When does a Big Box store get the 'boot' from eBay?

[iaintdoingit]

During the past few days I have been following a big box eBay store and am shocked – simply shocked. In my opinion, this store 'is' giving eBay and all sellers a horrible name due the lack shipping orders, refunding outside of eBay and 'no' customer service at all.

It appears this company is refunding customers through PayPal outside of the original payment.

This morning the overall feed back was:

Positives = 3,647------

Neutrals = 155                   88.9%

Negatives = 8,931-----

This big box has had a store since September 22, 2016 and have, as of this post, 8,341 items for sale.

A few minutes ago I check to what had transpired since early this morning and the numbers changed again, they are:

Positives = 3,686------

Neutrals = 159                       88.7%

Negatives = 9,151-----

Here are few the negatives:

~Seller is bad and cancellled the order

~Didn’t shipped the item.Paasa

~Item still has not shipped. Invoice paid no shipping info 7 days later

~Not sent and refunded without asking. Contacted seller and they never reply back

~Dissapointed! Item not received, no communication whatsoever!

~Buyer beware: seller never shipped items amd no communication. SCAM

~Bought, waited a week for 3 items to ship, then cancelled without cause.

~I bought item on sale. Seller refunded paypal with no communication. I want item

~Bad seller, should be banned from selling.

~they cancelled and send my payment on paypal even i dont used pypl

~Seller sent refund in PayPal. No message or email through Ebay.

~Did not fulfill order and cancelled though PayPal to avoid eBay NO REFUND GIVEN

~Ebay told me open case after ship date they have no records of any refunds! 🙂

~Canceled order via PayPal, not Ebay. I did NOT request to cancel.

When I first started keeping an eye on this seller the overall FB percentage was 92% which was 4 days ago. It will be interesting to see of eBay does anything.

Would love to hear your thoughts!

[femmefan1946]

Some idiot clerk may have been fired for that goof, but they don't have any workers smart enough to End all the listings immediately and stop the bloodletting.

If this has been going on for a month, they need an entirely new staff in their internet sales division.

Close all the listings. Pay overtime to get them back up with corrected prices. Move on.

Dumb dumb dumb.

[masam1108]

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@myjunqueyourtreasure wrote:

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@iaintdoingit wrote:

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@masam1108 wrote:

Is this a BB shoe store?

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Not BB -- it's RB.

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I know BB, but for the life of me can't figure out RB lol

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Think "running shoe brand names" 

[nobody*s_perfect]

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@femmefan1946 wrote:

@iaintdoingit 

Here are the negative FB breakdown:

1 month = 9,159

6 months = 9,375

12 months = 9,834

... The 11 month total was only 675.

Not great, but a sudden plummet.

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88.5% and 9834 negs in the past year means they got over 75,000 positives in the past year. The 657 negs that they received prior to the current 30-day period amount to less than 1% of that.  

[masam1108]

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@nobody*s_perfect wrote:

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@femmefan1946 wrote:

@iaintdoingit 

Here are the negative FB breakdown:

1 month = 9,159

6 months = 9,375

12 months = 9,834

... The 11 month total was only 675.

Not great, but a sudden plummet.

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88.5% and 9834 negs in the past year means they got over 75,000 positives in the past year. The 657 negs that they received prior to the current 30-day period amount to less than 1% of that.  

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This member's 12 month Feedback ratings Positives: 23871Negatives: 3107   This member's positive Feedback percentage   23871 / ( 23871 + 3107 ) = 88.5%

[southern*sweet*tea]

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@myjunqueyourtreasure wrote:

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@iaintdoingit wrote:

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@masam1108 wrote:

Is this a BB shoe store?

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Not BB -- it's RB.

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I know BB, but for the life of me can't figure out RB lol

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What do you call a tiny Asian cooking pan?

A wee wok

[masam1108]

[goodluckselling]

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@iaintdoingit wrote:

During the past few days I have been following a big box eBay store and am shocked – simply shocked. In my opinion, this store 'is' giving eBay and all sellers a horrible name due the lack shipping orders, refunding outside of eBay and 'no' customer service at all.

It appears this company is refunding customers through PayPal outside of the original payment.

This morning the overall feed back was:

Positives = 3,647------

Neutrals = 155                   88.9%

Negatives = 8,931-----

This big box has had a store since September 22, 2016 and have, as of this post, 8,341 items for sale.

