Suspension for not uploading tracking?

[1stmobileuk]

I'm not a regular on forums, it's not something I generally have the time to get involved with, but I was intrigued to read an article on another forum about eBay suspension. I'm no allowed to post a link to the article on here (as far as I'm aware) but it's on a forum called WebRetailer and is entitled "eBay Account Suspended? Why It Happens and What You Should Do

This is from a guy in the US who is selling help to get people reinstated after a suspension. He is adamant that not uploading tracking details can lead to eBay suspension, but he has been challened by a couple of people who say it's not the case and have challenged him to prove it, which he is unable or unwilling to do. 

But I'm curious to know if this is true, as in most cases I don't upload tracking details. So can you be suspended for not uploading tracking? I mean in general, not as part of a claim. I've never heard of it and can find no reference to it anywhere. 

[pjcdn2005]

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@fab_finds4u wrote:

You may disagree with me but I didn't pull that out of thin air.  It came straight from the link I posted.  Go read it, ALL OF it.  It doesn't just pertain to seller requirements for Power Sellers.   Scroll to the  area showing the  gray background.   

PLEASE READ

Tracking uploaded on time and validated
Transactions where you upload tracking details within your stated handling time, and the carrier scanned the shipping label either before or after your handling time.

Note, that directly below that  it says REQUIREMENTS- All Sellers 5%  eBay Top Rated Sellers 95%.  The lookback period is 3 months.  

eBay tells you right there ALL SELLERS are required to have tracking uploaded on time and validated for 5% of their sales.  

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I see what you are saying but as I explain in my post before this one, it sounds as if the wording is wrong. Plus, if you scroll down from there they do say that you can be made below standard if you fall below the defect rate and cases closed without a resolution rate. Other standards on the page do not lead to  a below standard rating.

[buyselljack2016]

Sure looks like it says I can maintain TRS with up to (maximum) 95% of transactions where tracking wasn't uploaded on time and/or validated.  🙂

[1stmobileuk]

That's how I read it too. But I definitely saw something easrlier in the year where it said that tracking wasn't complusory. 

[pjcdn2005]

I'm glad that you read it the same way! I wasn't sure if my mind was totally confused or if it was ebay that was confused.

[buyselljack2016]

Just another case of what eBay says/writes  vs. what eBay means

It says it very clearly in that chart.   max of 95% without

[dtexley3]

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@pjcdn2005 wrote:

@missjen831

Plus, isn't the way that it is worded (see below) make it sound as if all sellers can have a max of 5% of transactions that are not uploaded on time and validated and trs can have a max of 95% percentage of transactions where tracking is not uploaded on time and/or validated? 

I think that it is supposed to read that trs can have a maximum of 5% of transactions that don't have tracking uploaded and validated and that 95% of their transactions must be uploaded on time and validated.  The all sellers portion shouldn't be in there at all.  Does that sound right?

https://www.ebay.com/help/selling/seller-levels-performance-standards/seller-levels-performance-stan...

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brian@ebay  The above statement is the exact opposite of the intent.   The percentages are the minimum allowed to maintain status, not the maximum.  Or the percentages are backwards.

[pjcdn2005]

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@dtexley3 wrote:

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@pjcdn2005 wrote:

@missjen831

Plus, isn't the way that it is worded (see below) make it sound as if all sellers can have a max of 5% of transactions that are not uploaded on time and validated and trs can have a max of 95% percentage of transactions where tracking is not uploaded on time and/or validated? 

I think that it is supposed to read that trs can have a maximum of 5% of transactions that don't have tracking uploaded and validated and that 95% of their transactions must be uploaded on time and validated.  The all sellers portion shouldn't be in there at all.  Does that sound right?

https://www.ebay.com/help/selling/seller-levels-performance-standards/seller-levels-performance-stan...

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brian@ebay  The above statement is the exact opposite of the intent.   The percentages are the minimum allowed to maintain status, not the maximum.  Or the percentages are backwards.

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And, it shouldn't mention 'all sellers' at all.

[helloandgoodmorning]

Maximum percentage of transactions where tracking wasn't uploaded on time and/or validated.

