mam98031 • Volunteer Community Member • Buyer/Seller since 1999
This was getting discussed on a thread that got really long and had many subjects within it. This particular portion of that thread is very interesting and we all need further clarification on both as buyers and sellers.
When a seller sets up a listing and uses a UPC or ISBN but does NOT select the box to auto fill the listing with info from the Ebay catalog, it was brought up on this other thread that even though the seller does not select that auto fill box, the information WILL display for those using the Mobile app to view listings.
I hope I got that right. If I didn't, I'm confident some of the others that participated on the other thread will pop in and share more information with us.
@Anonymous
Further the Ebay UA that we all have agreed to so that we can sell here holds the seller's responsible for the accuracy of the Ebay catalog. Here is an excerpt from the Content section of the UA.
We offer product data (including images, descriptions and specifications) that are provided by third parties (including eBay users). You may use that content solely in your eBay listings. eBay may modify or revoke that permission at any time in our sole discretion. The product data includes copyrighted, trademarked and other proprietary materials. You agree not to remove any copyright, proprietary, or identification markings in the product data and not to create any derivative works based on that data (other than by including the data in your listings).
We try to offer reliable product data, but cannot promise that the content provided through the Services will always be available, accurate, complete, and up-to-date. You agree that eBay is not responsible for examining or warranting the listings or content provided by third parties through the Services, and that you will not attempt to hold us or our data providers liable for inaccuracies. As a seller, you agree to ensure that content directly associated with your listings is accurate.
https://www.ebay.com/help/policies/member-behaviour-policies/user-agreement?id=4259#9.%20Content
Maybe post 207, while not Trinton's post, it does contain a post that the other poster may have been referring to.
@coolections wrote:If you think about it that has ALWAYS been the case. If you make a listing that is confusing to a buyer (without specifically stating what you are selling), then a buyer has a right to return the item. Thus the reason for stating the seller is responsible for their listing regardless of the product info.
I think you are missing the point entirely. But OK, if that is the way you want to look at it. You are entitled. But just for the record, the point you are describing above is NOT the problem, it is the result.
@coolections wrote:Personally I do not feel I am missing the point at all. It's actually more common sense than anything. If it's confusing to a buyer they can return because they didn't get what they thought they where buying. Perfect example is the game without the adapter. Write a good title and description and check the accuracy when submitting the listing and you will avoid most problems.
I know you don't but that doesn't change my earlier statement. You are concentrating on what results from the problem I outlined in my opening statement and I'm trying to concentrate on keeping the problem from existing in the first place.
1. Ebay should NOT include prefill information on a listing in when viewed in the mobile app when the seller set up the listing specifically excluding the prefill information from the catalog.
2. Ebay is holding sellers responsible for the accuracy of the catalog. Sellers can report issues with the catalog, but we can't change what the catalog says. That is in Ebay's control.
You are correct and I said so earlier to you. A buyer has the right to see complete and concise information on a listing. It IS the seller's responsibility to make sure that happens. All sellers, without exception.
With that in mind, that is what we are trying to do here. We all want our listings to be accurate. But to do so, we need Ebay not to arbitrarily add or remove stuff. A seller has every right to know what is contained in their listings at all times, without exception. Who's information is right and who's is wrong is a separate issue.
The fact that a buyer has the right to be upset and/or file a claim on conflicting information is a completely separate issue and is the RESULT of the varying information that may be the because Ebay inserted information that the seller had no idea was there to begin with.
Now you may be of a different opinion. You may believe that Ebay has the right to change a seller's description whenever they deem fit and the seller will still need to be responsible for it. IDK. But if that is your position I respect your right to have that opinion. I just don't share it. Nothing more than that.
It was not my intention to concentrate on the impact on the buyer of a given listing. it was my intent to concentrate on the CAUSE of the information appearing on a seller's listing that the seller did not know was going to appear.
@Anonymous
That is excellent information and I thank you for spending the time to get all of that said. While I may personally take issue with some of what you said, at least I understand it better which will enable me to work within the system better.
Do we have any idea how long it will take to get the Mobile app fixed?
@mam98031 wrote:
@Anonymous
That is excellent information and I thank you for spending the time to get all of that said. While I may personally take issue with some of what you said, at least I understand it better which will enable me to work within the system better.
Do we have any idea how long it will take to get the Mobile app fixed?
Hi @mam98031, happy to clarify anywhere I can 
No update to provide for the app, and it is also possible that changes may be seen in the desktop view if we find that the catalog information should be more visible from that page instead. Either way, I will work on passing along the feedback from here on the boards!
@Anonymous wrote:
@mam98031 wrote:@Anonymous
That is excellent information and I thank you for spending the time to get all of that said. While I may personally take issue with some of what you said, at least I understand it better which will enable me to work within the system better.
Do we have any idea how long it will take to get the Mobile app fixed?
Hi @mam98031, happy to clarify anywhere I can
Well if Ebay goes that direction, then there would be no need to have the box on the listing form that would allow us to NOT have the catalog prefill appear on our listings. If Ebay is going to do it anyway, then I suggest not adding to misunderstandings an aggravation by giving the sellers an option that isn't an option. And I further suggest that Ebay be very communicative in sharing this with the sellers so we know what is going to appear on our listings.
Not just an announcement notification, but something actually flagging us on the listing form that the prefill will be showing. That would only be fair if we are going to be held to the catalogs accuracy. It will slow down listing significantly for some sellers while the proof read and submit adjustments needed. But at least we are informed so that we can do the best job we can.
And PLEASE share with the team NOT to start this just short of the next holiday season. Spring or summer would be best as this will create work, lots of work for sellers that have the desire to do it right.
