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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

Is eBay no longer a good site for VERY small sellers ?

I realize it can depend on many factors including type of items sold, but I have found despite trying various different catagories sales have not improved. I have notice that sellers of 1,000+ are having more sales perhaps volume is the answer. So, a...

Can’t move my product

I’ve had my Art on EBay for several months. There were immediate buyers only to find that some were scammers or none payers. Has anyone else had this problem? Should I take my product down?

Available quantity changing randomly after sale is made

I have a glitch that is happening to all of my listings with variations. I have mens robes (https://www.ebay.com/itm/303515223965) with 4 colors and 2 size variations for each one. I have multiples of each one, but after I make a sale, all the availa...

A U.S. Court has directed eBay to freeze your account

Hi,Hope all is well. I just received this message last night without any notice. I do not sell CREE items or branded products. I just contacted Attorney but still no response. How do sellers fix this issue? is this message will send me to jail?

Just Had A Purchase From Someone Who Is No Longer a Registered User?

So, this is a first for me. I just had a purchase of an item for over $120. Paid and printed the label and when I went to leave feedback the person is showing in all RED as NO LONGER BEING A REGISTERED USER? What Should I do in this situation? Cancel...

Resolved! Chinese sellers

Hello,I thought I would say something positive for a change about Chinese sellers overseas.I have never had a complaint yet. Of course, I rely on "Feedback" before I buy anything.So, imagine getting something from China mailed on August 29th and deli...

What is the punishment for seller leaving a neg-pos feedback on buyer?

You know when the seller picks 'positive' because that's the only option to leave for buyers, but then writes a negative comment. -I understand that's a no-no, but I don't know what happens if Ebay catches it. I want to warn a friend (er, someone I r...

Half my listings suddenly went to US shipping only, no International, can't fix it

Half or more of my listings suddenly went to "ships to U.S. only". Most of the listings were ones that I ended and restarted again to give them a boost, but I didn't make any changes to shipping preferences, just lowered prices in most cases. There d...

Resolved! Offer sent to buyer

If an interested buyer sends me a question about what my lowest price would be on a certain item and I send them an offer do I have to put the item on hold some how so it can't be sold to anyone else? A message came up that said to give that customer...

Resolved! To all coin sellers or really anybody..

Recently came across thousands of coins and I have been going through them over the past couple months.. I sent some to be graded and have them back now (about 100).. I have more to go through and get graded though.. My question is.. I like to ship w...

Buyer complaint

I have a buyer complaining to me that their package arrive to them on Friday, but ebay's info hasn't updated the status yet.He is getting upset that he is "getting flooded" with ebay email notifications and reminders telling him that his package will...

eBay Authenticate on watches lack of uniform standard

Those sellers of watches $2k and above expect a fair assessment of the watch they are selling, but it seems to be at the whim of the 'inspector' at eBay Authenticate, which lack and uniform standards. We sold a watch to a customer that passed Authent...

Ebay Payout Restricted due to Court Order on 1 item I did not even know had trademark infringement

Help! I'm Freaking out! Has anyone been sued along with 300 + other sellers/ companies and ebay restricted your payouts per court order? Here is the story:- FYI - I had only 1 of the so called INFRINGING item that came in an amazon pallet I purchased...

New Messages update problem, difficulty opening up message in Android

Anyone else having problems opening up their messages on their Android phones after the recent update? I can open messages up, and see the full site, if I put my view into desktop on my phone. It works okay on my laptop.

Resolved! Selling To Other Countries....

Hi everyone! I have been on the fence with selling to other countries. I have opted in to the new program, I haven't used it yet? What countries to do & not do. Still adding to our store. Just started back end of August.I would appreciate any help an...