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Transaction defect

I got a defect last November for a "case closed without seller resolution."  I had moved in October, and the return item was sent to my old address.  I was waiting to receive the item to refund the buyer, I had been in close contact with her.  Then whammo! She evidently escalated the case, eBay gave her a refund, charged me for it and dinged my account, giving me no chance to respond to the case.  I had done a change of address at the P.O. , but they screwed up and showed this return package as delivered at my old addess.  So she was able to show delivery, even though she knew I had moved.  But there is nothing I can do about that now.  My question is how long does the defect show on my account?  A year from the problem?  Forever?  I couldn't find anything in the eBay policy stuff. Thanks for any help

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Anyone who thinks that money can't buy happiness has never paid a shelter pet's adoption fee
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Re: Transaction defect

It will fall off in a year from the transaction.  If a seller has had 400 transactions in the previous 3 months than a defect would fall off in 3 months.

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Re: Transaction defect

It will fall off in a year from the transaction.  If a seller has had 400 transactions in the previous 3 months than a defect would fall off in 3 months.

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Re: Transaction defect

Thank you so much!
_____________________________________________________________

Anyone who thinks that money can't buy happiness has never paid a shelter pet's adoption fee
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