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ASK ME ABOUT: Product Research (formerly known as Terapeak)

Hello Everyone, We're thrilled to announce the launch of our brand-new interactive series, which is set to take the place of our former "Monthly Chat with eBay Staff" program. This series is designed to bring you closer to the heart of eBay's operati...

Resolved! Advise needed to get more views on items

I've been having trouble with getting enough views on my items.. Here are some examples with what I think is going on possibly with each one: Wii U Console -- 6 views / 2 days -- no idea, I believe demand is high https://www.ebay.com/itm/155722468368...

Bid cancellation. Would you block this buyer?

I just had someone place a bid and six minutes later retract the bid. I have no issues with that, better before the auction closes. BUT, the reason they cancelled the bid was that the seller changed the item description. Which I certainly did not. Th...

Can you charge for an item that arrives after a refund has been given?

Buyer said they didn't receive the item so a refund was issued. The item eventually turned up and buyer says to go ahead and charge her again for it. Is there a way to do that? The customer now has the item and we do not have the money since it was r...

VERO Violation for Patent Policy.

Recently received a vero for 285351446865 - Wireless Pro Controller YCCTEAM for Nintendo Switch & Lite NFC/Amiibo support a controller and another one for unauthorized item policy from the same company for a different controller but they are being so...

eBay withholding legal statements to mislead Sellers about debit card Payouts?

I added a debit card to my Seller account yesterday morning, in response to eBay's many marketing messages across the Seller Portal, pushing it as a faster way to get your Payouts. Today, and only through contacting eBay customer service, I found out...

Resolved! Not totally following the logic of the Buyer Requirements settings

So I'm staring at my current Buyer Requirements page settings, which look like this: I notice a couple of things: That modifying setting of "Only set this requirement to block buyers with a feedback score:" doesn't make a whole lot of grammatical sen...

Resolved! Purchasing postage label

Hello there! I’ve just sold my first item on eBay but I am a bit confused on how shipping works. It says I have to purchase a postage label using PayPal. Does that have to be done? What if I go directly to the Royal Mail post office and send off the ...

Feedback

I've sold about 14 items or so only received feedback for 5. Aren't buyers supposed to give feedback I have for 172 items I purchased

How Will Ebay Handle Refund If I Don't Manually Approve It?

A buyer returned a product as I allow returns but I'm on vacation and won't be able to test the product until beyond the date Ebay says I need to issue the refund by. I haven't had to issue a refund in years and the form of payment they use is differ...

Resolved! Why are buyers allowed to outbid others only to cancel the sale after auction finishes?!!

I’m getting so annoyed with this situation! Iv messaged eBay but they missed the point they said about unpaid auctions but this is about people who outbid others and ride out auctions only to decide “oh o don’t want it anymore I know Iv won it and wa...

Helping Hawaii

Hi fellow eBayers, Does anyone know how to help the people in Hawaii besides the Red Cross? I'm not fond of them.

If a buyer buys several items all put on one invoice and doesn't pay . . .

Just wondering if the buyer will get 1 failure to pay sanction by Ebay or 1 for each of the items. Had a buyer worry me to death at night asking all kind of questions, asking for high-volume discount, shipping discounts, etc. I worked with her. She b...

Year as seller-still have questions.

I have been selling on Ebay for almost a year now. Thanks to many of you who helped me get through the questions regarding shipping, pricing, etc., I greatly apprecited it! As time went on, as you predicted, I "got it." Well, most of it. I've just re...

Promoted Listings Advanced & Promoted Display Placements Expanding

Just FYI - it looks like eBay is expanding the available placements for PL Advanced CPC ads as well as Promoted Display ads for stores. PL Advanced started with just the top slot in search, then expanded to top 4 slots, then top 4 plus 3 "premium pla...

DROPBOX

DOES ANYONE KNOW HOW TO DELETE IMAGES FROM DROPBOX, I HAVE EXCEDED MY AMOUNT OF GB ALLOWED AND CANNOT PROCEEDE WITHOUT BUYING ADDITIONAL SPACE THAT I DON'T NEED AS THERE ARE ABOUT 100 IMAGES THAT CAN BE DELETED BUT i HAVEN'T A CLUE HOW TO DO THIS. TH...