A few minutes ago I check to what had transpired since early this morning and the numbers changed again, they are:

Positives = 3,686------

Neutrals = 159                       88.7%

Negatives = 9,151-----

Here are few the negatives:

~Seller is bad and cancellled the order

~Didn’t shipped the item.Paasa

~Item still has not shipped. Invoice paid no shipping info 7 days later

~Not sent and refunded without asking. Contacted seller and they never reply back

~Dissapointed! Item not received, no communication whatsoever!

~Buyer beware: seller never shipped items amd no communication. SCAM

~Bought, waited a week for 3 items to ship, then cancelled without cause.

~I bought item on sale. Seller refunded paypal with no communication. I want item

~Bad seller, should be banned from selling.

~they cancelled and send my payment on paypal even i dont used pypl

~Seller sent refund in PayPal. No message or email through Ebay.

~Did not fulfill order and cancelled though PayPal to avoid eBay NO REFUND GIVEN

~Ebay told me open case after ship date they have no records of any refunds! 🙂

~Canceled order via PayPal, not Ebay. I did NOT request to cancel.

When I first started keeping an eye on this seller the overall FB percentage was 92% which was 4 days ago. It will be interesting to see of eBay does anything.

Would love to hear your thoughts!

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EBay does not rate sellers based on feedback any longer?   

I agree the 9000 bad feedback in the last month does show a change in business practices, but again eBay does not rate sellers based on feedback. 

Are the users in this thread suggesting eBay go back to rating based on feedback?  Everyone knows that eBay feedback is opinion based and subject to many loopholes and not very accurate to anything reliable or buyer and seller accurate?

  Buyers will open requests which will decide if sellers fall below standard or not.  Since The majority of bad feedback is in the last 30 days, this seller has not been rated on these bad feedback yet.

If you want to watch this then keep an eye on this seller after the 20th of the month and for a few weeks after that date, which is the date eBay rates all sellers every month.

Good Luck Selling!

[orangehound]

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@findingfinds888 wrote:

Over 9000 negative FB in one month. That's 9000 buyers who have left ebay mad. Many will NOT be back. Why does ebay allow this? 

This hurts all of us! 

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Not really.  If you look, you will see a dozen feedback from the same buyer ... then a dozen from the next buyer.  These are resellers and speculators trying to scoop in and get merch to flip.  They know it is a glitch, and were just hoping to capitalize on it.

[myjunqueyourtreasure]

ohhhhhhhhhh

[myjunqueyourtreasure]

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@orangehound wrote:

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@findingfinds888 wrote:

Over 9000 negative FB in one month. That's 9000 buyers who have left ebay mad. Many will NOT be back. Why does ebay allow this? 

This hurts all of us! 

---

Not really.  If you look, you will see a dozen feedback from the same buyer ... then a dozen from the next buyer.  These are resellers and speculators trying to scoop in and get merch to flip.  They know it is a glitch, and were just hoping to capitalize on it.

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I have to agree. Those buyers know full well those shoes weren't meant to be that price.

But then again, how many of us 'smaller sellers' have made the same type of snafu (or had ebay make it for us) and just sucked it up?

[sharingtheland]

General reply:

The Big Boys/Girls, do not have to follow the rules that we do.  They sign contracts that don't contain words like "dashboard."

Does anyone really think they get, "You have 6 days to respond to this case." messages?

As long as they are making enough money for ebay, they get to play here.  And "enough" means the amount, the bottom line, is worth the negativity.

[myjunqueyourtreasure]

I guess once you're "big enough" you can afford to do without the inconvenience of having integrity.

(general response to general reply)

[slippinjimmy]

It's a question about how eBay will handle this.

[iaintdoingit]

Because for a seller who has had an account since 2016 (a little under three years) to have only 13,000 sales doesn't say Big Box to me.

Not sure where you got the 13,000 sales from.

To me a Big Box is major world wide name brand and that is true with this eBay Store.  They just happen to have specific types of products.

[iaintdoingit]

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@myjunqueyourtreasure wrote:

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@iaintdoingit wrote:

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@masam1108 wrote:

Is this a BB shoe store?

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Not BB -- it's RB.

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I know BB, but for the life of me can't figure out RB lol

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I got confused about the BB (Big Box).  Guess I don't get out much to check name brands!!!!!!!!!

Sent you a PM.