09-02-2023 10:03 AM - edited 09-02-2023 10:05 AM
I’ve never listed a counterfeit item. Never. I’ve never had items removed for being counterfeit until the past two weeks. It is now happening often, specifically in the hats category. I am on my final warning and I am afraid to continue listing. If this is happening to you, you aren’t alone. This is terrifying and I am not sure how to proceed. Here is one of the ‘counterfeit items’ that was removed. It appears the brands: John Deere, Budweiser, Bud Light, Starbucks, Walmart, October’s Very Own, Monster Energy, Walmart, Ontrac, Nortrax, Chevrolet, and Ford are impacted.
Solved! Go to Best Answer
12-15-2023 10:02 PM
Hi there! I wish it would let me upload photos but for some reason, I can’t hear and couldn’t as evidence for my appeal.
It’s crazy I recently had an authentic Gucci bag rejected for “not looking real” although it has the serial number inside and all signature Gucci hardware, Gucci logo leather and lining.
meanwhile, a seller in Japan has the same make/model of my bag listed and it looks completely different than mine. It does not have the signature Gucci hardware, GG leather or lining and that’s ok?!?! They can sell fake replicas and honest sellers like ourselves can punished and deragtory marks on our accounts??
after this situation, I have been unable to upload photos on eBay, and it keeps logging me out and I have to log back in every time I try to use eBay. I am reaching out to corporate and encourage anyone else who has experienced alleged counterfeiting claims to submit their evidence. THERE IS A SERIOUS ISSUE WITH THEIR 3rd party authentication service and when my bag is returned I am paying to have it privately authenticated and appraised.
MEANWHILE IN JAPAN, A COUNTERFEIT IS LISTED FOR $800 WHEN I HAVE THE REAL BAG AND IT WAS REJECTED!!!!! Something is TERRIBLY WRONG HERE
12-15-2023 10:04 PM
I am so sorry that you are going through this, it is not fair and unacceptable. It hurts sellers and buyers alike. I think that there needs to be an inside investigation and probe, and possibly an external investigation if eBay cannot resolve the matter.
The problem is if authentication services cannot accurately differentiate between a real and a fake, sellers are punished with deragtory accounts and scammers are allowed to take advantage of buyers selling counterfeits!! Something is terribly wrong with this picture
12-15-2023 10:13 PM
@starfish-and-sunsets wrote:I am so sorry that you are going through this, it is not fair and unacceptable. It hurts sellers and buyers alike. I think that there needs to be an inside investigation and probe, and possibly an external investigation if eBay cannot resolve the matter.
The problem is if authentication services cannot accurately differentiate between a real and a fake, sellers are punished with deragtory accounts and scammers are allowed to take advantage of buyers selling counterfeits!! Something is terribly wrong with this picture
Not that simple. There are sellers all over the globe selling counterfeit products to the tune of 200 Billion Dollars annually according to those who monitor such things and its escalating. Claims are it rivals the illegal drug trade moneywise. eBay works very aggressively to remove potential infringing listings. They removed 88 Million of them in one year, that's over 240,000 every single day, 365 days a year.
Don't blame eBay for what sellers and buyers do, eBay would like nothing better than for every transaction to be legitimate products and every sale be perfect. It's bad sellers and bad buyers that are the problem and that's very very very difficult to try control in an open environment such as eBay.
12-15-2023 10:26 PM
Respectfully, what about the honest sellers like myself that stand by what they sell? It is not eBays “fault” per se regarding the listing (and I did report it) however eBay employees their authentication team and they could not legitimately validate a authentic piece, but again it is my understanding that their are plenty of fraudulent pieces sold on this platform…So who’s fault is that? If they have such a stringent authentication team, why can’t they differentiate between what is authentic and what is not? That’s how lawsuits happen. I know personally I buy and sell on eBay and now I am reluctant to purchase any luxury bags on this platform because I do not trust their authenticity team. It won’t be a good look when I submit an independent certificate of authenticity to corporate when my item was rejected before I could furnish my evidence, meanwhile, their authentication team is clearly not “experts” that’s why counterfeits are slipping through the cracks. So maybe eBay should do something about that, like hire expert competent professionals that know how to verify authenticity correctly? I mean it may save them millions $$ in future potential lawsuits like what happened back in 2006 with LV when they sued eBay.
