@tunicaslot wrote:
@urosh69 wrote:
Hi,
I'm aware of up and down periods but what makes me wonder is that happened over the night.
Since you all noticed that my sales increased, except me, I have a question.
Is it possible that someone "kidnapped" my account and make a sales without me knowing it?No one has kidnapped your acct. There have been many other sellers here within the past few months - some big time that have seen their numbers, sales and impressions decrease substantially. I use to be one of the Ebay cheerleaders - citing what others are citing - and they aren't wrong about there being ebbs and flows and the need for all sellers to cross post to other platforms. But many are in a niche and haven't experienced what many other sellers have been having happening to them.
There is something going on - whether it be the glitches, algorithms, the fact many sellers pulled their listings after GTC was announced and went elsewhere - and those sellers were also buyers - multiple problems with the site and search - you name it - but no one seems to know exactly what the problems is. I do know that using promoted listings weighs heavily into the algorithms as odes your sell through rate - but its hard to keep a sell through rate up with all the problems that might affect buyers seeing your items to buy.
Ebay CS are low paid employees who have no clue what's going on. Your best bet is to read the boards - contact other sellers that post here and see what they've tried. zamo-zuan seems to have the best insight on the problems here. Look for his posts.
Thank you for the kind words, I was actually going to reply in agreement with what you said before I even got to the mention of me lol.
Honestly, as mentioned in the quote above, this doesn't seem to be a typical ebb & flow and has hit non-niche categories. Something has happened within the last 25 days to bring us (and the market we sell in) to the lowest point in 3+ years.
You see the light gray background towards the top? That we reached the first week? That was our daily average for sales! Basically, weekday typically were slightly below that point, but nearly every weekday was above that point. It was basically our "par". Most weeks we had at least 4-5 days above that point, and certainly at least 3, even on Holiday weeks.
We haven't hit that point at all, for weeks now.
Furthermore, you can notice that as each week passes, it "normalizes" more and more in to a pattern. This is not natural flow of traffic. It's the sign of an algorithm at work.
Oh, and it's not just CS that doesn't know what's going on. I spoke to one of the Motors category managers who visited us in person. Even he doesn't know what's going on. Basically, this means we're (once again ) in a situation where nobody at eBay knows what's going on, and there's no department that could assist.
@zamo-zuan wrote:
@tunicaslot wrote:
@urosh69 wrote:
Hi,
I'm aware of up and down periods but what makes me wonder is that happened over the night.
Since you all noticed that my sales increased, except me, I have a question.
Is it possible that someone "kidnapped" my account and make a sales without me knowing it?No one has kidnapped your acct. There have been many other sellers here within the past few months - some big time that have seen their numbers, sales and impressions decrease substantially. I use to be one of the Ebay cheerleaders - citing what others are citing - and they aren't wrong about there being ebbs and flows and the need for all sellers to cross post to other platforms. But many are in a niche and haven't experienced what many other sellers have been having happening to them.
There is something going on - whether it be the glitches, algorithms, the fact many sellers pulled their listings after GTC was announced and went elsewhere - and those sellers were also buyers - multiple problems with the site and search - you name it - but no one seems to know exactly what the problems is. I do know that using promoted listings weighs heavily into the algorithms as odes your sell through rate - but its hard to keep a sell through rate up with all the problems that might affect buyers seeing your items to buy.
Ebay CS are low paid employees who have no clue what's going on. Your best bet is to read the boards - contact other sellers that post here and see what they've tried. zamo-zuan seems to have the best insight on the problems here. Look for his posts.
Thank you for the kind words, I was actually going to reply in agreement with what you said before I even got to the mention of me lol.
Honestly, as mentioned in the quote above, this doesn't seem to be a typical ebb & flow and has hit non-niche categories. Something has happened within the last 25 days to bring us (and the market we sell in) to the lowest point in 3+ years.
You see the light gray background towards the top? That we reached the first week? That was our daily average for sales! Basically, weekday typically were slightly below that point, but nearly every weekday was above that point. It was basically our "par". Most weeks we had at least 4-5 days above that point, and certainly at least 3, even on Holiday weeks.
We haven't hit that point at all, for weeks now.
Furthermore, you can notice that as each week passes, it "normalizes" more and more in to a pattern. This is not natural flow of traffic. It's the sign of an algorithm at work.
Oh, and it's not just CS that doesn't know what's going on. I spoke to one of the Motors category managers who visited us in person. Even he doesn't know what's going on. Basically, this means we're (once again ) in a situation where nobody at eBay knows what's going on, and there's no department that could assist.
I actually think they know what's going on but there would be a mass exodus of sellers if it leaked out - like the GTC. The littlest thing, like the Bar created on Ebay Campus, is setting people off and running because they've been jumping thru the hoops and playing these games for years. We never get answers and what answers we do get are double talk. Of all the sites on the internet - this site has more glitches, down time and problems of any other I know. Antiquated equipment, poorly trained employees, or maybe IT too new and inexperienced to deal with the problems - or well designed plans that will lead exactly where management wants - I'm not sure what the answer is.
I read the forums elsewhere and there are problems everywhere - there are glitches, sellers have problems with management - but no where are they to the extent that Ebay has and the glitches are actually fixed so both sellers and buyers can go on about their business. They are minor inconveniences - not long term problems.
