eBay

1stmobileuk · ‎09-16-2018

I'm not a regular on forums, it's not something I generally have the time to get involved with, but I was intrigued to read an article on another forum about eBay suspension. I'm no allowed to post a link to the article on here (as far as I'm aware) but it's on a forum called WebRetailer and is entitled "eBay Account Suspended? Why It Happens and What You Should Do

This is from a guy in the US who is selling help to get people reinstated after a suspension. He is adamant that not uploading tracking details can lead to eBay suspension, but he has been challened by a couple of people who say it's not the case and have challenged him to prove it, which he is unable or unwilling to do.

But I'm curious to know if this is true, as in most cases I don't upload tracking details. So can you be suspended for not uploading tracking? I mean in general, not as part of a claim. I've never heard of it and can find no reference to it anywhere.

rixstuff · ‎09-18-2018

I grew up with Ebay so I have been here a long time. I have run into many "super powerful" ebayers who claim to have the authority to have me "thrown off Ebay" for whatever reason is irking them today. I think this claim of being the complete opposite - the "super powerful" Ebayer who can REINSTATE FOLKS (for a fee of course) - is equally nonsense...as anyone dum enough to fork over money to him will soon find when he cant reinstate them.

rixstuff · ‎09-18-2018

Oh and this guy may be a total scammer but his potential clients arent exactly being honest and straightforward about what got them bounced from Ebay - and it ISNT for not uploading the tracking.

plumbingspecials · ‎09-18-2018

Without tracking, there's no way to prove your REALLY shipped something. Tracking allows ebay to calculate your metrics. So, to ebay it looks like you did not ship any of your orders, which dropped you so far below average that they do not even want you selling here. If you do not use tracking, at least mark your items as shipped.
You should probably read the terms BEFORE selling on ANY platform.

1stmobileuk · ‎09-18-2018

Yes, I totally agree. I've been on eBay for a long time too, so I know the script. That's why I found this guy's claim to be rather odd, yet he was so adamant. I thought all along that he's either setting up and selling ebay accounts, or he knows somebody on the inside who has the ability to access user accounts.

Or more likely, it's just a scam. On his website, CRseller.com, he claims he a get you access to eBay Daily Deals for a cool $6000. Notably he keeps a $200 deposit if he fails, as he does with all his products. Quite possibly every product could be a fake and he simply gets back to his "clients" with a "Sorry we couldn't help you this time, here's your fee back minus the deposit you agreed", effectively money for nothing.

And CRSeller - Certified Refurbished Seller - what exactly does that mean?

1stmobileuk · ‎09-18-2018

I'm not sure if you mean us or if you're just making a general statement. It's not a case of not having tracking, we just don't upload it.

For the record, we don't have a problem, the account is TRS with 8,000 100% f/b and the only 'bad' metric we have is 0.55% for late delivery. It's only because we don't upload tracking as a rule that I wanted to clarify whether it's a suspendable 'offence' or not. I'm aware of the potential pitfalls re. INR claims and the effect on metrics etc.

brian@ebay · ‎09-18-2018

@dtexley3 wrote:

@pjcdn2005 wrote:

@missjen831

Plus, isn't the way that it is worded (see below) make it sound as if all sellers can have a max of 5% of transactions that are not uploaded on time and validated and trs can have a max of 95% percentage of transactions where tracking is not uploaded on time and/or validated?

I think that it is supposed to read that trs can have a maximum of 5% of transactions that don't have tracking uploaded and validated and that 95% of their transactions must be uploaded on time and validated. The all sellers portion shouldn't be in there at all. Does that sound right?

https://www.ebay.com/help/selling/seller-levels-performance-standards/seller-levels-performance-stan...

brian@ebay The above statement is the exact opposite of the intent. The percentages are the minimum allowed to maintain status, not the maximum. Or the percentages are backwards.

Yeah, that is worded in a strange way. I'll send this over to the team for review. Thanks for letting me know!

Brian,
Community Team

audioarchive · ‎09-18-2018

I guess my account has been suspended for over a year now and I just didn't know it since I can still list and sell stuff....

Almost all of my stuff is without tracking. I have a 0% late shipment rate and a 12% tracking up loaded rate. No defects, no suspension, no penalties aside from not being able to be TRS. I am a PowerSeller, tho.

itsjustasprain · ‎09-18-2018

@1stmobileuk wrote:
Yes, I totally agree. I've been on eBay for a long time too, so I know the script. That's why I found this guy's claim to be rather odd, yet he was so adamant.

He couldnt seem to answer any question directly & he definitely couldnt post supporting facts even when someone else posted direct quotes from an Ebay CS person who contradicted him. Ask a simple question and you get word salad in return.

They finally locked the comments on that article because of all the arguing.

1stmobileuk · ‎09-18-2018

Yes that was the thing I picked up most from the article. As that guy was saying, Mike, Mark or whoever, he couldn't prove anything and wouldn't try to but kept trying to make out that people were trying to discredit him. As one of them mentioned, he was doing a good job of that himself.

rixstuff · ‎09-18-2018

@1stmobileuk wrote:
Yes, I totally agree. I've been on eBay for a long time too, so I know the script. That's why I found this guy's claim to be rather odd, yet he was so adamant. I thought all along that he's either setting up and selling ebay accounts, or he knows somebody on the inside who has the ability to access user accounts.

Or more likely, it's just a scam. On his website, CRseller.com, he claims he a get you access to eBay Daily Deals for a cool $6000. Notably he keeps a $200 deposit if he fails, as he does with all his products. Quite possibly every product could be a fake and he simply gets back to his "clients" with a "Sorry we couldn't help you this time, here's your fee back minus the deposit you agreed", effectively money for nothing.

And CRSeller - Certified Refurbished Seller - what exactly does that mean?

It probably means he has a source for factory seconds or refurbished returns and wants to use YOU to funnel them through on YOUR account. OR you may find the account isnt really "yours" if you decide not to sell his junk for him or try selling something of your own.

cherry*fizz · ‎09-18-2018

Even if they DID suspend people for not uploading tracking, they should take a look at their whole system. I do my shipping labels through Paypal and it usually adds the tracking number automatically. I have shipped every sale this way and I never manually put in the tracking, it automatically goes in. However, my tracking upload rate is only 80%, so they are not always making it over.

I guess I will have to start checking if they are requiring it to be uploaded before the estimated arrival date. I know some have said this could be to make INR cases automatic, but on the one INR case I did have, the tracking was uploaded, it showed delivered and I STILL had to put the tracking number into the case. They need to work on their system, a little bit.

1stmobileuk · ‎09-19-2018

Yes that's true. The reason we don't upload tracking is because of a scam which allows the item to be diverted to a different address, then the buyer claims non-receipt. I'm not going to post exact details how it works here for obvious reasons, but it's happened twice to us, once on eBay and once on "the river".

Honestly I don't think eBay are too bothered that much as long as they're not losing out. As we know, they don't want to upset buyers (which is understandable to a point, nobody wants buyers with a genuine issue leaving the site) so we're left to fight scammers in any way we can.