Violent and threatening message from buyer…

[bottlerocketrecordsbooks]

What to do about a violent and threatening message from an eBay member??? Note that I refunded a purchase to another buyer this morning, did not block him, nor was I disrespectful to him…  Interestingly, this messsge shows up after I refunded the dude. What to do? 

 

[wirkaholic]

See those three little dots at the top of the message?  Click those and report them then block them.  Move on with your day and don't let people like that take up space in your head.  It's not worth it.

[ebooksdiva]

Report the buyer 

[youn2240]

Hit the gym because you're going to have to do a back alley brawl. No shame in whipping out a can of mace  cuz there are no rules in a back alley brawl. 

[bottlerocketrecordsbooks]

Thanks! 😊

[stephenmorgan]

If you refunded them then that should be the end of the transaction so I don't see why there should be a problem.  Is that message thru eBay's messaging system?  If it is you can report they buyer.  Not sure what eBay will do.

Abusive buyer policy

https://www.ebay.com/help/policies/rules-policies-buyers/abusive-buyer-policy?id=4374&st=3&pos=3&que...

[ocean-state-mint]

i have solved this issue quite simply. If they aren't one of my regular customers, I usually block them instantly once they file for a bogus return. I don't want to deal with people who change their mind after I have shipped the item, exactly as the description states. I've had enough of the rudeness, I don't want them as customers.

[iamalwaysright]

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@stephenmorgan wrote:

If you refunded them then that should be the end of the transaction so I don't see why there should be a problem.  Is that message thru eBay's messaging system?  If it is you can report they buyer.  Not sure what eBay will do.

Abusive buyer policy

https://www.ebay.com/help/policies/rules-policies-buyers/abusive-buyer-policy?id=4374&st=3&pos=3&que...

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I'm confused by the verbiage of the OP and need clarifying.

"Note that I refunded a purchase to another buyer this morning, did not block him, nor was I disrespectful to him…  Interestingly, this messsge shows up after I refunded the dude (dude = the other buyer). What to do? "

The way I understood this is that OP mentioned two different buyers in his post. He's venting about Buyer 1 sending violent messages. And he wants to add that on a tangent, he was nice and refunded Buyer 2 (hence "another buyer"), but yet still got a nasty message from Buyer 1 hoping implying that karma was not on his side.

If my understanding is true, unfortunately despite karma both interactions don't have anything to do with each other.