When does a Big Box store get the 'boot' from eBay?

[iaintdoingit]

During the past few days I have been following a big box eBay store and am shocked – simply shocked. In my opinion, this store 'is' giving eBay and all sellers a horrible name due the lack shipping orders, refunding outside of eBay and 'no' customer service at all.

It appears this company is refunding customers through PayPal outside of the original payment.

This morning the overall feed back was:

Positives = 3,647------

Neutrals = 155                   88.9%

Negatives = 8,931-----

This big box has had a store since September 22, 2016 and have, as of this post, 8,341 items for sale.

A few minutes ago I check to what had transpired since early this morning and the numbers changed again, they are:

Positives = 3,686------

Neutrals = 159                       88.7%

Negatives = 9,151-----

Here are few the negatives:

~Seller is bad and cancellled the order

~Didn’t shipped the item.Paasa

~Item still has not shipped. Invoice paid no shipping info 7 days later

~Not sent and refunded without asking. Contacted seller and they never reply back

~Dissapointed! Item not received, no communication whatsoever!

~Buyer beware: seller never shipped items amd no communication. SCAM

~Bought, waited a week for 3 items to ship, then cancelled without cause.

~I bought item on sale. Seller refunded paypal with no communication. I want item

~Bad seller, should be banned from selling.

~they cancelled and send my payment on paypal even i dont used pypl

~Seller sent refund in PayPal. No message or email through Ebay.

~Did not fulfill order and cancelled though PayPal to avoid eBay NO REFUND GIVEN

~Ebay told me open case after ship date they have no records of any refunds! 🙂

~Canceled order via PayPal, not Ebay. I did NOT request to cancel.

When I first started keeping an eye on this seller the overall FB percentage was 92% which was 4 days ago. It will be interesting to see of eBay does anything.

Would love to hear your thoughts!

[gracieallen01]

"When does a Big Box store get the 'boot' from eBay?"

Ahhhhh, when the snowball fights in the nether regions are rampant in July?

[trukur_0]

These types of sellers are driving buyers away, they are doing great harm to the venue with their methods.

[trukur_0]

However...

On occasion I get the clueless buyer too...

As in they don't know how to go about properly returning an item for a full refund.

That in and of itself isn't too awful bad (yeah right, I struggled typing that out), but when they still ship back an item outside of the process after I've sent them clear instructions?

It's tough to have to hold a buyer's hand and gently guide it into my seller's pocket so they can take their money back.  That is not an easy feat, it's made even more difficult when a buyer admits they've done something stupid with the item or that the RED tablecloth isn't blue or something to that effect.

I know we all make mistakes...

But...

When you as a seller KNOW ebay will NOT hold you accountable, do you issue the refund because "it's the right thing to do?"  You don't have to tell me, the answer is for your own thoughts.

Now place the above situation in a store so big, the left hand doesn't know where the right hand is.

And that's when these mistakes become commonplace and believe it or not mostly unintentional.

Doesn't make it less irritating for a buyer.

But it is nothing new, to prevail on ebay as a buyer the best recourse is to get educated on how it all works.

[femmefan1946]

Could you define a Big Box store?

Because for a seller who has had an account since 2016 (a little under three years) to have only 13,000 sales doesn't say Big Box to me.

I think of the Big Boxes either as those sellers with hundrends of thousands of sales, or as large stores (like WalMart and GoodWill).

Keep in mind that eBay does not consider feedback (and wow, that is some terrible feedback!) in assessing accounts.

There are some FB that indicate a Dispute was opened, and the buyer was refunded.  EBay accepts these as properly completed, I believe.

 The ones that indicate the buyer did not get any refund, seem to be from members who did not use the Resolution Centre to get the refund. Technically eBay didn't know there was a problem.

The PP refunds indicate a problem eBay should be looking at.  The weakness in the new eBay/PP dynamic shows here.

There's also a weakness in the Defects policy, because if a seller is prompt about refunding a disappointed buyer, the seller is not getting a Defect.

Except,

We keep seeing reports from sellers who are seeing Defects and restrictions from settled Disputes, including INRs for delayed shipments.

I wonder if this Bad Seller also is working with restrictions abd higher fees.

But I suspect that the Bad Seller has a formal contract specially designed for them and vetted by legal teams on both sides.  And that contract may have different terms concerning Defects and restrictions than ours.

We'll never know.

[findingfinds888]

Over 9000 negative FB in one month. That's 9000 buyers who have left ebay mad. Many will NOT be back. Why does ebay allow this? 

This hurts all of us! 

[femmefan1946]

@iaintdoingit 

Here are the negative FB breakdown:

1 month = 9,159

6 months = 9,375

12 months = 9,834

Since the six months includes the one month, and the 12 months includes the six months-- most of the problem has appeared in the last few weeks.

The five months before this past 30 days is "only" 216 negs. The 11 month total was only 675.
Not great, but a sudden plummet.

[findingfinds888]

---

@femmefan1946 wrote:

Could you define a Big Box store?

Because for a seller who has had an account since 2016 (a little under three years) to have only 13,000 sales doesn't say Big Box to me.

---

I didn't do any searches to try to find this account, but I do believe the OP showed it was over 13,000 sales in ONE MONTH. ITs 9,000 negative FB in ONE month.... So their FB would be in the millions. 

[femmefan1946]

Which makes the sudden increase in negs all the more shocking!

Thank you for the clarification.

[masam1108]

@femmefan1946 large chain retail stores like TrU or Nike. 

[masam1108]

---

@findingfinds888 wrote:

---

@femmefan1946 wrote:

Could you define a Big Box store?

Because for a seller who has had an account since 2016 (a little under three years) to have only 13,000 sales doesn't say Big Box to me.

---

I didn't do any searches to try to find this account, but I do believe the OP showed it was over 13,000 sales in ONE MONTH. ITs 9,000 negative FB in ONE month.... So their FB would be in the millions. 

---

They currently have 54,607 received, and have gotten another couple of hundred negs in the last few hours

[remote_controls_and_more]

Search google for

"Brand ebay glitch"

Change brand to the brand your talking about..

They had prices for as low as $1 plus 30% off if you buy multiples.

[remote_controls_and_more]

They must have had a 90% off sale going on by mistake.

If you goto one of their items on desktop  view you can click where it says how many they sold and it will show you prices people were paying. If it says part of special offer then they got a further discount.

[southern*sweet*tea]

It looks like they had a major pricing faux pas.  For example, items that should be 19.98 were 1.98, items that were supposed to be 75.98 were 7.59, etc.

FB is at 88.5%

[myjunqueyourtreasure]

---

@iaintdoingit wrote:

---

@masam1108 wrote:

Is this a BB shoe store?

---

Not BB -- it's RB.

---

I know BB, but for the life of me can't figure out RB lol

[nobody*s_perfect]

I can't either. Somebody please give us a clue (or a PM!).