USPS In Transit to next facility Arriving late for 6 days

[drmonkey98]

So,  a buyer reported the item hasn't arrived yet even when I shipped it out. The only update I got for almost a week without update is In Transit to Next Facility, Arriving late. After that not a single update so far. Is there a way I can resolved it? Probably it because of the holidays?

[jjddmwi]

Addressee is your buyer.  

[sin-n-dex]

---

@drmonkey98 wrote:

Well, I have till this Thursday to respond to buyer. Otherwise, Ebay will step in if I don't do anything. I got 3 ways to respond. That's either: Update tracking details to the buyer, refund the buyer or send the buyer a message. I could get in touch with USPS per buyers request. 

---

Is the package stuck in Miami or Doral?

If so, it will never update on it's own. You'll have to open a help request with USPS (I have to find the thread with this solution if this happens to me, I can't remember how to do it since it doesn't happen often that tracking doesn't show delivered).

C.

[da6170]

Mine is never slammed.

[dbfolks166mt]

     Never saw any additional information on what this item was, what carrier or postage class you used or where the buyer was located. However, not sure if this got resolved and how it was resolved but if you shipped USPS and the USPS tracking is not showing the package as being delivered you are still within the timeframe to open an insurance claim with USPS for the lost package. 

https://www.usps.com/help/claims.htm