09-10-2023 05:13 AM
I tried to send a refund and clicked Refund Buyer twice
but as far a I can see they are still asking for a refund.
Help! Did the buyer gt two refunds, one refund, or none??
Is this what is supposed to happen?
I tried calling ebay but they would not have a person speak to me.
If anyone know how to speak to a person at ebay please let me know that too.
09-10-2023 05:40 AM
Not a lot of detail on how you tried to do the refund. Are you responding to a buyer opened case or are you simply trying to issue the refund through the order? Are you getting any type of error message?
09-10-2023 06:16 AM
They did not get a refund because you pushed the wrong refund button. Same thing happened to me a few days ago. Couldn't send a refund until I found the right button to push. I would help but can't remember where it is at the moment.
09-10-2023 06:16 AM
I am responding to the fact the buyer returned the item by filing an bay return request in the usual way. I clicked Refund Buyer, twice. It is a blue button.
I received no acknowledgment.
09-10-2023 06:18 AM
And yes I posted about this before but could not find the post again so I posted another one
. Sorry. I just want to know - was the refund issued twice or once or not at all yet?
09-10-2023 06:19 AM
tagecamerasstuff, please try to remember! I find this confusing.
09-10-2023 06:20 AM
@mstcwrld7 wrote:And yes I posted about this before but could not find the post again so I posted another one
. Sorry. I just want to know - was the refund issued twice or once or not at all yet?
What does your financial summary show? Refunds should show up there with an adjusted payout total.
09-10-2023 06:28 AM
fernwood where is my financial summary? Thanks
09-10-2023 06:36 AM
If anyone would point out where to find the correct refund button or else my financial summary I would appreciate it. I want to to return the buyer's money.
09-10-2023 06:42 AM
Because a case was opened, you are unable to refund the "normal" way using the drop down menu.
You have to go to the return case and do the refund from there.
My Ebay > Selling
That takes you to the seller hub.
Under Orders, click on "All Open Returns".
The return case should show there.
You should be able refund from there.
09-10-2023 07:22 AM
@mstcwrld7 wrote:fernwood where is my financial summary? Thanks
Look under "payments" from your seller hub. It's the same screen that shows payments from buyers and your payouts.
If a return is open, I always refund from this. Open the returns and a refund screen should be there to click on.