eBay

monster-deals · ‎09-19-2023

Buyer buys keyboard. Day after it ships buyer wants to cancel saying they bought the wrong one, but the keyboard has already shipped.

Buyer immediately opens INR with their payment institution.

We upload tracking and messages.

Keyboard arrives.

Buyer asks to return it, we tell them to do so. They want a label. We tell them they have to ship it back on their own.

The same sort of message happens twice. They are either playing dumb or can't figure it out.

Today, which (as they say) was the last day for the payment dispute they have now called and changed the reason to NAD.

I called in to ebay...I'm an Anchor Store and I got call center help for a $1400 payment dispute.

Now I have to prove the item is as described when I do not have it in front of me.

Is this buyer a numpty...or are they gaming the system to get this for free?

12345jamesstamps · ‎09-19-2023

It is usually hard to win a dispute with a banking institution.

If you won one in the past...it might have to do with how the buyer did the "dispute".

It can be done in person, by phone or online. When it is done online by the buyer you usually will not win. Very little information is needed to file it online.

That $20.+ dispute can actually hurt ones feelings even more.

This buyer probably was sharp in doing this.

Usually one is allowed one courtesy dispute in a monthly cycle. If a buyer keeps doing them that can also be where you the seller might win. Disputes such as Doordash, Amazon, Uber can give the buyer a hard time to dispute so many charge offs in a monthly cycle.

dbfolks166mt · ‎09-19-2023

@dbfolks166mt wrote:
@dbfolks166mt wrote:
If it is a NAD chargeback it is probably useless to fight it since it would cost you $20 for a dispute charge and 99.99% of the time the buyer is going to win a NAD chargeback.

I've won 2 of the 3 I had to fight but none of them were even close to $1400.00 like this one.

That is FAR above the average. For reference purposes it would be nice if you could post some details regarding the two you fought and won. Those details may prove to be useful to other sellers on this forum.

I have no clue how I won them.

One that I did win was a brand new vintage flatware set form the 60s that this crazy lady said that the forks and spoons were not real...the knives were real though.

so someone bootlegged just the forks and spoons, tracking down the molds in Korea to repackage the set and slide it onto a table at an estate sale to make $8

I think the crazy person was SOOOOO crazy that they wanted it to end.

The other one I won was another crazy...person bought a jacket and messages back and forth confirmed the size along with pictures of the tag...person got it and opened a NAD saying it wasn't the right size.

One I lost was a new in box train transformer...no contact with the buyer just a chargeback for NAD about 45 days after the sale.

So...if the buyer talks and talks and is straight up squirrely bait you win, if the buyer stays mum...you lose.

This may have been more luck than anything with regard to the communication. If the cases you won were from buyers who have a repeated history of chargebacks with their CC company it may be that the CC company has placed them on an abuse list and will no longer accept chargeback cases from them. CC companies hate chargebacks as much as anyone since it takes resources to process the cases and those resources eat into their bottom line. Most of the CC companies do a pretty good job of monitoring abuse from both the merchant as well as the cardholder side and will take corrective action when they notice what appears to be abuse of the process.

It's not unlike the way eBay monitors sellers, and to a lesser extent buyers, for indications that they may be present a risk to the platform that eBay is unwilling to accept.

baantiques · ‎09-20-2023

Thank you for your thoughtful answer to a question that NO ONE ASKED.

To the OP, pay for the label, and block the buyer. Chalk it up to the percentage of buyers who are crazy/stupid and move on. Your time is better spend building your business.

tobaccocardyahoo · ‎09-20-2023

@monster-deals wrote:

The other one I won was another crazy...person bought a jacket and messages back and forth confirmed the size along with pictures of the tag...person got it and opened a NAD saying it wasn't the right size.

This would have been a case for blocking the buyer. When they ask questions which are answered in the listing, the odds of a sale going bad skyrocket.

ajs_coins_and_alchemy · ‎09-20-2023

Had one of those yesterday. Best part was this situation was on one of my cheapest items, and this buyer wasted more of my time than any buyer ever has.

-Buyer got a discount offer.

-Buyer asked questions answered in pics and identified themselves as picky 🚩🚩🚩

-Buyer received additional images from me, said the item looks great and asked for my best price (already has discount offer) 🚩🚩🚩🚩

-Buyer accepts my discount offer, doesnt pay, begins asking about "no return policy" 🚩🚩🚩🚩🚩

-"What happens if I'm not pleased" 🚩🚩🚩🚩🚩🚩

-I encourage them to read the MBG. They then try to put words in my mouth about the condition of the item. 🚩🚩🚩🚩

-Trying to get me to describe it their way and commit to something. Remember when they got addt'l pics and said "it looks great"? 🚩🚩🚩🚩🚩

- I've by this point encouraged buyer multiple times to request cancellation. They just keep on going. 🚩🚩🚩🚩

-i cut buyer off, telling them i can't help them any further. They have plenty of pics & need to make their own assessment. -They agree to cancel to "avoid us having any problems" 😳...🙄...🚩🚩🚩...😮‍💨