12-15-2023 10:46 PM
And of course eBay wants each and every listing to be legitimate, as do I- That is what cultivates a trustworthy buying/selling ground. But if customers are still complaining about receiving counterfeits, then the problem has been unresolved and it could potentially cost eBay millions of dollars.
I care about the best interest of everyone with good intentions- Sellers and buyers, and in order to have a trustworthy business environment, it falls on the authentication process which is conducted by a 3rd party. So as a responsible seller and someone who spends $1000’s weekly on eBay, it is my responsibility to bring it to the attention of higher authorities at corporate so the matter can be further investigated. The customer service representative agreed that all my points are valid, so yes my dear it is critical that they are informed of these issues so it does not continue. If the solution is as easy as changing authentication services, it could save them from serious legal repercussions and keep eBay a trustworthy environment for buyers and sellers alike. After having a legitimate bag denied and seeing the fraudulent version of my bag listed for sale in Japan, it’s concerning for sure! I want my buyers to feel safe shopping on eBay, and I want to feel confident in what I am purchasing just as I do with what I am selling.
In my consignment shop, we have all of our luxury items expertly authenticated and appraised before we make them live for sale. When an item is authenticated they do their due diligence research on the item first, and show me proof of what makes it authentic so I can show that to potential buyers in addition to the authenticity certificate- That’s what buyers want, to have trust and confidence that who they are buying from knows what they are doing. So hopefully bringing this to eBays attention at a higher level can help deter some returns and filter out knock-offs. The problem is hurting the community as a whole, and it needs to need to be addressed.
12-15-2023 10:52 PM
With the AI program determining what is counterfeit or authentic ....... no one really knows what AI really sees.
AI could be basing their facts on false information. Making false information appear real.
12-30-2023 08:45 AM
Hi, I´m a seller from germany, and my problem over here sounds very simular with the one that @wilsonharborsales mentioned in his post. It´s been going on for around week now and I had since then 4 times listings removed from my shop and also spoken with with ebay 4 times. They checked every item and told me that they are authentic and not fakes. Today they removed again some of my lisiting which were checked from ebay employees 2 days ago and then listed again. The good thing was that after my call today with them was, that they listed the articles again ebay. But this needs to stop it destroys businesses. Could they solve the problem with the AI in the USA? Would be interesting to know.
12-30-2023 10:28 AM
@marleys_shop wrote:Hi, I´m a seller from germany, and my problem over here sounds very simular with the one that @wilsonharborsales mentioned in his post. It´s been going on for around week now and I had since then 4 times listings removed from my shop and also spoken with with ebay 4 times. They checked every item and told me that they are authentic and not fakes. Today they removed again some of my lisiting which were checked from ebay employees 2 days ago and then listed again. The good thing was that after my call today with them was, that they listed the articles again ebay. But this needs to stop it destroys businesses. Could they solve the problem with the AI in the USA? Would be interesting to know.
I can't attest to what AI or Human beings are doing. What I can attest to is the urgency of open marketplaces needing to become more aggressive towards what's listed, worded etc.
AI takes time, this is not a simple task to weed listings seeking product that should not be being sold yet the problem has escalated to the very high levels in governments around the globe. Between bad buyers, bad sellers in online marketplaces I don't think at anytime in the past 30 years have these matters become so large in magnitude nor escalating in such magnitude.
