Would you please Refresh my Memory on a Chargeback

[katzrul15]

Buyer orders 5/21, we ship same day.  Delivered on 5/24 per USPS.

Buyer files chargeback tonight stating "does not recognize transaction".  Buyer is also a seller, selling similar items.  

To respond to the dispute, all you can do now as a Seller is enter the tracking, which indeed shows delivered.

There is no box or anything to add anything additional.   Last one we had was 2-3 years ago and we dealt with Paypal who found in our favor as it showed delivered.

This is MP.  Does Buyer automatically win in this scenario?  What now?

[adrhdi0]

Sorry I don't know the answer but hope that you will find out the solution. Good luck!

[katzrul15]

Thank you.

I had e-bay call me.  Was routed to Omar in MP who basically tells you there is nothing they can or will do.

I put my store on vacation tonight.  e-bay will not work to protect you at all.  We are out the money and the buyer has the item.  This is wrong on so many levels.  Thank you for your kind post.

[nuclearomen]

What exactly did buyer open? Did the buyer open a return or INR? INR ebay makes you enter tracking. Did they open some other claim? not fully clear. 

Sounds to me that another seller selling similar items fully knew and intended to purchase item from you, so they can check out your item quality, packaging practices, and (maybe) try and get a mark against you with ebay - all things I would consider non-acceptable conduct. 

[katzrul15]

No claim - a CC chargeback stating "does not recognize transaction"

When you get the chargeback dispute now, all you can do as a Seller is just click on the item (picture) that you sold, tracking entered from the transaction auto loads (you can edit it if you need to) and click to send that info for the dispute.

You cannot enter enter facts, etc.

Per OMAR, the Buyer will win.  CC company will side with their CC holder and e-bay will allow me 1 chance to "appeal", but basically, I am hosed.  And this can take 30-60-90 days depending on the CC company, etc, but a min of 30 days our monies are on hold.  $292.  just sick

[nuclearomen]

😮
I haven't had that experience. Sounds horrid. 
But like i said, sounds like the buyer fully intended this, if it's a competitor like sounded like it was that is conduct ebay should take into consideration.  

[caldreamer]

Sorry this happened to you.   Unfortunately, this is all part of selling online (occasionally you may get scammed).

When customers make "charge back" with their credit card company.....decisions are made by credit card company.   Nothing EBAY can do about that (out of their hands).

[katzrul15]

Thanks, .  Used to Paypal would work to defend you if it showed delivered.  On MP, I was told tonight, they cannot do anything at all.  

Buyer is also a Seller.  We sell very similar items (lego sets).  All the Fb shown are sellers who sell Lego sets on his FB for past 30 days.

I have reported the Buyer and facts as I can see them to e-bay.  Nothing will happen with that either. 

We paid USPS for signature confirmation and online it just shows delivered and nothing about a signature.  So the $2.70 was a waste also.

[nuclearomen]

USPS has a feature now you can sing up for that all signature required packages are auto "signed" and delivered without someone signing for it. They initiated this last year so to save carriers time on their routes. 

I would at least bring it up in community chat about the buyer(seller) - sure ebay has some kind of channel for this. 

[postingid7659]

Unfortunately one of the risks of being a seller is that someone will do things like this.

With eBay of little or no help there's nothing to stop it from happening.

So it's curious that this person would do this while also being a seller.  Let's just say I know what I would do in this situation.   

[ittybitnot]

I had e-bay call me.  Was routed to Omar in MP who basically tells you there is nothing they can or will do.

@katzrul15 

I think Omar "misspoke" as it is sometimes called in lieu of lying.  The "doesn't recognize charge" payment dispute is not the worst that could happen to you.  These show up quite often.  For example, if your buyer used PayPal to fund the payment, the only thing that shows to the buyer is "Payment to eBay" and nothing about what seller or what item is involved.  Thus some of the confusion since PayPal doesn't know what you bought either. 

If the item shows "delivery" through the tracking number to the address provided with the payment, eBay will provide seller protection from this sort of claim.  When you are in managed payments, they make you WAIT for the outcome of the case with the payment provider even if the outcome doesn't matter. 

With PayPal, your funds would be released as soon as you provided the necessary information.  Not so, with MP, and it now should take about a month. 

The payment dispute of "unauthorized transaction" is the one that sellers are losing.  It is NOT the same thing as the old  "unauthorized use" claim you used to get via PayPal.  With these, the card holder is making a complaint that their payment instrument was used for a transaction that they had no participation in whatsoever.  Typically, items are sent to an address different than that of the cardholder which eBay allows.  

For example, a thief using a stolen credit card, is not going to have the parcel shipped to the owner of the credit card.  They provide the shipping address at the time of checkout, and the seller is none the wiser until the real owner of the card shows up.  

[silverstatetreasureboxes]

@katzrul15 

You say Katz that buyer is also a seller that deals with Lego kits too? Hmmmm are you thinking what I'm thinking?

All is fair in love an Legos?

[katzrul15]

@ittybitnot 

Hope you are right.  "Omar" was pretty adamant that this would not end well.  But he also spent 10 min  defending the buyer, so much so, I just wanted off the call. 

The Buyer sells w minifig lots from sets.  For a lot of $$.  Cannot prove it, but 2 new listings appear to be the parts/minifigs from my large set.  I really wanted T&S, but was told only MP area could take my call.  Whatever that means.

iThe approach to a chargeback under MP needs to be revisited on these.  I shipped to exactly where e-bay told me.  Funds for this transaction cleared 5 days later and he immediately filed. This is fraud and e-Bay is perpetuating it.  As a Seller, we should be protected from these scenarios and are not.

[rosszonebricks]

I've been in Managed Payments for ~3 years, and have had maybe 5-6 'Chargeback' disputes.  I've NEVER LOST a single one of them. 

I put in tracking that shows Delivered and wait.  I'll eventually get a message :

'A decision has been made about the dispute that was filed by [username]. The dispute was found in your favor. You don't have to pay anything back and no further action is needed from you."

Now does that mean the buyer didn't also get refunded?  I don't know, but I was 'protected' by eBay and it was eBay that refunded the buyer, but no funds were lost by me in the dispute.

Factors: I of course shipped (always do) to the EXACT address on the transaction.

[katzrul15]

@rosszonebricks 

Thanks for your post.  We shipped to the exact address as instructed by E-bay.  We purchased SC, but USPS delivered to CA addy and no one signed. Have asked USPS to explain, am guessing no help there either.

Really hope your experience is my experience.   How long was your wait?