kept part of the order or not.

[fbusoni]

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@nylvseller wrote:

PS the buyer keeps part of the auction and that is OK???   eBay has become buyer focused and hates sellers = PERIOD!

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@nylvseller 

Unfortunately, it is ok, and no seller on eBay is exempt from this capricious policy because eBay does not have the time to mediate individual disputes.

But you knew that when you signed up.  

If you've been selling for 28 years and have had 10K sales, then you should have made more than enough profit over that time to cover the loss of a $5 "hard mag case," whatever that is. 

[evry1nositswindy]

If the buyer opens a not as described case, ALL sellers have to accept the return.  You can pay for return shipping or refund outright.  Your no returns policy means nothing except you don't want the item back.  It does not mean no refunds.  The eBay 30 day money back guarantee overrides your no returns policy.

[nylvseller]

they have the auction pictures and clearly if it arrived damaged the buyer would have indicated that in the return info, NO?  He choose to report it as defective or not working

[fashunu4eeuh]

Sorry your merch got damaged. Your buyer violated eBay policy by using improper packing and not returning all items sold in that transaction. In many cases a seller can deduct the amount of the loss from the refund. Here is the link to that policy: 

https://www.ebay.com/help/policies/member-behavior-policies/condition-returned-items-policy?id=4763

As a fellow veteran seller, i strongly urge you to get up-to-date on the policies that govern the site. You will continually find yourself behind the 8ball without that knowledge. Good luck.

[kensgiftshop]

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@nylvseller wrote:

they have the auction pictures and clearly if it arrived damaged the buyer would have indicated that in the return info, NO?  He choose to report it as defective or not working

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You can have all the picture you want, but you can't prove that is the item you shipped.

Defective is the same thing as damaged.

[fern*wood]

Everyone must take returns if not as described is filed.  That is the money back guarantee that is clearly shown on each listing.   Most sellers have had a bad return or two.  If this is your first one after selling that long---count yourself very lucky.

[ittybitnot]

 if it arrived damaged the buyer would have indicated that in the return info, NO? 

@nylvseller 

The only thing a buyer has to do is PICK a choice from the dropdown menu when they apply for a return/refund.  They don't have to prove anything, if they write some "explanation" it is not considered.  Whatever the buyer chooses from that list dictates what the item now becomes.  It no longer matters if the objection the buyer has is stated ten times in bold font in the description and is shown in five of the listing photos.  They may have to upload a photo, but it could be of just about anything anyway.  

Aa poster once explained the buyer can say "they needed the money to buy crack" but so long as a "not as described" reason was chosen from the menu, the claim is good to go.  In addition, no matter what the product, eBay has not cared what is returned in the parcel for many years.   The seller will still be refunding voluntarily or by force.  

It is part of doing business here. 

[tobaccocardyahoo]

"THIS 100% AUTHENTIC PANINI / TOPPS CARD IS ENHANCED WITH A CUSTOM PATCH, MOST ARE ONE OF KIND

Either an authentic NFL shield, Logoman, or a Team Hi Quality Embroidered Patch has been added. NOT FOR GRADING"

 

I don't know what this is, whether it is simply what is pictured or whether this "enhancement" is something to want or would cause me to reject the card.

If the card is not as shown, including the "enhancement" it can be rejected for "not as described" with no ethical qualms.

You are responsible for a lack of ambiguity in what you are offering. If there is any inconsistency or lack of clarity, you are the bad guy not the buyer.

[nylvseller]

and what does you unnecessary post have to do with me getting a card back damaged???  

PS: thanks for making "community" and welcoming and friendly place, nothing like harassment  from people here to help