eBay

atikovi · ‎12-20-2019

If there is a minimal description or no description, how can a buy claim it's significantly not as described? Plan to list a bunch of used hubcaps which all can have some imperfections, so I don't want to say, "good condition with just a few scratches", and have a buyer claim it has a lot of scratches or a ding. Of course I'll have plenty of pictures.

johnrj1226 · ‎12-20-2019

@atikovi wrote:
@nycshopgirlnyc wrote:
Doubtful. If a buyer can tell me that a reason item wasn’t as described because of A, B, C, D. and I explain that all those concerns were part of the description, and yet she still wins her case, then there is little hope.
Yet if you don't have A,B,C,D, in the description they wouldn't have anything to call you out on as long as the item functions as intended.

And you don't have anything to counter any Not As Describe claim either.

I describe in pictures (close & clear) and in written words in brief description. have had one NAD case in 1545 shipment.

"I have the right to remain silent but I didn't have the ability." Ron White, Fritch, Texas
"Stay away from negative people, they have a problem for every solution." A. Einstein
"The Devil made me do it!" - Flip Wilson
"If the band can only play loud - they ain't no good - peps too!" J.R. Johnson

atikovi · ‎12-20-2019

@johnrj1226 wrote:
@atikovi wrote:
@nycshopgirlnyc wrote:
Doubtful. If a buyer can tell me that a reason item wasn’t as described because of A, B, C, D. and I explain that all those concerns were part of the description, and yet she still wins her case, then there is little hope.
Yet if you don't have A,B,C,D, in the description they wouldn't have anything to call you out on as long as the item functions as intended.
I describe in pictures (close & clear) and in written words in brief description. have had one NAD case in 1545 shipment.

Yes, that's what I'm thinking.

namele365 · ‎12-20-2019

@mr_lincoln wrote:
@atikovi I sell things that are 65 to 100 years old at times, they are rarely perfect but some are actually in pristine condition. I don't embellish the description but try to state the facts. For example, a 95 year old cast iron skillet the Conditions (and then copy and paste the same in Description) would include: "No chips and no cracks, there is some minor pitting on the cooking surface and some knife marks from previous owners. There is some residual build up on the outside walls."
I am not about to count the "minor" pits nor the Knife marks". I will try to angle the skillet when photographed so the items I am describing will show up better. If there is a chip I call it out, if there is a crack it does NOT get sold on eBay. If a crack occurs in shipping then I can file an insurance claim because of damage in shipping.
As to SNAD claims, it does not matter what you write or show in pictures, if a Buyer decides they don't want the item they will use the SNAD claim and force you to pay return shipping and hopefully return the actual item they purchased in the same condition it was sold in and not a brick or empty box.
Consider using Free Returns, it will give you some financial protection in a bogus return both financially and against less then positive Feedback.

What ever happened to 'seasoning'? I thought that was a good thing in cast iron?

johnrj1226 · ‎12-20-2019

@atikovi wrote:
@mr_lincoln wrote:
For example, a 95 year old cast iron skillet the Conditions (and then copy and paste the same in Description) would include: "No chips and no cracks, there is some minor pitting on the cooking surface and some knife marks from previous owners. There is some residual build up on the outside walls."
I am not about to count the "minor" pits nor the Knife marks".
Chips and pitting don't affect the function of a skillet (as far as I know) and mentioning them just opens a door for complaints of DEEP chips or HEAVY pitting that wouldn't be possible if not described. Not to mention complaints of scratches, burn marks, etc. Pictures with no words along with a sympathetic CSR would go a long way towards avoiding a SNAD case here. Those imperfections are expected by normal buyers on something like that.

Some people collect old cast iron skillets or just display them in both situations where appearance means a lot. Functionality not so much.

BTW, how do you recognize a normal buyer on the internet?