The percentages are reversed. MAXIMUM where tracking WASN'T uploaded or validated for TRS is 5%.

If they change maximum to minimum they also have to change wasn't to was.

[1stmobileuk]

Typical eBay, they never make anything straightforward.

So is it saying that (as a TRS) you're allowed a maximum of 95% of your sales that don't need to have tracking uploaded on time - because that's what it says, or does it mean 5%?

And does this mean it's compulsory to upload tracking for everything, or is it just a percentage of the tracking that you do upload?

I'm pretty sure there was a limit of over £20 in the UK (anything under £20 didn't count towards these figures), though it's not "live" in the UK yet.

We could do with clarification on this from eBay.

[nobody*s_perfect]

That still wouldn't be right.  Tracking "uploaded within handling time and validated" is used ONLY for assessing TRS status.  It isn't relevant to seller performance in any other way.  

That whole box needs to go; it could/should be replaced by a single sentence. Or they could just get rid of that TRS requirement altogether. It predates the more elaborate shipping time evaluation which is based on timely scans.

[lacemaker3]

@1stmobileuk,

You are quoting a guy who is selling black-market eBay accounts to people who can't qualify to get their own, usually because they have been banned for not following policy, or because their seller performance was too low. He's basically a scammer who is enabling other scammers to get back on eBay so they can scam more buyers.

He has no incentive to tell the truth about this, and you already know that he is not trustworthy because of what he does. I wouldn't believe anything he says.

[1stmobileuk]

See, I've just found the Seller Update post on this which reads as follows:

SourceURL: https://sellercentre.ebay.co.uk/business/news/autumn2018/aftersales-improvements Improvements to our after-sales processes

• After 26 September 2018, you'll be required to upload tracking information onto the site within the estimated delivery date, in order for eBay to protect you against Item not received claims.

That doesn't say anything about it being compulsory, or affecting metrics, it only says it's in order to protect you against INR claims. I know you're not gonig to be covered if somebody files a claim as they won't accept tracking at that point if you haven't already uploaded it, but I'm still not sure if it's compulsory or not. That doesn't suggest that it is. 

Note: The September date in the UK has now been postponed until February 2019.

[1stmobileuk]

Oh yes I'm aware of that. That's obviously why he's refusing to give a straight answer to anybody who asks a question.

His website's a bit iffy too, looks like it took all of an hour to put together.

[1stmobileuk]

Just to clarify that, I should have read a little more first but here's the full information:

"Upload tracking to prevent “Item not received” claims
We want to make selling and buying on eBay as fair as possible, so we’re updating our tracking policy. Starting 26 September 2018, you’ll be required to upload tracking before the estimated delivery date has passed. This is so that eBay can protect you if a buyer claims they haven’t received the item.

Sending the tracking number to the buyer via email or uploading it after the estimated delivery date has passed won’t protect you from a claim. We always recommend you upload tracking information as soon as you have posted the item.

Without tracking information, eBay can’t protect you because we won’t be able to confirm that your item has been delivered. Tracking also benefits buyers by enabling them to track the status of their deliveries.

For more information about uploading tracking details to the site, please see our help page on tracking items you’ve sold. If an “Item not received” claim is opened before this tracking information is uploaded, eBay won’t be able to protect you against any losses."

Nothing there about it being compulsory to upload tracking.

[nobody*s_perfect]

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@1stmobileuk wrote:

See, I've just found the Seller Update post on this which reads as follows:

SourceURL: https://sellercentre.ebay.co.uk/business/news/autumn2018/aftersales-improvements Improvements to our after-sales processes

• After 26 September 2018, you'll be required to upload tracking information onto the site within the estimated delivery date, in order for eBay to protect you against Item not received claims.

That doesn't say anything about it being compulsory, or affecting metrics, it only says it's in order to protect you against INR claims....

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The only thing new in that policy relates to the timing of when you upload the tracking: Previously, sellers could upload the tracking number into the claim in response to it after the buyer filed the claim. The new policy says that the tracking number must be uploaded sooner: before the estimated delivery date, so you can't wait and upload it after the buyer files their INR claim.