eBay

gsl-elect · ‎01-28-2021

Buyer purchased Item and then asks for cancellation due to unauthorized purchase. Under what circumstances does the buyer get to claim this even though the name of the buyer matches the user name and why would someone hack your ebay account to buy something that will be sent to your address. Totally confused and think it is a way to cancel order even though steps are clear you are committed to buying. Anyone know how you can put in a claim and get away with this through PayPal?

dhbookds · ‎01-28-2021

If a buyer wants to cancel..........let him.........no matter what reason they use. Otherwise you risk a Not as described claim for which you will have to pay return postage.

Could have a been a kid who bought something using MOM's credit card..........or a husband/wife using the other's card.......

*smedley* · ‎01-28-2021

@dhbookds wrote:
If a buyer wants to cancel..........let him.........no matter what reason they use. Otherwise you risk a Not as described claim for which you will have to pay return postage.

yep... there is nothing to gain by fighting it...

evelyb30 · ‎01-28-2021

No matter what, the seller loses. Safer and easier to cancel "by buyer request" or whatever and but them on your Not-friends list.

She who dies with the most toys still dies; when's the estate sale?

caldreamer · ‎01-28-2021

I noticed your listings have "no returns". Buyers will ask for credit card "chargebacks" and claim "did not authorize purchase" as a last resort if Seller refuses to allow them to return product. Better to allow customers to return items.

Nothing you can do...now customer gets to keep item and gets a refund.

fashunu4eeuh · ‎01-28-2021

It is rarely a good idea to try to force someone to keep an item they do not want, for whatever reason. eBay and PayPal make it simple for buyers to claim item Not As Described which trumps your No Returns. However, being that this is an Unauthorized Purchase, that is usually a chargeback, and is not an eBay or PayPal choice when returning an item thru their systems. So did your buyer come to you to return the item and you turned them down? If not, it sounds like they went directly to their credit card company. If that is the case, all you can do is provide the information to PayPal that they request. Sorry this happened to you. Below is some info on what a chargeback is and how to handle with PayPal.

https://www.paypal.com/my/webapps/mpp/security/sell-chargebackfaq#:~:text=Chargebacks%20and%20Seller....

gsl-elect · ‎01-29-2021

Ok, thought it was up to ebay or PayPal to decide bc they opened a claim with PayPal to get the money back. Not long after the purchase they said cancel order, and I informed them it was already processed so they said I will open a claim through PayPal. Seems like any reason they can claim "unauthorized purchase" just to get out of buying or bc they change their mind. Thank you for the info and realize they can claim not as described if the case was in my favour and item gets shipped anyway. Just seemed way to quick to be a chargeback after charged to a credit card if that was the case, otherwise they wouldn't of threatened to open a case with PayPal.

gsl-elect · ‎01-29-2021

yes I realize its not a win situation and just wanted to know what constitutes an authorized purchase, I was assuming something like oh maybe someone stole your credit card lol, not teenager or child buying something, just seems like an easy way to get out of a buying and a quick change of heart to not wanting the item.

gsl-elect · ‎01-29-2021

Exactly, I know its a no win situation for the seller and yes you are exactly right on the not friends list for sure. Just assumed an authorized was more serious than "I decided I dont want it now". if thats the case which it seems like because of the quick decision to cancel. Thanks for the response.

vintagecraze50 · ‎01-29-2021

I am assuming that the buyer never filed a cancel item request with you and went directly to their funding source to do a chargeback immediately. Yes, with a credit card you can do that kind of stuff. Tell the buyer in a message to request a cancellation of the item. Call Ebay and see if they can get that Chargeback stopped . If they cannot stop the chargeback then refund the amount with buyer requested cancellation and MAKE SURE you call Ebay and get them to see this buyer did not request a formal cancellation first before they ran to their CC to do this chargeback. Chargebacks are Dangerous tools sometimes scammers use as well to try to get free merch.

gsl-elect · ‎01-29-2021

I did say I cannot cancel the order and then they said I will open a Payal claim, and yes its a no win for me thanks

vintagecraze50 · ‎01-29-2021

OK I did not read that they already asked for a cancel. You must cancel these orders when people want that or YES they go to the card issuer and get their money back that way.

farmalljr · ‎01-29-2021

In cases of a charge back, you are farther ahead to agree right from the get go to refund them. You aren't getting the item back at the point of a charge back. You will also be assessed a 20 dollar fee if you fight it.

eBay/PayPal have NOTHING to do with the decision if it was filed with the CC company. The only time eBay/paypal are involved is if it's filed with MP's or PayPal directly. Even then, it's automatically going to be sided with the buyer.

I have several cards that afford me this protection. I've had to use it exactly one time in my life. It was an easy process of just calling the CC company and telling them why I disputed the charge. They took care of the rest. I can see how that could easily be abused. And having been on the other end of a charge back, I understand how frustrating it IS for sellers. Most times it's easier to just cut your losses, then make more losses. Fighting a chargeback rarely ends positively for a seller.

luckythewinner · ‎01-29-2021

@gsl-elect wrote:
Under what circumstances does the buyer get to claim this

I beleive it is an option whenever a buyer cancels.

@gsl-elect wrote:
why would someone hack your ebay account to buy something that will be sent to your address

A child or a spouse? An ex-spouse or jilted lover looking for revenge? An unauthorized purchase does not have to be a hacker, and the credit card holder may not still live at that address.