Selling

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Who else is losing items from their store, just vanishing? I've lost well over 100 items...

I finally broke the 6000 item mark, was up to about 6025 items and busy listing...I refreshed and suddenly only had 5993, then 5992, 5991 and now 5910... eBay says the are working on it, I hope and pray they can fix this and restore my items, this is...

Help making a refund to buyer. Paypal wont send correct amount.

This is a little tricky. Buyer bought 4 mud tires and thought they came with free shipping even though it said twice pick up only. Cancelled order. I went to send refund but paypal account only had the amount she paid minus the tax and fees. Sooo whe...

scam and fake buyers

Ebay is being over run with fake accounts and buyers who have no intention of paying anything. In my case they bid on a car then ask for all kinds of personal information like a copy of my drivers license. They pretend they will pay by electronic tra...

Ordering items from Home Depot, etc

It's bad enough that I get items shipped to me from Amazon when I can order for myself. But it is even worse when a seller orders an item from Home Depot when we have a Home Depot here and I have an account with them. My store had 7 of these items fo...

Buyer buys and pays for item, wants me to ship weeks later

Recently I had a customer purchase a $225 old Lionel train from me. He promptly paid and in the message with the payment he asked me to hang on to it for 6-8 weeks as he was working out of the country for another 6-8 weeks. This train is hard to find...

Paypal refunds full amount of $600 instead of partial refund with no notice to me beforehand

Paypal refunded the entire purchase price when I just requested a partial refund. How do I get my money back if the buyer refuses to refund the money to me? I got no notice that this error was going to cost me over $600. The buyer got their product &...

Is it possible to cancel a sale after UPI has started...

I have an unpaid item case opened, buyer finally contacts me asking if I can wait a week longer for payment. I said I would, now he is telling me he is 3cents short and can I drop the price by 3 cents. Because of the UPI I could not do revise my invo...

Neutral feedback - Should I reply?

Hello, Two weeks ago, on may second account (neocortex2016) I have received neutral FB.(please find this account through advanced search/seller...) Generally I would not answer to neutral but check his feedback please: "Even though the DVD was packed...

Ever sent a refunding buyer a 'why did you lie about condition' message on 'no return' return?

Some of our items are built to order, 1 of a kind (nobody else makes) product and is set up as 'no returns'. I get a 'return' opened as 'damaged and missing parts'; customer stated it was scratched and the 3 screws were missing ($50 item, $5 shipping...

Resolved! Didn't ship the item for 5 days, when I set the shipping as 1 day business handling. What happens?

I accidentally counted stock wrong, so I messaged the customer if the customer wants to cancel and get a refund, but did not get the response. I also printed out the shipping label on the same day of the sales. I got the stock back, after 5 days from...

CHECK YOUR SETTINGS FOR AUTOMATIC RETURNS TURNED ON!!!!

I come home from working out of town tonight to find eBay automatically approved a return for me while I was gone. Buyer's excuse "just don't like it". Eventually in looking through I find that somehow automatic approval of returns is turned on. I wo...

void label is broken

I've tried every way I can think of to access the option to void a label, and I keep getting a blank screen. I tried every browser on my computer, and gone into every screen I can to click on "void this label" and I just get a URL at the top of the p...

Why does ebay end auctions for no factual reasoning?

I had a bunch of my dvd collection for sale on ebay. I started also selling a few new dvds. Suddenly, even after being an ebay seller for over 20 years, I received an email and a threat not to sell dvds. Then I see everyone else is still selling them...

How can I contact ebay customer service agent by email address?

Hi, I have moved to India in October 2018 and I am unable to call US ebay customer service phone number. I need help in contacting ebay customer service by email in order to cancel my account. Please help. Thanks.