@tunicaslot wrote:
@zamo-zuan wrote:
@tunicaslot wrote:
@urosh69 wrote:
Hi,
I'm aware of up and down periods but what makes me wonder is that happened over the night.
Since you all noticed that my sales increased, except me, I have a question.
Is it possible that someone "kidnapped" my account and make a sales without me knowing it?No one has kidnapped your acct. There have been many other sellers here within the past few months - some big time that have seen their numbers, sales and impressions decrease substantially. I use to be one of the Ebay cheerleaders - citing what others are citing - and they aren't wrong about there being ebbs and flows and the need for all sellers to cross post to other platforms. But many are in a niche and haven't experienced what many other sellers have been having happening to them.
There is something going on - whether it be the glitches, algorithms, the fact many sellers pulled their listings after GTC was announced and went elsewhere - and those sellers were also buyers - multiple problems with the site and search - you name it - but no one seems to know exactly what the problems is. I do know that using promoted listings weighs heavily into the algorithms as odes your sell through rate - but its hard to keep a sell through rate up with all the problems that might affect buyers seeing your items to buy.
Ebay CS are low paid employees who have no clue what's going on. Your best bet is to read the boards - contact other sellers that post here and see what they've tried. zamo-zuan seems to have the best insight on the problems here. Look for his posts.
Thank you for the kind words, I was actually going to reply in agreement with what you said before I even got to the mention of me lol.
Honestly, as mentioned in the quote above, this doesn't seem to be a typical ebb & flow and has hit non-niche categories. Something has happened within the last 25 days to bring us (and the market we sell in) to the lowest point in 3+ years.
You see the light gray background towards the top? That we reached the first week? That was our daily average for sales! Basically, weekday typically were slightly below that point, but nearly every weekday was above that point. It was basically our "par". Most weeks we had at least 4-5 days above that point, and certainly at least 3, even on Holiday weeks.
We haven't hit that point at all, for weeks now.
Furthermore, you can notice that as each week passes, it "normalizes" more and more in to a pattern. This is not natural flow of traffic. It's the sign of an algorithm at work.
Oh, and it's not just CS that doesn't know what's going on. I spoke to one of the Motors category managers who visited us in person. Even he doesn't know what's going on. Basically, this means we're (once again ) in a situation where nobody at eBay knows what's going on, and there's no department that could assist.
I actually think they know what's going on but there would be a mass exodus of sellers if it leaked out - like the GTC. The littlest thing, like the Bar created on Ebay Campus, is setting people off and running because they've been jumping thru the hoops and playing these games for years. We never get answers and what answers we do get are double talk. Of all the sites on the internet - this site has more glitches, down time and problems of any other I know. Antiquated equipment, poorly trained employees, or maybe IT too new and inexperienced to deal with the problems - or well designed plans that will lead exactly where management wants - I'm not sure what the answer is.
I read the forums elsewhere and there are problems everywhere - there are glitches, sellers have problems with management - but no where are they to the extent that Ebay has and the glitches are actually fixed so both sellers and buyers can go on about their business. They are minor inconveniences - not long term problems.
It's honestly probably a mix of all the things mentioned.
In regards to them knowing the issue, I tend to doubt that part because the manager I spoke to thought it would be VeRO. But according to the VeRO team we have no penalties as no take-downs occured. So the only reason VeRO would be causing us to lose visibility would be is if it is incorrectly punishing us... Considering eBay's tech issues I would not put this past them...
But based on all the other issues that I've seen sellers with that started within 1-2 days of our issues, I've become more and more in doubt it was this.
Oh, and there's this other lil thing we noticed on the MSO Sellers Health Business Readout...
GMV for the entire Parts & Accessories category down 27% in 1 month?
GMV for the entire Radio Control & Control Line category down 36% in a month?
Likely much bigger issues at hand here...
Something is certainly going on here since the beginning of May. We were absolutely rocking it over the past year, and then the first week of May hit, that is when everything has started to go down hill from there. We continue to list daily as we are getting auto parts in several times a week. We've refreshed some of our listings, trying to make sure we use item specifics where we can. I've tried working with eBay support, my contacts at Hollander, etc. you name it, it's not doing anything. Our inventory is at about 4,800 parts give or take a few.
This is my chart and take a look at how all over the place it is, it's like a roller coaster ride. We hadn't hit our highest day in sales in a good month, then last week after I complained almost everyday to support its like the faucet opened up for 3 days as you guys can see in the charts. I wish that there was some normalcy to all of this chart.
I've noticed my seller hub has had a ton of bugs to the point where I can't even search in my own categories. Last week some of my items weren't properly appearing in search either.
Since Zamo started the posting charts trend, here we go. I can count on one hand the number of days in 2019 we had zero sales before mid May. Usually we'd approach or hit that second grey bar Zamo was talking about. Things slowed down dramatically on May 1st- as if a switch had been flipped. Things coasted a bit until the last week of May, and now we're lucky to break $100 in sales a day - and let me tell you, $100 a day gross isn't gonna pay the bills.
It's become my mantra at this point- eBay is the best option I have on the table, and the second something (anything) else comes along I'll be all over it. This isn't sustainable.
