eBay

ptheb4ch · ‎04-13-2019

I just sold an item on ebay to an unscrupulous buyer. All listings are no return because of previous return issues. This woman bought a necklace. After she received it she said she didn't like it and didn't like the way it laid on her neck and wanted to return it. I called ebay, they said I didn't have to accept the return so I told her no and why. She was nasty, replied that she would leave negative feedback and I would hear from her credit card company. Ebay removed the negative feedback and removed the return request. She then went to her credit card company and told them the purchase was an unauthorized transaction thru paypal. I called paypal, they said I was covered, I provided paypal proof of delivery, proof of her lying and was told they would investigate. When that didn't work for the buyer she went back to her credit card company and told them the item was not as described, which was also a lie. Paypal and ebay would now NOT SUPPORT ME, PROVIDE SELLER PROTECTION OR HELP IN ANYWAY.

ALWAYS CHECK BUYERS FEEDBACK LEFT FOR OTHERS!!! if they have a history of leaving negative or neutral feedback BEWARE!!!!!!

treasure.hunter.d · ‎04-13-2019

@myjunqueyourtreasure wrote:
You probably don't want to hear this, but I don't see the buyer as being "unscrupulous". She received the item and as she said, just didn't like the way it lay on her neck. It happens.

What you should have done was say you'd accept the return but she would have to pay return shipping.

Get it back, refund, done deal, move on.

Really?

Too bad she doesn't like how it lays or whatever. The listing she purchased from clearly said no returns. It's not like it's hidden or anything. She completely disregarded this, bought anyway, and then created a problem and the seller is just supposed to curl up in the fetal position and say "put on your best steel toed boots and have at it"

Just as bad buyers are a huge part of the problem so are sellers that just give in and give up when they are in the right.

That may be the way you do things but its not good advice to be giving others!

myjunqueyourtreasure · ‎04-13-2019

Wow. All of a sudden I'm the bad guy for saying the buyer's first request to return was reasonable.

Reality is the leading cause of stress.

this*old*attic · ‎04-14-2019

I disagree.

It makes no good business sense whatsoever to hang on with your fingernails, biting and kicking and screaming, to policies/habits that are OUTDATED and OUTMODED.

This is one of several reasons why EBay is losing ground as a shopping platform.

Do you have ANY idea how EASY it is to make returns on Amazon, Stitchfix, Walmart, Target, Home Depot... name it.

Cry “But I’m not a big box store and I have the right to control my own business” all you want.

This flies in the face of modern internet shopping expectations, and the BUYERS who get driven away are mine too.

See, that’s the thing. EBay ISN’T a solo exercise. It never was. We’re all in this together.

And in the long run, whether I like every EBay policy change or not... I don’t want the site supporting or backing sellers who annoy MY potential customers.

myangelandmyprincess · ‎04-14-2019

@myjunqueyourtreasure wrote:
You probably don't want to hear this, but I don't see the buyer as being "unscrupulous". She received the item and as she said, just didn't like the way it lay on her neck. It happens.

What you should have done was say you'd accept the return but she would have to pay return shipping.

Get it back, refund, done deal, move on.

Filing a false credit card chargeback fits the definition of unscrupulous perfectly. “Having, showing no morals”. Along with that false chargebacks are fraudulent and illegal.

“Birth certificates show that you were born. Death certificates show that you died. Photographs show that you have lived.” -Unknown

myangelandmyprincess · ‎04-14-2019

@myjunqueyourtreasure wrote:
Okay, then edit it to say the buyer's original request didn't show she was being 'unscrupulous'. = )

When the OP dug their heels in is when it turned nasty.

As is the ops right if they have a no return policy they are not required to take returns.

“Birth certificates show that you were born. Death certificates show that you died. Photographs show that you have lived.” -Unknown

this*old*attic · ‎04-14-2019

Right.... but it’s a dinosaur of a policy, and this is the result.

Seller is cheated and the customer, who got what she wanted anyway, may nevertheless leave the site in annoyance because shopping online is so much easier in a million other places.

