USPS In Transit to next facility Arriving late for 6 days

[drmonkey98]

So,  a buyer reported the item hasn't arrived yet even when I shipped it out. The only update I got for almost a week without update is In Transit to Next Facility, Arriving late. After that not a single update so far. Is there a way I can resolved it? Probably it because of the holidays?

[fab_finds4u]

If they open a item not received dispute put the tracking number in the case. Do not call eBay or ask for help. 

[carlmarxx]

I recommend  that  you go to your P.O.  with tracking  and request they do the internal  tracking system  scan  to see where the container was  at before the tracking went dead.  Also  ask them for the district  consumer affairs  phone number   ,Not  the  1 800   . because  that office  can get photo shots of  package's  at the sorting hub .  all updates on the USPS site  are   auto computer  generated  and are worthless.    your buyer will be filing a INR  for the full refund.  

[714ricki]

Not much you can do if your parcel is stuck inside of some mail container & reaches a sort center that is backlogged & the USPS doesn't touch your particular container for days or longer. Expect delays during the winter & holiday season. You can ipen up a lost parcel case with the USPS. However, that won;t necessarily yield any results for a while.

Just hang tight.

[bonanza125]

Yes it's the holiday season. All you can do is respond to the "item not received" case with tracking. If what you are saying is that it has been a week in the same place Ebay will probably determined the item lost and will force a refund. Then watch the item show up days or a week later. 

[sextons-sweet-deals]

Respond to the case. Don't ignore it. 

Upload the tracking number again and maybe cut and paste the USPS tracking history. 

This will buy some time and hopefully a new tracking update will pop up. 

eBay should be doing something about this like they do when severe weather is hitting certain areas of the country and allowing more time for delivery.

[drmonkey98]

Well, the buyer said this "On Sunday, December 8th it said that the item was “in transit to next facility, arriving late” As of Friday, December 13th the status has not changed. I would like to know if you could look into it with usps for me."

[drmonkey98]

The buyer did told me if I could look into it with USPS . Going to P.O. is 1 thing, like ask them in person to do interal tracking system scan

[drmonkey98]

Not sure how to do that, honestly.

[drmonkey98]

Well, I have till this Thursday to respond to buyer. Otherwise, Ebay will step in if I don't do anything. I got 3 ways to respond. That's either: Update tracking details to the buyer, refund the buyer or send the buyer a message. I could get in touch with USPS per buyers request. 

[jjddmwi]

I would go the USPS website and open a missing mail search case as soon as you can (I believe you can do it after 7 days from mailing.)   I have had good luck with this, as the tracking usually starts to update again in a few days.   If your buyer has opened up an INR case,  upload tracking as well.  If they just messaged you that they haven't rec'd it, let them know you opened up a missing mail search.  Keep good communication going.  Good luck.

This month has been horrible so far.  My distribution center (Oak Creek, WI) has been just awful.  I had three packages sit there for a week stating on Dec. 1st!  The missing mail search got them moving again.  Most packages have been sitting on avg of 3 days before a scan from them.  Stressful, indeed.   

[packratville]

At least your buyer asked for help. Mine just left a negative (eBay subsequently removed it).

Did your package go through the Memphis hub, by any chance? I've had two get stuck there, although one finally made it to the buyer, but the second one still hasn't and it was mailed December 5. It's got a "currently in transit to the next facility" note on tracking.

[drmonkey98]

Ok, I got it. Would I be the Addressess or the Mailer for that?

[johnrj1226]

You  can  try but realize  that USPS has mail in temporary  buildings/warehouses with temporary help that are mostly interested in a pay check = timely tracking updates are on hold every where this time of year.  Have had packages that only had an acceptance  scan and a delivery scan.  Remember  delivery dates at its best in only an estimate even with express mail - the guarantee is only for a full refund of the shipping label price paid - provided it was accept  no later than an exact given time of  day.

Read this - from the USPS

https://www.usps.com/help/missing-mail.htm

Was told by a person at our PO & a neighbor that USPS does not consider a package lost for 2 weeks after the estimated time of arrival - exception Priority Express mail

[johnrj1226]

It  is  hard enough to get them to do that internal tracking in "normal" times - the POs are  slammed now with processing new  packages. - the wait time for a tete-a-tete = the 12th of never.

Best advise is to  be pro active and keep your buyer up dated in a timely manner.

In my personal observation - the USPS does in fact do all they humanly can - like extending normal work hours. of personnel, etc.  The  always  advise folks to "SHIP EARLY" - many people say that  doesn't apply to me - kinda  like a speed limit sign attitude