"I have the right to remain silent but I didn't have the ability." Ron White, Fritch, Texas
"Stay away from negative people, they have a problem for every solution." A. Einstein
"The Devil made me do it!" - Flip Wilson
"If the band can only play loud - they ain't no good - peps too!" J.R. Johnson

namele365 · ‎12-20-2019

@buyselljack2016 wrote:
Sort of like the online review I read recently complaining how the telephone they purchased did not have an answering machine. There logic was that if it did not have an answering machine it should have been stated in the ad.

"otherwise, I would have left a message to complain" Sheesh!

ittybitnot · ‎12-20-2019

I describe in pictures (close & clear) and in written words in brief description. have had one NAD case in 1545 shipment.

I did the same with pictures and description. I had no SNAD claims in almost 20 years, and over 5000+ transactions......UNTIL....ebay went to the new program where SNAD = free return for the buyer. Then they started rolling in and I rolled right on out of here before they invented final value fee increase punishment jail

mr_lincoln · ‎12-20-2019

@namele365 wrote:
@mr_lincoln wrote:
@atikovi I sell things that are 65 to 100 years old at times, they are rarely perfect but some are actually in pristine condition. I don't embellish the description but try to state the facts. For example, a 95 year old cast iron skillet the Conditions (and then copy and paste the same in Description) would include: "No chips and no cracks, there is some minor pitting on the cooking surface and some knife marks from previous owners. There is some residual build up on the outside walls."
I am not about to count the "minor" pits nor the Knife marks". I will try to angle the skillet when photographed so the items I am describing will show up better. If there is a chip I call it out, if there is a crack it does NOT get sold on eBay. If a crack occurs in shipping then I can file an insurance claim because of damage in shipping.
As to SNAD claims, it does not matter what you write or show in pictures, if a Buyer decides they don't want the item they will use the SNAD claim and force you to pay return shipping and hopefully return the actual item they purchased in the same condition it was sold in and not a brick or empty box.
Consider using Free Returns, it will give you some financial protection in a bogus return both financially and against less then positive Feedback.
What ever happened to 'seasoning'? I thought that was a good thing in cast iron?

It IS a good thing in cast iron ... there are variations of the theme. As it relates to restoring old cast iron, the various restoration processes basically clean any previous "seasoning" off so you are left with bare metal. The metal is not the dark black, it is varying shades of dark gray depending on the manufacturer. Anyway, once its cleaned you rub in either olive oil, coconut oil, other oils, etc. then put if in the oven between 400 - 450 for about 20 minutes. That is one 'seasoning" step. You can do it more then once or just wait to use it. The more a piece is used or seasoned it will darken. So again, there are variations of the "seasoning" theme ...

Regards,
Mr. Lincoln - Community Mentor

inhawaii · ‎12-20-2019

@buyselljack2016 wrote:

Sort of like the online review I read recently complaining how the telephone they purchased did not have an answering machine. There logic was that if it did not have an answering machine it should have been stated in the ad.

That's a good one. Don't forget to list all the things it does NOT have or do.

In my main job (ebay is a sideline for me) the customer will sometimes bring back the item they purchased because it's broken (they broke it) and say something like "You're not supposed to use a toaster oven to dry clothes? You never told me that when you sold it to me."

Could you imagine f you had to go ver everything you're NOT supposed to do with a item when you sold it? LOL

Move On Up - Curtis Mayfield

earlyant-77 · ‎12-20-2019

@mr_lincoln wrote:
@earlyant-77 wrote:
@mr_lincoln
You would love the Griswold Loaf Pan I just bought last night at the auction .........
But I'll put that in a B&M.

YES I WOULD! Those are rare, if you need pointers on restoring it let me know. I will be listing a Griswold 20" this evening LOL!. Would LOVE some pics of the Loaf Pan if your schedule permits ...

@mr_lincoln

Yeah, they are. Wish I had a lid for it.

No matter - probably wont last more than a few days.