I don't even pretend to know the solutions for eBay or the entirety of commerce on the Internet. I've many ideas but as with anything nothing is simple and often correcting one thing makes for other problems. IMHO the only way the mounting issues get a reasonable resolution will require multidimensional approaches from all entities involved, points of sale, banks, governments, manufacturers and more ALL working on the same page and that's a big to order to fill. Before anything IMHO can be addressed in PROPER (keyword) ways that do not PUNISH (keyword) honest folks all the principles have to come to the table in a NON-ADVERSARIAL (keyword) fashion. That's a tall order in its own right.
02-09-2024 05:17 AM
I have been recently impacted by this as well. I buy Amazon returns and resell them. I bought these door lights with a vehicle manufacturer logo projected on the ground when you open the door. There are hundreds of listings of these on eBay with various logos available, even vehicle manufacturer logos like mine. Yet hours after I get my items listed, they get pulled for being counterfeit. These are aftermarket accessories. There isn't a genuine article to counterfeit off of, these are original products. Maybe not licensed use of a logo, but once again hundreds of these exact items are on eBay, most from China with no issues.
I bought a big lot of these, so now I'm worried I'll be out the money for them if I'm not even allowed to sell them, but all the sellers from China are able to.
02-09-2024 05:38 AM
@robbie31415 wrote:@stuff4divas Sorry when I replied your response was the last one, should have refreshed screen.
I do get your point, and they could be removed by the same manner (overzealous bots), but this is mainly assumption.
Doubt eBay would ever reveal the truth behind their decision making.
I believe that the truth behind ebay thinking is rather simple.
They will do whatever they think will make their bottom line larger. No considerations for fairness given
02-09-2024 05:47 AM
The giant corporations of the world are trying to get to where they control every item that they manufacture from cradle to grave, they want to tell you, after you pay for it what you can do with it, who can repair it, how long you can use it , and never allow it to be resold, that is just for the items without a processor, any item with a processor will be moved to a monthly subscription model if something is not done to stop this nonsense.
02-09-2024 06:17 AM
@mcdougle4248 wrote:
You may find this YouTuber's video helpful https://www.youtube.com/watch?v=QH1MAiAzIXI&t=2486s He talks about the brand stated in the title matching the brand stated in Item Specifics early on in the video.
I am quoting this simply because it appears nobody else noticed, I however find this little detail of particular importance as it could easily be something so simple that is triggering the bot.
02-09-2024 07:45 AM
@bashort wrote:The giant corporations of the world are trying to get to where they control every item that they manufacture from cradle to grave, they want to tell you, after you pay for it what you can do with it, who can repair it, how long you can use it , and never allow it to be resold, that is just for the items without a processor, any item with a processor will be moved to a monthly subscription model if something is not done to stop this nonsense.
Depends on perspectives really.
Counterfeiting is a big issue, a 200 Billion Dollar per year issue and escalating. No it's not just China's production, some of the well known, Russia, Mexico, Germany, Asian Ring and sellers of the stuff are all over the globe even here in the USA. Allot of that 200 Billions dollars is not some fella(s) getting by per se, its organized crime and not used to by Pineapples, many other places, furthering drug trafficking, purchase of weapons and not I'm talking some handguns, military grade weapons and more. It's not just about manufacturers or retailers being hurt but that's a big part of it to. The money from counterfeiting gets laundered into "Clean money" and that also impacts folks, even you and me. Now the scale of it which is growing makes say the old "Mafia" look like childs play. Imagine you having a manufacturing business that supplies high-end stores with high end goods. Now imagine me able to go in and take money right out of you're bank account, millions of dollars and others do same. That is basically what goes on at the end of the string. 200 Billion Dollars annually and growing that is more than many nations entire Gross Domestic Product.
