Tracking #'s Don't Transfer To Paypal Automatically Anymore?

[gymbo_limbo]

Geez for days on end my ebay label tracking numbers won't automatically transfer over into my paypal account. I have better things to do than fish around in seller hub (which I never asked for) looking for tracking numbers and manually pasting each one into my paypal account. I have no time or patience for such ridiculous mundane things that should happen on their own when I'm forced to use SH which is foreign to me and slows me down to begin with.

It wasn't all that long ago I had a case opened in paypal for "unauthorized credit card use" by a buyer (or their bank) but paypal said I didn't need to do anything because my tracking number had already been uploaded at the time. The case was closed in my favor all on it's own. Ebay keeps forcing new rules on us but maybe they should take a look in the mirror

[mam98031]

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@mrconran wrote:

I should added. There is no case opened on Ebay for any of these transactions. If I call Ebay about the sale they say is is a Paypal issue and to contact PP. Of course I can't really sell on Ebay without using PP.

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There should never be a case open in Ebay and one open in PP.  It is one place or the other, but not both at the same time.  Ebay was correct, since it was a PP claim, you need to be chatting with PP.  

[mam98031]

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@mrconran wrote:

I just checked and had another closed in the buyers favor for $79.18

Buyer says they never received the item. However USPS tracking shows delivery to their confirmed address.  No case was opened on Ebay & no contact from the buyer.

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How does something get "closed in the buyers favor" if there is no claim or request to close.  I'm not sure I understand that.  If it wasn't opened in Ebay, did you check PP?  Whichever site it was should refund you when you prove the tracking info to them.

To my knowledge Ebay has no way to refund a buyer without a Request being escalated to a claim.  I hope you find out what happened here, get your money back and then share with us what you find out as this is a very interesting problem.

[mam98031]

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@mrconran wrote:

What about Paypal's guaranteed seller protection? It states if the seller can show confirmed delivery to the buyer the seller will be protected from charge backs and the dispute fee will be waived. In every single case I can show USPS delivery confirmation to the biyer's PP confirmed address.

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Well that is interesting.  Would you please provide a link to that rule or policy on PP.  I haven't seen it and would be very interested to update myself.

"Confirmed" addresses play no part in this anymore and haven't for years.  The rules of Seller Protection on PP are quite simple.

Basic requirements

To be eligible for PayPal’s Seller Protection, you must meet all of the following requirements 

• The primary address for your PayPal account must be in the United States.
• The item must be a physical, tangible good that can be shipped.
• You must ship the item to the shipping address on the transaction details page in your PayPal account for the transaction.  If you originally ship the item to the recipient's shipping address on the transaction details page but the item is later redirected to a different address, you will not be eligible for PayPal Seller Protection. We therefore recommend not using a shipping service that is arranged by the buyer, so that you will be able to provide valid proof of shipping and delivery.
• You must respond to PayPal's requests for documentation and other information in a timely manner as requested in our email correspondence with you or in our correspondence with you through the Resolution Center. If you do not respond to PayPal’s request for documentation and other information in the time requested, you may not be eligible for Seller Protection.
• If the sale involves pre-ordered or made-to-order goods, you must ship within the timeframe you specified in the listing. Otherwise, it is recommended that you ship all items within 7 days after receipt of payment.

Item Not Received additional requirements

To be covered by PayPal’s Seller Protection program for a buyer’s Item Not Received claim, you must meet both the basic requirementslisted above and the additional requirements listed below:

• Where a buyer files a chargeback with the issuer for a card-funded transaction, the payment must be marked “eligible” for PayPal’s Seller Protection on the Transaction Details page.
• You must provide proof of delivery as described below.

[mrconran]

No thtas not the issue. I do know that. I was just saying I had had no contact at all from the buyer's in any of these cases.  No cases have been open nor closed on Ebay.

