What possible reason?

[inhawaii]

Fore what possible reason would a customer leave me (or anybody) a neutral and say "THANK YOU"?

[heckofagame]

Passive-Aggressive buyer?

[rosszonebricks]

A sad reality of anything that is a survey/feedback.     "Response bias" or "Survey bias" if you really want the reading on it.

There will always be those that CANNOT leave a 10/10, or a 5/5, or in this case... 3/3.     Those people at BEST leave a 9/10, 4/5, or... seems like in this case, 2/3 (Neutral).

[a_c_green]

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@inhawaii wrote:

Fore what possible reason would a customer leave me (or anybody) a neutral and say "THANK YOU"?

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Maybe he wants you to ask him that. What does his Feedback Left for Others look like?

[ckimodog]

@inhawaii 

Lives to be difficult and Obstinate? Or simply not happy?  Who knows?

Have a great day in my island home. 🌴🇮🇴🌊

[stuff4divas]

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@inhawaii wrote:

Fore what possible reason would a customer leave me (or anybody) a neutral and say "THANK YOU"?

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@inhawaii  what does their 'Left for others' feedbacks look like?

[fern*wood]

Thank goodness they no longer count those in our defect totals. 

[wastingtime101]

Face it @inhawaii , you failed. Every package you ship should elicit this type of reaction in your buyers.

😂

[monster-deals]

Same reason I get "oustanding service" with a neutral. 

Geez thanks

[evry1nositswindy]

I think the other one is worse:  It was a gift and it arrived early.  

How dare you!  

[golfingaddict]

Passive aggressive buyer?

Buyer on a power trip rating the seller?

Something about the transaction was not great but it wasn't bad either?

Perhaps they were leaving the feedback for another transaction?

Maybe the buyer thought it should have arrived faster? In different packaging? 

Didn't you get a great feedback last week for the "best seller ever" on a transaction that was not yours?

  Karma?

(Sorry, I think you are a fine seller but some buyers will never be happy and on the flip side, sometimes there are things beyond your control that the buyer feels obligated to rate you about.)

[heckofagame]

I recently received a neutral for an item that wasn't delivered yet.

It said "The package arrives in good condition."

[sumsum70]

Same reason this chump leaves neutrals even when all is well. Finally got his EIS neutral removed after the full 35 days though.

[bashort]

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@inhawaii wrote:

Fore what possible reason would a customer leave me (or anybody) a neutral and say "THANK YOU"?

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How about "have not used yet"

I actually like neutrals like this, when a buyer checks out your "bad" fb they discover that it is actually not bad.

If you think about it a neutral sounds  like "meets expectations" on a job evaluation, they bought the item, they got what they  ordered quickly just like they expected 

[inhawaii]

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@stuff4divas wrote:

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@inhawaii wrote:

Fore what possible reason would a customer leave me (or anybody) a neutral and say "THANK YOU"?

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@inhawaii  what does their 'Left for others' feedbacks look like?

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Great question. I just looked.

His last 6 feedbacks were the same, neutral and "thank you".