Manufacturers and retailers and distributorships have differing issues. They dont care if mom & pop buy Widget X and care resell it. They do care about resellers who USE them (keyword USE as in "Being Used") for personal gain and so would you if you worked or owned the manufacturer, retailer or distributorship. I like to use the Playstation scenario or new hot toys whereby resellers snarf the stuff up in retail when products are introduced then gouge consumers who cannot get said items at MSRP in retail stores. Those consumers get very upset at the retailers, they get gouged by resellers who are not even authorized to sell the items and they do so for personal profit. Now if Walmart, Target, BestBuy lets say engaged in that you'd see lawsuits flying all over the place from Attorney Generals. There is much more to these scenarios but for resellers to say, "Oh its corporate greed" when in fact they are the ones taking advantage of consumers. It happens across a very wide range of products whereby consumers are denied/gouged whereby resellers profit it upon it, thats not corporate greed, its reseller greed. Folks who do retail arbitrage of current products are literally killing what they care do to make a living, it comes full circle.
There are very valid points on both sides of the reseller / supply chain discussion and MANY a manufacturer has no issue at all working with resellers but the resellers don't engage it nor do they find the margins acceptable. But if they happen to be gouged or consumers take advantage of them? Well... That's a different story.
Regulatory actions against open marketplace and marketplace sellers online is not the doing of the marketplaces or the buyers, its all on the sellers. But you really have to look at the problems from every angle not just that of "I'm a reseller" because if you in the position of any of those other entities you're viewpoint is going to be the same as theirs and they are valid viewpoints. You're not buying as a consumer, you're buying to resell for profit, a competitor.
Now all that said, I am against the legislation that's being proposed for several reasons which include singling out online resellers versus brick and mortar as well. Why should eBay be damaged as a company due to the actions of resellers? If I've a brick and mortar game store and use Gamestop or Walmart as my supply when things are on sale or not I'm engaging in a predatory business conduct. Those laws just need be to applied online... The first time an online reseller get's hit with paying Gamestop's $22,000+ legal bill as a result of using them for sourcing, their arbitrage will end quickly.
But arbitrage is not against the law, predatory conducts are. We'd a chain of game stores where I live some years back. They had ten or so locations, one in each of three large malls in fact. They'd hit Walmart over the holidays snarfing up games on sale putting them in their retail stores. One customer found out, contacted Walmart, Walmart had it on camera's and filed with the NY State Attorney General. I dont know the outcomes except for the fact all their stores were closed by the State AG.
It's one of my theories as to why Adyen is now eBay's aggregate card processor. That the company foresee's at some point this all comes to a head and since Adyen also vends merchant accounts that brings arbitrage closer into play. Manufacturer ask's for sourcing of those Playstation Six's and seller supplies a Best Buy receipt... Best Buy can end that merchant account and thus the seller via a predatory conduct filing in a court. Maybe I'm in left field but it'd make some sense and ultimately shields eBay from any liability. People care blame eBay for everything when in fact its sellers or buyers, not eBay. eBay provides a mechanism of transacting and wants every transaction to be perfect. It's sellers and buyers who cause problems.
02-09-2024 08:47 AM
@retro_entertainment_collectibles wrote:
@bashort wrote:The giant corporations of the world are trying to get to where they control every item that they manufacture from cradle to grave, they want to tell you, after you pay for it what you can do with it, who can repair it, how long you can use it , and never allow it to be resold, that is just for the items without a processor, any item with a processor will be moved to a monthly subscription model if something is not done to stop this nonsense.
Depends on perspectives really.
Counterfeiting is a big issue, a 200 Billion Dollar per year issue and escalating. No it's not just China's production, some of the well known, Russia, Mexico, Germany, Asian Ring and sellers of the stuff are all over the globe even here in the USA. Allot of that 200 Billions dollars is not some fella(s) getting by per se, its organized crime and not used to by Pineapples, many other places, furthering drug trafficking, purchase of weapons and not I'm talking some handguns, military grade weapons and more. It's not just about manufacturers or retailers being hurt but that's a big part of it to. The money from counterfeiting gets laundered into "Clean money" and that also impacts folks, even you and me. Now the scale of it which is growing makes say the old "Mafia" look like childs play. Imagine you having a manufacturing business that supplies high-end stores with high end goods. Now imagine me able to go in and take money right out of you're bank account, millions of dollars and others do same. That is basically what goes on at the end of the string. 200 Billion Dollars annually and growing that is more than many nations entire Gross Domestic Product.