I have never cancelled an order so friggin' fast and I have never blocked someone so fast. I dropped everything to cancel & block them immediately. Honestly, had they bought the item and requested a return, it would have been less of a hassle than going back and forth with them was. I KEPT TRYING to get them to request a cancellation. I just needed them to say it so I could cite buyer request to cancel. It was clear they were a problem. It was clear they did not respect our return policy. It was clear they were a PITA. I literally encouraged them to go buy it elsewhere. So much to do over such a cheap item. They wasted so much of my time but I'm absolutely beyond shocked how much of their OWN time they wasted. It was a $23 item and it's a dime a dozen... its not like a $500 unique item and you're stuck with me. Go elsewhere! Get it cheaper! Get free returns! Get lost! Someone who asks about returns immediately after accepting an offer... boy oh boy 🚩🚩🚩

sextons-sweet-deals · ‎09-20-2023

I would report the buyer and respond in the open case the communication thread / timeline.

red flag: please cancel, I ordered the wrong one.

red flag: it has already shipped, so the buyer then opens INR when the item is still in transit.

You will probably get their broken keyboard back or possibly nothing at all.

Did you entertain looking at buyer's profile / feedback and Google map their location? Depending on the price and the buyer's profile, I would have shipped with signature required.

Electronics along with many other categories are known for scammers.

lakefor94 · ‎09-20-2023

On a $1400 item, I would have provided the chump change prepaid return label.

Hardball can get us backed into a corner at times.

Good luck with this chargeback.....

Posting ID

sextons-sweet-deals · ‎09-20-2023

read you post again and missed this:

Today, which (as they say) was the last day for the payment dispute they have now called and changed the reason to NAD.

I'm confused!

Sellers have enough trouble contacting eBay, but this buyer contacts them and requests a change in case. How is this possible?

Did the buyer call eBay? If not, how could they open a second case on the same item?

I hope someone from eBay contacts you or comments on this thread.

monster-deals · ‎09-20-2023

@baantiques wrote:
Thank you for your thoughtful answer to a question that NO ONE ASKED.

To the OP, pay for the label, and block the buyer. Chalk it up to the percentage of buyers who are crazy/stupid and move on. Your time is better spend building your business.

There is no label to pay for. The opted themselves out of the MBG when they opened a payment dispute.

monster-deals · ‎09-20-2023

@sextons-sweet-deals wrote:
I would report the buyer and respond in the open case the communication thread / timeline.

red flag: please cancel, I ordered the wrong one.
red flag: it has already shipped, so the buyer then opens INR when the item is still in transit.

You will probably get their broken keyboard back or possibly nothing at all.

Did you entertain looking at buyer's profile / feedback and Google map their location? Depending on the price and the buyer's profile, I would have shipped with signature required.

Electronics along with many other categories are known for scammers.

It's an insurance office...large company. J.K. Simmons....

monster-deals · ‎09-20-2023

@lakefor94 wrote:
On a $1400 item, I would have provided the chump change prepaid return label.

Hardball can get us backed into a corner at times.

Good luck with this chargeback.....

There is no label to buy. Lucky for me they paid with paypal.

monster-deals · ‎09-20-2023

@sextons-sweet-deals wrote:
If not, how could they open a second case on the same item?

They went straight to paypal and opened an INR. They can't do anything on ebay now.

When they realized they were going to lose the INR since I had tracking and they told me in messages they got it they called paypal again and paypal changed the case to an INR.

They even told me they never opened the box.

lakefor94 · ‎09-20-2023

@monster-deals wrote:
@lakefor94 wrote:
On a $1400 item, I would have provided the chump change prepaid return label.

Hardball can get us backed into a corner at times.

Good luck with this chargeback.....
There is no label to buy. Lucky for me they paid with paypal.

"Buyer asks to return it, we tell them to do so. They want a label. We tell them they have to ship it back on their own."

I was talking about when they asked to return it. I would have sent them a label in ebay messages.

Posting ID

monster-deals · ‎09-20-2023

@lakefor94 wrote:
@monster-deals wrote:
@lakefor94 wrote:
On a $1400 item, I would have provided the chump change prepaid return label.

Hardball can get us backed into a corner at times.

Good luck with this chargeback.....
There is no label to buy. Lucky for me they paid with paypal.
"Buyer asks to return it, we tell them to do so. They want a label. We tell them they have to ship it back on their own."

I was talking about when they asked to return it. I would have sent them a label in ebay messages.

They could have had the label if they didn't immediately open an INR with paypal. Not following the process chain can lead to unwanted outcomes.

iamalwaysright · ‎09-20-2023

Yea I don't know if it's more of a "change in payment dispute reason" or an unofficial close the INR and open a SNAD with paypal. Either way should be moot now.

If it were me, $20 dispute challenge is a drop in the bucket to risk for trying to fight for a $1400 item. Good luck.