Hello. We received the email at bottom from eBay since December last year. The interesting of this eBay never sent a previous email to request documents and verify. Now the account is restricted. We called via phone nd chat to eBay agents and all of them don’t see something abnormal in our account. I have almost a month in calls and nobody does anything. I don’t know if this is something irregular from eBay or who knows. I comment because they have our money held and we can’t announce products.
One of the agents said us they contacted the proper department. The grey department that never has phone number and is mysterious. A couple of days after the agent of eBay told me that the department said to remove the bank account and re-add again to trigger in eBay system an auto-verification. I did and nothing happened. Then after that the nightmare is that each time I contact the agents of eBay they say they contact that grey department and that I need to wait 24-72 hours for an answer. That department never answered anymore and the agents, supervisor, payments department they say is something unusual and they don’t know what’s happen. They affirm that the email at bottom is strange because they analyzed our account and indeed we never received an email to request us documents in the past. They don’t understand and they say us that that department needs to say a comment at least but is not happening. That department I say for me is gray because they don’t have phone number and now I confirm that some agents of eBay wanted to follow the case but they never received an answer from that department. Now all is silent and our money stopped and we can’t publish announces. The agents of eBay even supervisors they are only stuck in, if you call them, they send a message to that departmetn to say all is fine but nothing else. As is clearly even and endless loop.
Anyone experienced something similar or what is suggested to do? As I don’t know if this is something illicit from eBay or a big of the system I wanted to check first here for options. Because now if eBay is ignoring this to keep to make something not good now I’m checking options because we called all kind of agents or supervisors in eBay and they say is out of their hands because that department is not answering.
Thank you
This is the letter that informs us about the restriction:
Previously, we asked you to submit information to verify your identity or other details associated with your account. However, it appears that you haven’t provided this information.
As a preventative measure, we’re committed to reducing fraud and negative buying experiences on the site. To maintain a safe marketplace, eBay may restrict selling activity, end active items, or suspend accounts until information on the account is verified.
Your selling activity has been restricted until we receive the information we need to ensure a safe trading environment for you and the eBay community. We've ended your active listings and your associated listing fees have been credited back to you. While your selling activity is restricted, your payouts may also be placed on hold.
