@corvettestainless wrote:
So the 'have us call you' is not good enough?
Click 'Help/Contact'- then 'selling' then pick your problem and scroll down to 'have us call you'......
Well, no...
Have us call you works like this, they will say "20 minute wait time" but you better call first thing in the morning and be prepared to stay by the phone all day, then... If they do call sometimes they hang up because they're so backed up that they call back so many customers and simply hang up so they can get caught up again, crossed another off the list, and another, and another... Ten or twenty hang ups later they're back on track, hopefully you're next and not one of the ones that just got hung up on.
So your chances of actually getting to talk to someone are a bit like winning the lottery.
That's only the first hurdle, next comes trying to find a CS rep who actually knows how to do something helpful, many are undertrained, misinformed, can't hardly speak english, it's bad...
As for facebook and twitter, well...
Those helpful people will likely refer you to ebay's "Help & Support" section on the web site.
That being said there are plenty of people, I see them here...
Who call for things they truly should know how to take care of themselves.
That is definitely not helping either, granted if they can't find how to do it because the "Help & Support" section is basically useless I can't say I blame them entirely, certainly it's not their fault ebay can't seem to support its customers.
This however has been a long time coming.
CS reps not knowing what they are doing is nothing new.
