Tracking info keeps showing "In Transit to Destination", buyer demands money back. What do I do?

[love.sell.cutestuff]

Really need help here.  Sold a relatively expensive and rare scarf.  Sent it by first class mail.  It left NH on January 4th, was on the way to FL, and suddently the tracking info stopped being updated after January 6th, all it shows is - "On its way to JACKSONVILLE, FL 32246."

This is the tracking number: 9400109699937238820490

The buyer has extremely low feedback.  Seems like she was checking the tracking info, because she started writing me messages pretty much every day starting Jan. 8th, asking where the item was. 

Today I just got a message where the buyer demands to cancel the order, asks to refund back all the money, and "if the scarf will arrive - she will send it back", that she would not order it if she knew that would be a delay, that she understands that it is not my fault, but wants all her money and wants them now.

I do not know why but I have that sinking feeling that the item may have been delivered but not scanned on delivery, but of course who knows...  I understand she has the right to demand her money.  Yet, somehow I feel that I am being taken advantage of.  Is there anything I can do?  Really - anything at all? 

[Anonymous]

check her history for ~ feedback left for others ~

[tdumonde2014]

They keep your money regardless.

https://retail-pi.usps.com/retailpi/actions/rpiAction!howWorks

[sockmonkeydave]

@missjen831

lol... my mother in law of 40 years keeps asking my name....

Wife says... mom he is Dave...My husband of 35 years...

MIL says what about the first 5 years... 40 - 35 leaves 5 year un accounted for...

But we just smile.... them were some good years...

[love.sell.cutestuff]

The buyer fb is in single digit, nothing much to it.  she just replied that she is all upset and will be filing the dispute "the charge on Amex", not really sure what she means, but it is just a begining.

[missjen831]

---

@love.sell.cutestuff wrote:

The buyer fb is in single digit, nothing much to it.  she just replied that she is all upset and will be filing the dispute "the charge on Amex", not really sure what she means, but it is just a begining.

---

If the item is delivered in the next few days, which it sounds like it will be, you will be covered by PayPal seller protection if she files a chargeback. 

[emerald40]

---

@love.sell.cutestuff wrote:

The buyer fb is in single digit, nothing much to it.  she just replied that she is all upset and will be filing the dispute "the charge on Amex", not really sure what she means, but it is just a begining.

---

It means she will file a chargeback on her Amercan Express card.

[emerald40]

---

@missjen831 wrote:

---

@love.sell.cutestuff wrote:

The buyer fb is in single digit, nothing much to it.  she just replied that she is all upset and will be filing the dispute "the charge on Amex", not really sure what she means, but it is just a begining.

---

If the item is delivered in the next few days, which it sounds like it will be, you will be covered by PayPal seller protection if she files a chargeback. 

__________________________________________________

JMO, but this buyer if she gets the item in the next minute is not going to keep it.  She told the OP she will return it whenever it arrives.

That is why OP should call Post Office and see if she can do a chargeback and get her expensive item back.

---

[fashunu4eeuh]

This may not have made a difference this go-round due to bad weather, but in the future consider upgrading shipping for expensive and rare items. Priority or Express takes delivery precedence, will generally arrive sooner, has $50 or $100 automatic insurance, and gives you better service. 

[love.sell.cutestuff]

Happy news - there is a new scan in the tracking.  It shows "January 13, 2018, 6:10 am
Arrived at USPS Regional Destination Facility
JACKSONVILLE FL NETWORK DISTRIBUTION CENTER"  and yes there is an official note that the delivery has been delayed.

At least it is not lost, and if she does not want it - she can send it back.

[chrysylys]

I've had packages stuck in Limbo for a week or more.  That's why all the talk of cases and refunds, etc. is/was premature on this thread.  Sit tight, let it shake itself out.

[lookng2015]

Odd she'd rather jump straight to a cc chargeback than file a case. May not be her first rodeo and she's upset you're not caving in.

[secretsquirrelisnowhere]

Or she doesn't know about buyer protection . Why all the "evil buyer" talk? She bought an expensive scarf and it didn't arrive on time. If she contacts the seller, she's a scammer. If she opens a case, she's a scammer. If she does a chargeback, she's a scammer. Tracking shows the item didn't reach her, she's a scammer.

[chrysylys]

---

@secretsquirrelisnowhere wrote:
 She bought an expensive scarf and it didn't arrive on time. .

---

We don't really know that it's late.  It was sent on the fourth.  By my count that's only about six business days and it appears to have been delayed by the carrier.

I personally would not call that 'late'.  I would call that an impatient buyer.

[emerald40]

---

@secretsquirrelisnowhere wrote:
Or she doesn't know about buyer protection . Why all the "evil buyer" talk? She bought an expensive scarf and it didn't arrive on time. If she contacts the seller, she's a scammer. If she opens a case, she's a scammer. If she does a chargeback, she's a scammer. Tracking shows the item didn't reach her, she's a scammer.

_________________________________________________________________

I agree she had a right to be concerned about her package.

But if she lives on the East Coast, then she should be aware that the recent storm slowed things down.

Her constant badgering and chargeback threatening is what made some of the posters wonder what was going on with her, and the fact that she threatened that even when she receives it she was going to send it back.

Not normal behavior, imo. 

---

[secretsquirrelisnowhere]

---

@chrysylys wrote:

---

@secretsquirrelisnowhere wrote:
 She bought an expensive scarf and it didn't arrive on time. .

---

We don't really know that it's late.  It was sent on the fourth.  By my count that's only about six business days and it appears to have been delayed by the carrier.

I personally would not call that 'late'.  I would call that an impatient buyer.

 You really do need to understand that the post office runs 24/7.  They don't shut off the equipment on any day including Christmas.   Business days mean nothing to the post office.

---