Why is there only 1 option, 'positive', available when I wish to leave neutral or negative?

[sickabedon2chairs]

I am only given the option of leaving a 'positive' feedback rating for a disgraceful buyer and no 'neutral' or 'negative' option. Might someone be so kind as to informing me why this is? It would greatly be appreciated. Thanks sincerely.

[candd205]

Sellers haven't been able to leave negative feedback for buyers for many, many years. The reason is that sellers could use it as retaliation, when the sellers where actually at fault. Not saying that is the case for you, eBay just doesn't want to scare away buyers.

[soh.maryl]

It's been many years since sellers were allowed to leave negative feedback for buyers.

That's why your only options are positive or none at all.

In what way was this buyer "disgraceful"?  

[lux.ra_14]

Welcome to 2008. That was the last time you could neg a buyer.

And don't be tempted to leave a negative-positive. Also prohibited and subject to removal by eBay.

[nobody*s_perfect]

Sellers have been unable to leave negative or neutral ratings for buyers since May 20, 2008.  How fortunate you are to have never had occasion to notice this before now.

[aproudparent2010]

It's been over 15 years since sellers could leave negatives for buyers.

It's positive or nothing at all

[bennotbill]

It was an unfortunate decision by eBay to allow only positives for buyers.

A better choice would have been to get rid of feedback altogether.

All buyers really need to see is something like - Total Sales 57 - Successful Sales 55

[inhawaii]

---

@sickabedon2chairs wrote:

I am only given the option of leaving a 'positive' feedback rating for a disgraceful buyer and no 'neutral' or 'negative' option. Might someone be so kind as to informing me why this is? It would greatly be appreciated. Thanks sincerely.

---

Buyers are allowed to be disgraceful.

The only thing buyers are required to do is PAY.

Did your buyer pay?

[sextons-sweet-deals]

If the buyer left you a neutral or negative, you could reply to their post and state your case for everyone to see. The only other thing you can do is add them to your block list. 

[duffy4444]

   Ebay's been playing kissy-kissy with buyers for over 15 years now, yet allowing full punishment for the seller. This is spite of what I see as the majority of bad behavior now being on the side of buyers. Ebay has unfortunately allowed the explosion of buyer scams and opportunists as an unintended consequence of cleaning up seller scams.

    I agree that the best thing eBay could do to level the playing field is eliminate the feedback system altogether... either that or bring back negative and neutral for the buyer, or hire dependable CS employees to make a judgment call like they used to in years past.

   Case in point:

   About 23 years ago I sold an item that was thoroughly and honestly described with both a detailed description and a lot of photos. I also had "no refunds" in the listing. The buyer tried to pull an obviously stupid INAD scheme on me and got eBay involved. The Ebay CS rep looked at the listing and the complaint, found in my favor immediately and told the buyer, "If the terms of the sale in the description were not acceptable to you, you should not have purchased the item to begin with". Case closed, and the scam buyer was eventually NARU'd after pulling it again on another seller.

    Compare that to today's out-of-balance explosion of worldwide buyer scams and the ridiculous automatic eBay decisions in the face of common sense. It's no wonder that some sellers are jumping ship. In order to protect myself and my business, I refuse to sell anything on eBay that my business model is not prepared to lose along with my payment for it on some ridiculous scam that defies common sense. Just think of the increase in revenue fees that eBay could experience as a windfall, if sellers could again trust the site with the sale of higher-value items. I've had mny that get sold on Craigslist in person and for cash instead... eBay's loss, not mine.

   BTW, so much for those who think I'm an eBay "cheerleader".

Cheers, Duffy

[eburtonlab]

A better choice would have been to get rid of feedback altogether.

Many buyers are hesitant to buy an expensive item from a zero-feedback seller. And rightly so.

Without a feedback system, all sellers are zero-feedback sellers.

Feedback is the only real indication that buyers have that sellers are actually delivering the items they list and sell.

All buyers really need to see is something like - Total Sales 57 - Successful Sales 55

Not particularly helpful to buyers if the seller sells 55 keychains, waits ninety days for listings to expire and then starts listing new iPhones. Buyers need to see some indication of what those sales were actually for and the price paid, not just raw numbers that can be easily gamed by scammers selling trinkets.

[fern*wood]

Maybe just eliminate feedback for buyers.

[buyselljack2016]

Sorry to let you know this James, but it appears that you possibly have been dethroned as the "best seller on eBay"

Feedback left indicates that you "best sellers" are  everywhere 🤣 Scores, and scores of you.

Perhaps the throne has a large bench for seating.

[tobaccocardyahoo]

Retaliatory feedback given by sellers for seller bad behavior was common.

Many buyers were driven from the site as a result of what were definitely bad sellers.

One of the many buyer unfriendly aspects of this site which permanently stunted Ebay's growth.

Ebay has never gotten over the buyer unfriendly image its sellers earned for it, no matter how much it tried.

When I first started selling on Amazon, I got an extremely belligerent message from one of my buyers. I responded telling him that the site was Amazon not Ebay and his problem would be responded to. By the next message he became cooperative, and we resolved his problem to our mutual satisfaction.

[isaiah53-57]

---

@tobaccocardyahoo wrote:

Retaliatory feedback given by sellers for seller bad behavior was common.

Many buyers were driven from the site as a result of what were definitely bad sellers.

One of the many buyer unfriendly aspects of this site which permanently stunted Ebay's growth.

Ebay has never gotten over the buyer unfriendly image its sellers earned for it, no matter how much it tried...

---

Given that the site NOW doesn't seem to care much about their sellers well-being,  what you are saying in a nutshell, is that in 25 years of doing business, the company has yet to figure out how to manage the site in a way that is friendly and fair to both buyer and sellers... Way to go ebay... Just another reason....