[mrconran]

No the buyer's are not asking for refund via Ebay at all. They are opening charebacks on Paypal only. One stated they did not receive any items and the others say unauthorized use of thier credit cards. But in every case the USPS shows on time delivery to the confirmed addresses.

[mam98031]

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@mrconran

You are making this more confusing that it needs to be.  Either a buyer opens a claim in Ebay OR in PP, but never both at the same time.  Your problems appear to ALL be with PP.

I have had four case this month everyone of them I had to manualy enter the tracking # which shows the items were delivered on time. Now I have the money from all four sales pending while Paypal reveiws them. 

In PP when a case is opened, sellers are always asked or expected to upload the tracking into the claim.  They have done this for as long back as I can remember.  Many sellers have asked why over the years since PP has access to that information on an Ebay transaction, but still it is something we need to do as sellers.

...Buyer opens a case on PP for unauthorized purchase. The USPS tracking shows delivery to their PP confirmed address. PP puts a hold on the funds. For each case I have to respond by entering the tracking #. 

PP had a hold on your money from the moment they received notification of a Chargeback or claim.  It had nothing to do with when you entered the tracking number.

Weeks later the case is closed in the buyer's favor.  I call and I am told that it was a mistake and they will cover me as the tracking shows delivery to the confirmed address....

Why did you wait "weeks"?  Why didn't you call sooner?  For me, I enter whatever info I have into the claim, it then call PP within 24 hours to work on getting the claim closed and my money released to me.  This works the vast majority of the time.  Sometimes it takes another day or two, but never a week or weeks.

I forgot to add I also have an email from a Paypal employee that sates these charge backs are an error and all funds will be returned. That email was sent on 27 Sept. But the transactions are either closed in the customer's favor or are still under reveiw.

Then you need to call PP again and try to get this fixed.

No the buyer's are not asking for refund via Ebay at all.

That is because you are confusing the two SEPARATE companies.  Of course they aren't asking you to refund through Ebay.  The claim was filed with PP.  If you are waiting for something to happen from Ebay, you will be disappointed.  Your claim is filed in PP and ONLY PP can help you to resolve it.

They are opening charebacks on Paypal only. 

Buyer's can't open a chargeback in Ebay in the first place.  It has to be opened in PP, the money processor.  

You just need to be on the phone again with PP customer service to resolve your issues.  No one else will be able to help you with this but them.  Good Luck.

[mrconran]

I have meet all the requirements laid out in the PP user agreement. I responded on time, shipped to a confirmed address, provided USPS tracking as proof,  only tangible goods were sold, every single thing is perfect. Every item is as described and correct. The payments were all marked eligible for seller protection. 

Sorry I don't know how to do screen shots and such. But under PP help page click on "I'm a seller" Scroll down to "PROTECTED TRANSACTIONS".  The information is there.

I do also have an email from PP stating that these are all covered transactions.

The user agreement does cover the seller if you respond and can show tracking ect within the time frame permitted. 

[mam98031]

@mrconran

I have meet all the requirements laid out in the PP user agreement. I responded on time, shipped to a confirmed address, provided USPS tracking as proof,  only tangible goods were sold, every single thing is perfect. Every item is as described and correct. The payments were all marked eligible for seller protection. 

I have NOT been disagreeing with you.  But arguing these points with me are going to get you nowhere.  The ONLY way you can help yourself out of this mess is to contact PP.  

Sorry I don't know how to do screen shots and such. But under PP help page click on "I'm a seller" Scroll down to "PROTECTED TRANSACTIONS".  The information is there.

There is no need to concern yourself with this.  I posted that information in posting #18 on this thread.  

I do also have an email from PP stating that these are all covered transactions.

The user agreement does cover the seller if you respond and can show tracking ect within the time frame permitted. 

Again, I'm not arguing with you.  You have said this before and I'll say again.  Your resolution to these matter are in the hands of PP.  You can continue to argue your points here, which will result in nothing but more frustration for you or you can call PP again and try to resolve the issues.  PP is the ONLY one's that can help you and I sincerely hope they do, but YOU will have to call.

