Selling

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Listing asks for shipping label, but buyer chose local pickup. How do I proceed?

Hi,I listed an item that I knew was going to have both shipping and local pickup. I created the listing and ensured local pickup was an option (buyer pays actual shipping otherwise). However, my first buyer (local) shows that they paid the local pric...

Resolved! Negative feedback

Ebay request policy on removing negative feedback has an impact on sellers when the negative feedback is unwarranted by the buyer causing less volume traffic buyers. The buyer was not happy that the item was out of stock and received a full refund. T...

Abusive buyer

Dear Friends, This morning I received an abusive language from a buyer in eBay. He offered a very low bid for one of my items. Then I decline his offer. He then kept sending abusive languages to me such as calling me lazy for not offering a counter o...

Fake counterfeit claim, probably by manufacturer because I was selling them cheap to get rid of them

Long story, but we fournd ourselves with a fair number of unneeded Every Drop 1 water filters, so I figured I'd sell them (proceeds to go to my granddaughter's college fund, she's 19 months old!). After a number of satisfied customers, I got a counte...

Another issue I need help with . . .

I have an order I sent out. I shipped to the Ebay given address. The package shows it is being returned to me as "no such address". I emailed the buyer and gave them the address provided by Ebay. The buyer replied the zip code is incorrect. So I say ...

Resolved! Free Shipping snafu

I was commenting to my husband how sales have been pretty slow this last month. I go in daily and end and sell similar certain items. Yesterday I listed two new items. One being a sports patch. I picked the "free shipping" option because it is so lig...

Send Offers phenomenon

I find that most of the listings that appear in that section of Active Listings were those I just listed, including some listed less than an hour ago. Is that the same for you? I am guessing those are on people's saved searches? Only occasionally the...

What happened to the grey pencil icon that I always click on to leave feedback for a buyer

For years I have gone to the paid & shipped page to leave feedback for buyers who have left me positive F/B. To the right of the green plus sign was a greyed pencil icon to show that I had not yet left feedback. Then just click on that to leave my fe...

Resolved! This listing was removed for violating our Counterfeit items policy

Three of my listings for a 77 year old phonograph record was removed because of “Counterfeit Items Policy”????? Bilt More Records was a company that started in the late 1940's and they did reissue older recordings from the 1920's and early 30's. RCA ...

Hopefully last Media Mail question

I searched up threads about MM and I currently have some paperback books to ship out of my daughter's. I intended for them to go MM, buyer chose MM, but that option is not there when I go to purchase a label. Someone posted a link to a USPS MM eligib...

eBay authentication program is flawed !

eBay is returning a pair of sneakers that passed authenticity but they say there is no size tag. The size tag is literally posted in my photos. Is there anything that can be done ?

INR Defect Still Displayed – Case Closed in Seller’s Favour, but Not Removed

Hello eBay Community,I’m reaching out because I’m facing an unresolved issue that regular support has not been able to fix so far.An INR case was opened against me, but it was closed in my favour after I provided valid tracking showing the item had b...

How do I block someone who is competitor and keeps putting negative comments on my postings??

How do I Block someone who is my completion and keeps posting negative comments on my items ??

Resolved! Retail Delivery Fee

I just looked at what my customer paid for an order and they were charged $.29 "Retail delivery Fee". What the heck is that and is it new? I had never noticed it before. Thanks in advance.

Restrictions shutting down my business

In December of ‘24 I had sold six items on other platforms that I forgot to delist on eBay (rookie mistake-I was fairly new to reselling). eBay put all these restrictions on me 3 months later that make it impossible for me to do what they are telling...