And if I were you, I would be scared of shipping the #20 in this weather. Is it old or newer?

earlyant-77 · ‎12-20-2019

@mr_lincoln wrote:
@namele365 wrote:
@mr_lincoln wrote:
@atikovi I sell things that are 65 to 100 years old at times, they are rarely perfect but some are actually in pristine condition. I don't embellish the description but try to state the facts. For example, a 95 year old cast iron skillet the Conditions (and then copy and paste the same in Description) would include: "No chips and no cracks, there is some minor pitting on the cooking surface and some knife marks from previous owners. There is some residual build up on the outside walls."
I am not about to count the "minor" pits nor the Knife marks". I will try to angle the skillet when photographed so the items I am describing will show up better. If there is a chip I call it out, if there is a crack it does NOT get sold on eBay. If a crack occurs in shipping then I can file an insurance claim because of damage in shipping.
As to SNAD claims, it does not matter what you write or show in pictures, if a Buyer decides they don't want the item they will use the SNAD claim and force you to pay return shipping and hopefully return the actual item they purchased in the same condition it was sold in and not a brick or empty box.
Consider using Free Returns, it will give you some financial protection in a bogus return both financially and against less then positive Feedback.
What ever happened to 'seasoning'? I thought that was a good thing in cast iron?
It IS a good thing in cast iron ... there are variations of the theme. As it relates to restoring old cast iron, the various restoration processes basically clean any previous "seasoning" off so you are left with bare metal. The metal is not the dark black, it is varying shades of dark gray depending on the manufacturer. Anyway, once its cleaned you rub in either olive oil, coconut oil, other oils, etc. then put if in the oven between 400 - 450 for about 20 minutes. That is one 'seasoning" step. You can do it more then once or just wait to use it. The more a piece is used or seasoned it will darken. So again, there are variations of the "seasoning" theme ...

And there is nothing better than fried chicken and fried potatoes made in a well-seasoned cast iron skillet on a wood cookstove.

I even did a turkey one year in the cookstove. Awesome, but took twice as long - unless you have a new cookstove. My Amish neighbors bake everything like that and I really don't know how they keep the temp so regulated. But the bread and cookies are wonderful!

mr_lincoln · ‎12-20-2019

@earlyant-77 Local pick up only ...

Regards,
Mr. Lincoln - Community Mentor

earlyant-77 · ‎12-20-2019

@mr_lincoln wrote:
@earlyant-77 Local pick up only ...

Good. Have a flat surface handy!

mr_lincoln · ‎12-20-2019

@earlyant-77 wrote:
@mr_lincoln wrote:
@earlyant-77 Local pick up only ...
Good. Have a flat surface handy!

That would be a BIG flat surface LOL!

Regards,
Mr. Lincoln - Community Mentor

gracieallen01 · ‎12-20-2019

Will a minimal description help reduce SNAD?

No.

If a buyer wants to return something, and not pay shipping, nothing is going to stop them and they will use whatever excuse they want/need. ebay wants happy customers and return shoppers, and they have indicated that SNAD is an automatic return at seller's expense.

However, a borderline shopper, that wants the item, will frequently 'forgive' a minor lacking in the description, if the item is otherwise well described.

It isn't how much you put in the description, it is what you put in the description that matters. Unless your hubcaps all have the same condition, a blanket description isn't advised.

Not saying 'NO' doesn't mean 'YES'.

The foolishness of one's actions or words is determined by the number of witnesses.

Perhaps if Brains were described as an APP, many people would use them more often.

Respect, like money, is only of 'worth' when it is earned - with all due respect, it can not be ordained, legislated or coerced. Anonymous

autopartspuller · ‎12-20-2019

As someone who sells car parts, let me tell you it's better to note the issues. A buyer can open (and win) a SNAD for many reasons. However, people buying car parts tend to just want an honest description. If they dont mind the flaws, they will still buy it and not complain.

When I am careful to note issues, I rarely get a return. It's usually when I miss a flaw that I get the return. I have sold some pretty scratched up hubcaps. They went cheap but, not one complaint. I make sure I take clear photos of the worst of it so there is no issues and I will use a pen to point out flaws that are hard to see.

Also, id it is in "fair" condition because it is pretty beat up, say so. Sometimes they just want the replacement because theirs is missing and if it's cheap, they dont mind.

In the end, your buyers will appreciate the honesty more also.