And before anyone says they don’t want to do business with this “unscrupulous “ person - I would in a minute.

drumzz · ‎04-14-2019

I'm feeling the same thing as you. EBAY DOES NOT BACK THEIR SELLERS, no matter what your listing says and no matter how wrong the buyer is. Also since you cannot leave a negative on the buyer, you have no recourse to buyers that could care less what you wrote in your ad or auction. Ebay is showing it only cares for the buyer, and very large accounts from the orient. EBAY you're making many looooong time members start to think that it's to timely, costly and nerve racking to list on Ebay. And since you and PayPal treat sellers money like it's your own, this is another reason for sellers to go elsewhere to other sites that DO NOT take money from your account as Ebay and PayPal pleases. I suggest that you Ebay shows some more respect and courtesy to it's sellers, before it does not have any sellers left.

myangelandmyprincess · ‎04-14-2019

@this*old*attic wrote:
Right.... but it’s a dinosaur of a policy, and this is the result.

Seller is cheated and the customer, who got what she wanted anyway, may nevertheless leave the site in annoyance because shopping online is so much easier in a million other places.

And before anyone says they don’t want to do business with this “unscrupulous “ person - I would in a minute.

Really doesn’t matter how you or anyone feels about the policy it is then policy and no returns is allowed. And legally as long as the return policy is posted it’s allowed.

A buyer who is unscrupulous in one way that doesn’t effect you imo is just as likely to be unscrupulous in a way that does effect. You can have all those buyers you want me I want nothing to do with a buyer who commits fraud and thinks it’s ok just because the seller wouldn’t change their posted policy for them.

“Birth certificates show that you were born. Death certificates show that you died. Photographs show that you have lived.” -Unknown

this*old*attic · ‎04-14-2019

Just because it’s allowed doesn’t make it a smart business choice.

And there’s no way an unscrupulous buyer could hurt me - I build loss into my own business plan and cover it in advance before it even happens.

myjunqueyourtreasure · ‎04-14-2019

@myangelandmyprincess wrote:
@myjunqueyourtreasure wrote:
Okay, then edit it to say the buyer's original request didn't show she was being 'unscrupulous'. = )

When the OP dug their heels in is when it turned nasty.
As is the ops right if they have a no return policy they are not required to take returns.

Of course it's the seller's 'right', but the buyer can't try it on before buying and had no way of knowing it didn't "sit right" on her until she received it.

Reality is the leading cause of stress.

trustedbasset · ‎04-15-2019

@myjunqueyourtreasure wrote:
Wow. All of a sudden I'm the bad guy for saying the buyer's first request to return was reasonable.

I agree with you. I always except returns, it just makes buyers more trusting. The lying part is wrong on the buyers part.

I had the same exact reason for one of my returns. The necklace didn’t sit right on my neck.

Dear God, please help me to be
the person my dog thinks I am.

myangelandmyprincess · ‎04-15-2019

@this*old*attic wrote:
Just because it’s allowed doesn’t make it a smart business choice.

And there’s no way an unscrupulous buyer could hurt me - I build loss into my own business plan and cover it in advance before it even happens.

for me it has been. With clothing most sellers find accepting them is too costly the risk of buyers who commit fraud is a better business choice for me.

“Birth certificates show that you were born. Death certificates show that you died. Photographs show that you have lived.” -Unknown

myangelandmyprincess · ‎04-15-2019

@myjunqueyourtreasure wrote:
@myangelandmyprincess wrote:
@myjunqueyourtreasure wrote:
Okay, then edit it to say the buyer's original request didn't show she was being 'unscrupulous'. = )

When the OP dug their heels in is when it turned nasty.
As is the ops right if they have a no return policy they are not required to take returns.
Of course it's the seller's 'right', but the buyer can't try it on before buying and had no way of knowing it didn't "sit right" on her until she received it.

And that's a risk that is taken when you choose a seller with a no return policy

“Birth certificates show that you were born. Death certificates show that you died. Photographs show that you have lived.” -Unknown

cashvaluerecovery2011 · ‎04-15-2019

I use to have super nice buyers like this all the time. They would buy nice heavy jewelry cheap. Wear it 25 days then return it saying it had lost its newness sparkle. Unless the price of gold went up of course.

*madison · ‎04-15-2019

@myjunqueyourtreasure wrote:
@myangelandmyprincess wrote:
@myjunqueyourtreasure wrote:
Okay, then edit it to say the buyer's original request didn't show she was being 'unscrupulous'. = )

When the OP dug their heels in is when it turned nasty.
As is the ops right if they have a no return policy they are not required to take returns.
Of course it's the seller's 'right', but the buyer can't try it on before buying and had no way of knowing it didn't "sit right" on her until she received it.

I bought a necklace for my wife, and when she tried it on it didn't sit right, it didn't look good on her so I returned it to the store. These things do happen, and as you said the buyer couldn't try it on until it was received.

I think the op should have accepted the return.