Why is there only 1 option, 'positive', available when I wish to leave neutral or negative?

[sickabedon2chairs]

I am only given the option of leaving a 'positive' feedback rating for a disgraceful buyer and no 'neutral' or 'negative' option. Might someone be so kind as to informing me why this is? It would greatly be appreciated. Thanks sincerely.

[bennotbill]

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@eburtonlab wrote:

Not particularly helpful to buyers if the seller sells 55 keychains, waits ninety days for listings to expire and then starts listing new iPhones. Buyers need to see some indication of what those sales were actually for and the price paid, not just raw numbers that can be easily gamed by scammers selling trinkets.

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Many buyers fail to even read the description. You're suggesting that they have a good read of the sellers feedback. I can't see any great benefit in that.

Buyers just need the basic facts and the money back guarantee. And it's not like eBay will let a fake iPhone seller walk off with the cash.

[eburtonlab]

Maybe just eliminate feedback for buyers.

As a buyer I have no particular use for buyer feedback, but some sellers apparently seem to think it means something, judging by the number of threads I see from sellers asking for ways to block zero feedback buyers.

[inhawaii]

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@buyselljack2016 wrote:

Sorry to let you know this James, but it appears that you possibly have been dethroned as the "best seller on eBay"

Feedback left indicates that you "best sellers" are  everywhere 🤣 Scores, and scores of you.

Perhaps the throne has a large bench for seating.

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I think I lost that title years ago,  but I haven't given up hope of someday being the best seller on ebay once again.     😉

[onlytwosons]

I have been an ebay member 24 years plus now and have seen it all.  It is true that in the beginning of Ebay sellers could leave neutral or negative feedback for buyers.  However, when human beings abuse a system, the system changes.  From a transactional standpoint, if a buyer paid a seller, then that is all that a seller can expect from a buyer -- payment -- nothing more.  Therefore, if the buyer paid, then the only rating option you have is positive becaue the buyer upheld their end of the transaction which is to pay for the item.  Always be careful to never mark FB as positive but say something negatve as that is against ebay policy and is grounds for FB removal.  You can also choose to not leave any FB.   A seller's thoughts about a buyer that go beyond receipt of payment is not germane to the transaction -- they are not needed nor desired by other buyers and sellers.   Sellers shoulder the larger responsibility in every transaction.  

[eburtonlab]

Many buyers fail to even read the description. You're suggesting that they have a good read of the sellers feedback. I can't see any great benefit in that.

The fact that others may not use an available tool does not make the tool any less useful for me.

Buyers just need the basic facts and the money back guarantee. And it's not like eBay will let a fake iPhone seller walk off with the cash.

Do you really think that no scammer ever gets away with cash? Why do you suppose the same scams keep happening again and again? Do you think all those scammers are too stupid to figure out that they aren't making any money for their considerable efforts, but keep trying the same scams over an over for no gain? Or that each scam is a different, new scammer? I don't. I think that sometimes scammers do get away with the money despite eBay's money back guarantee and eBay's best efforts to get the money back. eBay does not hold the money for every sale, after all. Scammers just have to figure out what they need to do to avoid the thirty day hold for new or infrequent sellers, or provide fake tracking, or else delay the buyer's refund request until that hold expires, or get the buyer to file the wrong sort of request, or convince the buyer to close the request prior to receiving the refund, or impersonate the buyer and get eBay to close the request.... or use some other avenue I have not considered yet.

I would much rather be able to avoid giving my money to obvious scammers rather than relying totally on eBay's ability to claw the money back at some later date, regardless of what any other buyers may or may not do.

[stephenmorgan]

I think eBay would like to retain customers and have repeat buyers.  Leaving  Negative Feedback for Buyers would surely run some of them off never to return. 

Whatever happened that caused the Buyer to leave the Negative Feedback would only make the situation worse by leaving them a Negative Feedback. 

[buyselljack2016]

A seller's thoughts about a buyer that go beyond receipt of payment is not germane to the transaction -- they are not needed nor desired by other buyers and sellers.   

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The main thing for a buyer to do is to pay, but that is not the end of the buyer portion of the transaction. Not scamming the seller is also part of the transaction and is germane. There is indeed a need and desire for other sellers to know of such actions by a buyer.

[bennotbill]

One other obvious thing that's made feedback irrelevant.

When a seller with dodgy feedback can cross eBay's palm with silver and get their items more visible, and better placed than a seller with perfect feedback, then it's eBay themselves that's made feedback irrelevant.

Feedback belongs back in the day when eBay was fun to sell on and easy to use. Those days are long since past.

[femmefan1946]

@sickabedon2chairs 

Did your buyer not pay?
After 96 hours you can open an Unpaid Item claim.

The transaction is closed, you get any fees back, the deadbeat gets a Strike.

You can put an automatic Block on bidders with Strikes.

Dedbeats cannot leave feedback.

Did your buyer claim that the item you sent was Not As Described?

You can demand the return of the purchase even if you have a No Returns policy.

You will probably pay for the return shipping but you do not have to refund until you have the purchase back.

Was the item returned not what you sent?
You can appeal the refund to eBay.

Was the item returned as Undeliverable or was it Refused?
EBay will not require you to refund a single penny of the payment.

And as mentioned above , you can leave a Response to any feedback, negative or positive.

The best Responses are calm, factual, and professional.

The only person who will ever read your feedback or your Responses are your future customers.

Make sure your Response does not make them hit the back button.

[yuzuha]

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@stephenmorgan wrote:

I think eBay would like to retain customers and have repeat buyers.  Leaving  Negative Feedback for Buyers would surely run some of them off never to return. 

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Happened to a friend of mine years ago, actually. She ordered an expensive collectible figurine, the seller did not pack it properly, and it arrived damaged. She sent the seller photos of the damage and asked for a refund (this was back in the days before PayPal) as the item was very clearly not in its advertised condition.

The seller retaliated by leaving her a negative feedback calling her a scammer and a liar. She never bought anything on eBay again.

[isaiah53-57]

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@yuzuha wrote:

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@stephenmorgan wrote:

I think eBay would like to retain customers and have repeat buyers.  Leaving  Negative Feedback for Buyers would surely run some of them off never to return. 

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Happened to a friend of mine years ago, actually. She ordered an expensive collectible figurine, the seller did not pack it properly, and it arrived damaged. She sent the seller photos of the damage and asked for a refund (this was back in the days before PayPal) as the item was very clearly not in its advertised condition.

The seller retaliated by leaving her a negative feedback calling her a scammer and a liar. She never bought anything on eBay again.

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What this shows then, is how irrelevant ebay is - obviously this buyer didnt need ebay for ANYTHING... Why then does the site attempt to make you believe they are essential in consideration to the fees they are asking you to pay to sell here - 13% to 15% of the entire transaction in regular fees and then they suggest you pay them another 13% to 15% of the entire transaction in Promoted listing fees - That around 30% of the entire transaction which likely equates to upwards of 40% of the items selling price - Well at least the managers of this site think highly of what they've created...