[stoneledge]

On the main PayPal summary I see "Add Tracking Number" on some transactions.

Click to see details and the tracking number that I entered on eBay is there.

PayPal is also holding some payments that have already been delivered to buyer.

[mrconran]

Not a problem. I am more or less venting wondering if other seller's have ever had to deal with issues like this from PP. I will try and take your point one at a time.Point one it just a pain to enter the tracking. You are right .

Point @2 I am just stating that I did enter the tracking in response to each case.

Point # 3 was about a case I contacted PP about s while back. I was told by theer rep "That the case was reversed in my favor". While I was on the phone with the rep with the current cases I asked him to check the old case. He said no it was not reversed but should have been.  He told me he woulkd revese it but as of yet it has not. 

"weeks later" That was the old case I was told had been closed in my favor. I didn't wait weeks to call PP.  I called on time got the orginal Custmer rep. This the same case I asked the second rep about. Who then told me it had not been reversed and stated he would reverse it again.  

Sorry it is confusing write. I am doing my best. I will try & recap at the end so it makes some sense.

About calling PP I am. I called 5 times yesterday but was put on hold so long I to go back to work.

Confusing companies, No I know PP & Ebay are seperate companies. I have not offered to contact Ebay at all. I am only contacting PP about this issue.

It just seems strange customer's are using chargebacks only. More often than not they contact me if they have an issue via Ebay or they open a case via Ebay. If that fails then I know they can open a case with PP. However all of these buyer's went straight to PP and except one of them all opened unauthorized credit card cases.  One buyer stated in thier case "item not Received".

[mrconran]

The 1st  case was the old one. I responded called PP entered tracking ect, Was told by PP rep. "I have closed this case in your favor". That case didn't update to show it was closed in my favor. So I called again about it. I was told software glitch it has bee reversed to the seller's favor. I took them at their word. 

Second batch of cases I responded to each, entered the tracking ect. Called PP got a rep. He looked at all the current cases, they all have been opened this week. He said "These  cases are all covered under our seller protection".  He then sent me an email stating they were all covered.

While I had him on the phone I asked him to check the old case, the 1st one.  The case I was told was reversed in my favor. He says "It was not reversed". He then tells me "I am going to reverse it again".

It sounds like I am calling Ebays reps. I mean PP reps just seem to be telling me what I want to hear just to get me off the phone.

I am still going to call PP again and get to the bottom of this.  Right now I have over $319.00 closed in the buyer favor or pending review. Every single case I responded as I was required to. The tracking shows delivery to the confirmed address. 

[mrconran]

I did finally get though to PP on the phone today. It seems I have been getting the "case closed in the buyer's favor" in error. The cases were closed in the buyer's favor, however I was covered under the seller protection user agreement. That portion of the user agreement states that seller's will be covered if they follow the rules laid out to respond to a case being opened against them. I just have not been receiving those messages.

I wanted to sayThank You for your help.

Mr Bill

[mam98031]

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@mrconran wrote:

I did finally get though to PP on the phone today. It seems I have been getting the "case closed in the buyer's favor" in error. The cases were closed in the buyer's favor, however I was covered under the seller protection user agreement. That portion of the user agreement states that seller's will be covered if they follow the rules laid out to respond to a case being opened against them. I just have not been receiving those messages.

I wanted to sayThank You for your help.

Mr Bill

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You are very welcome and I am so pleased to hear this worked out for you.  Let me know if you have any other questions or concerns.

[briaburmeiste-0]

I 've been having this issue since June 13.  Is anyone else seeing the same thing?

[kh-vince]

Hi everyone,

Due to the length of time that has passed since this thread began, we have locked it from future replies. If this is still an issue that warrants discussion, don't hesitate to begin a new thread here.

Thanks.