Selling

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Update on Current Good 'Til Cancelled (GTC) Renewal Issue

Dear Sellers, We are currently experiencing a technical data processing delay that has temporarily impacted the timely processing of some Good 'Til Cancelled (GTC) renewals, affecting the visibility of certain seller listings and listing count on Act...

Resolved! I have sold an item on a buy it now auction and I sent invoices and reminders and I get no response.

UKCA Marking Delayed / Extended Until Dec 31, 2024 - Continuation of CE Marking

This is not intended to be an official announcement, but it appears from the UK government website that the UKCA marking, which was highlighted in the Fall 2022 Seller Update, has been changed / extended to allow continued use of the CE marking until...

E-Bay won't let me list a 9-string guitar as a guitar. It says it's an accessory!

I'm trying to sell my late daughter's bespoke 9-string touchstyle guitar but E-Bay won't let me list it as a guitar. It comes up with a message: 'It looks like you're listing an accessory or other item in a category meant for guitars. Please go back ...

Resolved! Sold item showing in active listings

Item sold on about it's 20th day, was shipped, delivered and feedback left by buyer. Still shows active with 3 days left. It's the railroad lanterns in the screenshot.When I click on the item, it is not available for purchase, but it is to watch. I d...

Customer Service refunds from EBay funds when the customer got the item and was happy!!!!

Customer service rquest for late delivery due to snow storm. I tried to close the request when the customer emailed and said he got it and was happy. CS turns around, refunds him out of their funds. They can't get it right even when the customer isn'...

Ebay shipping supplies prices are insane

I used to be able to get 2 (25boxes) for $50 coupon (with couple of dollars on top). I went today to use my coupon and that coupon is worth nothing. Box of 25 boxes is almost $40! My coupon of $25 won’t cover basic supply. Not to mention is is quarte...

Why are all my view counts grayed out even after returning from time away? +

I put my listings (not a store) on time away for a week around Christmas. Been back for over a week now and for every item the watchers count is still in black but the view count is grayed out. This is only on the computer and not on the app. I guess...

Help me understand my 3 day suspension.

I'm on day 3 of a 3 day suspension.I am unable to list. I understand that.When I go to my store I only see 2 items. I could understand all or nothing, but why 2?

item not coming up for sale. But says it is active posted 18 hours ago.

My selling item is not coming up for sale but says it is active. Listed it 18 hours ago.

How to get more views on articles I'm selling?

Hi! Most of my articles I'm selling on Ebay has 0 views, 0 folllowers & 0 auction bids; I don't understand why? Should I make the title of my articles shorter? longer? Should I include key words that people usually type when searching for an article?...

Resolved! How long does a feedback removal take to get reviewed?

I submitted a request over a week ago yet it still says pending. It has said this for over a week: "We're reviewing this and will get back to you within 24 hrs by both email, and updating this status." Which it has been over 24 hours, it still says p...

Resolved! Listing Not Showing Up in Search

I am a new seller and created my first listing which displayed immediately in search results and google shopping which attracted offers from potential scammers - one of whose offer I accepted and then had to cancel the sale due to incorrect shipping ...

Include Total for Cost of Goods (i.e., shipping and tax)?

Hi! Quick question. When calculating my cost of goods for tax purposes, am I supposed to include the total? For example, if I paid $19.99 for an item, but after tax and shipping, the item cost me $25.52, then listed and sold the item for $50 shipped,...

Buyer paid, now wants to cancel the order

Buyer sent a best offer for the item I was selling which I accepted and then paid fo the item including postage. Buyer is now claiming his Daughter did this and he wants to cancel the sale. Can I refuse the refund as I do not believe his story or sho...