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CS won't remove Service Metric Defect for False SNAD

Sold a remote for $10. Item title, condition, and description said *NO BATTERY COVER*. And the item was clearly under the used category. Buyer opened a snad. Then I get the attached message from CS. So I call and the first CS Rep won't remove the ret...

last night I made a deal with a CSR and turned in some dope slingers

last night I called ebay again,I just found out recently that I have concierge service,i think they answer quicker maybe,I had called early in the morning a few times with a problem and told him this would be my last call and if you could please help...

BIN minus shipping

More and more of late, I am getting offers where the buyers seem determined not to pay shipping. The offer price is the BIN price minus exactly the shipping. Today though was new. Buyer ordered two items that have to go in a large flat rate box. Beca...

Description not showing for my item listing

Hello, Hopefully somebody has found a solution to this problem. I've seen it mentioned from time to time, and I've been searching for a solution for the past couple of hours, so I've seen lots of these cases on forums like this. However, I have yet t...

Probable fraudulent buyer - Need to cancel order

I sold my macbook pro in an auction. The buyer had only a few reviews but 100% feedback. They didn't pay immediatly which was a bit of a warning sign. I've contacted them several times with no response. It's been two days now. Next I noticed the buye...

Seller Service Metrics: Whose returns for cause/INRs are rated Low?

There is "Average" and there is "Low" and we know there are two categories above average. I have read posts on these boards from sellers whose metrics for NAD, INR, etc. are designatedAverage, High, and Very High. As sellers are being "graded on a cu...

Schedule listing fee

I've never noticed eBay charge a fee for scheduling listings before (not in many years, at least). Scheduling has been something I've been doing regularly for a while, but now there is a $0.10 charge for each. I just upgraded my store from Starter to...

Bizzare Return Situation...

So I sold a coin to a buyer. A week later he buys another coin. Each coin is worth around $40. After the second coin ships, I get a return request for the first coin. "Changed mind" (remorse return), where he needs to pay return shipping to Canada. (...

Resolved! How do you predict or prevent buyer scams

As a seller on Ebay how do you predict or prevent buyer scams? I’m not new to eBay but in the past I mostly bought items I collect. I had a couple of issues with dishonest sellers but mostly good experiences. I sold a few things and had good experien...

You pay for Promoted + Top Seller, but still being dumped below Now Status/Not Sponsored

Experimenting with Promoted extra eBay`s charge, and not liking what I see. Example: Added 12% (in addition to the fixed 10% FVF) with 7.7% Trending rate in that category, so you`d think you`ll be at least somewhere above in the search. NOT. Even sel...

Tips on how to reduce shipping charges

Hello,I am attempting to list a 24" Christmas wreath in it's original box. The item itself is fairly lightweight, just under 3 pounds packaged. The container for this would be approximately 29"×29"x 10"h.The usps parcel option gives me $28-$101, prio...

do you or would you sell to dishonest people that use your items for fraud

I am curious if any sellers have sold to shady people, ebay buyers/local people would you have a problem selling a 1972 cutlass supreme to someone if you knew it would end up as a 442 or W30 how about a 1960 low level hammond organ ending up as a B3 ...

INTERESTING PHONECON W SELLER PERFORMANCE

i just happened to look at my seller performance stats a while ago and called customer service and transferred to seller performance. repr there tried telling me that the very recent 'not shipped on time' was due to 1 day handling time, item sold on ...

How do I move items from one discount level to another in a mark down sale?

I have a markdown sales event running with items on sale for 10% or 20%. Some items that are now 10% off, I want to move to the 20% off sale. I can see how to remove items from the sale. And how to add items to the sale - but only if they are not alr...

Why is Paypal siphoning off money from my buyers' payments?

Since Paypal stopped letting me use my balance and switched to the "wallet" option, I've been using my credit card to pay for eBay fees and shipping. For my past few transactions though, I've noticed that I'm being overcharged. Take my last transacti...