@paleen
I did a lot of research and discovered that dishonest buyers are a huge issue on eBay.
Except they are not.
It's a case of problems come to the Boards (and YouTube rants and Facebook complaints and watercooler gossip).
Simple friendly transactions don't.
Man bites dog.
There's a current thread about service metrics and, just as in B&M retail, most categories have a Bad Transaction rate of one percent or less.
You will get more sketchey types trying it on when you are new.
You will get more scammers in some categories.
Personally I would not sell sneakers, vintage tees, reborn babies (shudder) or horsetack, never mind watches or cameras.
My own categories are stamps, books and sewing patterns and have a very honest customer base that actually reads descriptions and enjoys following instructions.
The best protection you have is to ALWAYS politely request the return of the disputed item before refunding.
No partial refunds.
"I regret the doohickey was not to your satisfaction. Please return it for a full refund."
If it's good enough to keep it's good enough to pay for.
"I regret the doohickey was not to your satisfaction. Please return it for a full refund."
You can demand the return even if you have a No Returns policy, which on the medical supplies indicated in your feedback is sensible.
"I regret the doohickey was not to your satisfaction. Please return it for a full refund."
Sometimes you will have to pay return shipping. If the buyer doesn't return the doohickey with the Return Shipping Label, he loses his Dispute, you keep the payment and he can't leave feedback.
I was interested in what you sold, so I looked at your feedback. And was a little surprised at the high cost of diabetic test strips. The box of 50 you sold for $50/Best Offer Accepted are $32.99 at my local pharmacy. ($43.99 Cdn.) Are all medical supplies so expensive in the States?
This is not any criticism of you. More a general remark. I guess we are just always stunned at how much you pay for health care.