Manufacturers and retailers and distributorships have differing issues. They dont care if mom & pop buy Widget X and care resell it. They do care about resellers who USE them (keyword USE as in "Being Used") for personal gain and so would you if you worked or owned the manufacturer, retailer or distributorship. I like to use the Playstation scenario or new hot toys whereby resellers snarf the stuff up in retail when products are introduced then gouge consumers who cannot get said items at MSRP in retail stores. Those consumers get very upset at the retailers, they get gouged by resellers who are not even authorized to sell the items and they do so for personal profit. Now if Walmart, Target, BestBuy lets say engaged in that you'd see lawsuits flying all over the place from Attorney Generals. There is much more to these scenarios but for resellers to say, "Oh its corporate greed" when in fact they are the ones taking advantage of consumers. It happens across a very wide range of products whereby consumers are denied/gouged whereby resellers profit it upon it, thats not corporate greed, its reseller greed. Folks who do retail arbitrage of current products are literally killing what they care do to make a living, it comes full circle.
There are very valid points on both sides of the reseller / supply chain discussion and MANY a manufacturer has no issue at all working with resellers but the resellers don't engage it nor do they find the margins acceptable. But if they happen to be gouged or consumers take advantage of them? Well... That's a different story.
Regulatory actions against open marketplace and marketplace sellers online is not the doing of the marketplaces or the buyers, its all on the sellers. But you really have to look at the problems from every angle not just that of "I'm a reseller" because if you in the position of any of those other entities you're viewpoint is going to be the same as theirs and they are valid viewpoints. You're not buying as a consumer, you're buying to resell for profit, a competitor.
Now all that said, I am against the legislation that's being proposed for several reasons which include singling out online resellers versus brick and mortar as well. Why should eBay be damaged as a company due to the actions of resellers? If I've a brick and mortar game store and use Gamestop or Walmart as my supply when things are on sale or not I'm engaging in a predatory business conduct. Those laws just need be to applied online... The first time an online reseller get's hit with paying Gamestop's $22,000+ legal bill as a result of using them for sourcing, their arbitrage will end quickly.
But arbitrage is not against the law, predatory conducts are. We'd a chain of game stores where I live some years back. They had ten or so locations, one in each of three large malls in fact. They'd hit Walmart over the holidays snarfing up games on sale putting them in their retail stores. One customer found out, contacted Walmart, Walmart had it on camera's and filed with the NY State Attorney General. I dont know the outcomes except for the fact all their stores were closed by the State AG.
It's one of my theories as to why Adyen is now eBay's aggregate card processor. That the company foresee's at some point this all comes to a head and since Adyen also vends merchant accounts that brings arbitrage closer into play. Manufacturer ask's for sourcing of those Playstation Six's and seller supplies a Best Buy receipt... Best Buy can end that merchant account and thus the seller via a predatory conduct filing in a court. Maybe I'm in left field but it'd make some sense and ultimately shields eBay from any liability. People care blame eBay for everything when in fact its sellers or buyers, not eBay. eBay provides a mechanism of transacting and wants every transaction to be perfect. It's sellers and buyers who cause problems.
Counterfeiting is a big issue and it will be addressed like many other big issues, by attacking the innocent, instead of intercepting the counterfeit items when they enter the country just accuse anyone who ever resells a item that has ever been counterfeited of being a criminal
02-09-2024 09:51 AM
@the-hook-and-the-loop wrote:Try inserting "™ " or "®" after the brand's name in your listings.
It is my understanding that is more of a VERO thing, although it certainly wouldn't hurt.