Suspended

[barn-tuning]

eBay is a crazy **bleep** place. You can be selling and doing your job for more than 10 years with everything going well, and then they roll out a new algorithm — and suddenly you’re blacklisted.

This community is also kind of useless, because all I ever hear is “contact eBay.” But we all know eBay won’t tell you anything. This place should be about sharing experiences and explaining in detail how others overcame similar problems, but instead, most replies are just “contact eBay.” So why does this community even exist?

If there’s anyone here who has actually been through this, did you get your money after 190 days?

I sold a lot of items the week before I was suspended. eBay even messaged me saying that if there were more sales and no more open disputes, my account would be reinstated — which turned out to be a lie. I shipped all the items with trackable numbers.

So are they just stealing my money? I understand holding the funds for 2 months — until all items are received and the 30-day return policy passes — but 190 days is ridiculous.

[lonebuck-books]

Will you get your money after 190 days, yes you will

The reason for this long of a hold is that is how long a customer can file a dispute through paypal or their credit card company.  eBay is trying to cover their bases so they don't get stuck with having to pay a disgruntled customer that files a claim 179 days after purchase with their credit card which will most likely go in the buyers favor as most chargebacks do.  It stinks I know but it is what it is.

As for the replies to 'contact eBay', that's because nobody here can really help you.  Yeah they can give you anecdotal experiences but those won't get your money to you or a reinstated account.  Only ebay will do that and they don't hang around here.

[simba6]

They will after the hold runs out.    Just have to wait it out.

[lakefor94]

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@bratuck-0 wrote:

I understand your point, and I do see why eBay wants to protect buyers and keep the marketplace safe.
But sellers are an equally important part of that marketplace

It is unfortunate but eBay does not value sellers as such. Buyers are the only thing that counts.

There will never be a shortage of sellers, ever.

— and we pay a significant commission on every sale not only for the platform to operate and protect buyers, but also to ensure fair treatment for honest sellers.

An honest seller will always stand by their word and provide proof when something goes wrong.
That’s why I believe there should be at least some room for human review in cases like this. Automated metrics are fast, but they don’t see the full picture — and sometimes a quick manual check could make the difference between penalizing a scammer and harming a genuine seller.

It is not even remotely doable from a cost standpoint to have humans evaluate individual seller metric defects. 

In the long run, this balance would help both sides and strengthen trust in the platform.

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@bratuck-0 

I understand your point as well.

eBay eliminates a lot of poor and unscrupulous sellers through the BBE initiative as designed. It is unforunate that good sellers get caught up in the web as well.

Shipping internationally has its pitfalls, that is why I do not partake though I do realize that a plethora of sellers do it successfully. 

[barn-tuning]

If ebay ban people because they make account it the flat where lived some with banned account then soon they will have whole world banned by location. They will be dead, not soon, but i dont think it will be long if nothing change.

also. 6 years ago they banned me because i put my facebook in describtion, because why not? My listing was suspened, they told me, i change that and after i while i got my listing back. 
NOW they ask you to put your social accounts in ebay. Like jesus. They really dont know what they are doing.

anyone who is trying contact ebay Hong Kong team it is waste of time because it is robot who answering very vauge letters in 100 different ways, but if you try for long then you will get 1:1 letter templet you alread read. So whats the point contact ebay? 
facebook team tells me to contact hong kong team via emai, and it is AI robot.

i tried to contact instagram, they did not answer. 
and there is stories on internet where final desicion is not final suddenly. 

[jonathanbrightlight]

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@barn-tuning wrote:

If ebay ban people because they make account it the flat where lived some with banned account then soon they will have whole world banned by location. They will be dead, not soon, but i dont think it will be long if nothing change.

also. 6 years ago they banned me because i put my facebook in describtion, because why not? My listing was suspened, they told me, i change that and after i while i got my listing back. 
NOW they ask you to put your social accounts in ebay. Like jesus. They really dont know what they are doing.

anyone who is trying contact ebay Hong Kong team it is waste of time because it is robot who answering very vauge letters in 100 different ways, but if you try for long then you will get 1:1 letter templet you alread read. So whats the point contact ebay? 
facebook team tells me to contact hong kong team via emai, and it is AI robot.

i tried to contact instagram, they did not answer. 
and there is stories on internet where final desicion is not final suddenly. 

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I doubt many people are getting caught in bans based on who lived in their house previously.  A very small percentage of the population is unable to follow the rules to the point where they are suspended from eBay.

eBay does not ask you to put your social network links in your description or anywhere else. In fact, it is explicitly prohibited: https://www.ebay.com/help/policies/listing-policies/links-policy?id=4248

[barn-tuning]

 they allow you to link your social account in ebay account.  

yes there are many people who are banned. Actually too many if you seek information .

At the moment it is not you but if they invent new metrics not in your favor, you can be next. 

[jonathanbrightlight]

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@barn-tuning wrote:

 they allow you to link your social account in ebay account.  

yes there are many people who are banned. Actually too many if you seek information .

At the moment it is not you but if they invent new metrics not in your favor, you can be next. 

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That enables you to post your items to social media.

It does not display your social media information on eBay.

Very different.

[tobaccocardyahoo]

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@barn-tuning wrote:

Did you ever got stupid customer? Who just opened disput and you see he just want to get stuff for free? If you sell many years, you know they are on ebay a lot. And sometimes you got them once in half a year. But sometimes you can get them 3 in one month, and this is also for me something new. I am not perfect seller, but i always work out with my customers, give discounts or refunds if it my fault. Pay for return labels and contact with customer right away.

We all run the risks of a stupid or dishonest customer. You got more than other sellers. Ebay assumes you were a contributor to the situation.

algorithm is stupid because they accused me as droppshipper 2 years ago. And i am not. So is algorim is good? And works well? NO, there is no common sense in it. 

The algorithm is likely to be different than it was two years ago, and enforcement methods have been likely to have changed.

i was top seller all previews months. My feedbacks is good- why there is feedbacks and this top seller if this is bull**bleep**? 

You can be top rated and banned due to BBE issues. BBE affecting international sellers is less tolerant than Seller Level which affects ALL sellers

Some of us are immediately suspicious  of sellers who "work with" their customers. Most sellers do not need to "work with" their customers. They list accurately, ship promptly, the orders arrive on time and in the condition described. There is no need to "work with" a customer. If the order is late, or damaged, or the listing is inaccurate, they accept a return and refund in full. No attempts to "work with". No compromises.

Ebay is more suspicious than we are.

[tobaccocardyahoo]

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@bratuck-0 wrote:

I understand your point, and I do see why eBay wants to protect buyers and keep the marketplace safe.
But sellers are an equally important part of that marketplace

---

In the aggregate, sellers are important to Ebay, but few individual sellers are important to Ebay.

Every buyer is important to Ebay because not every item listed by every seller is going to sell. Some items will sell under 1% of the number of that item listed. Every buyer who leaves because of a bad experience with an international seller is 10s, 100s or thousands of items which may not sell.

The sellers who lose their ability to sell on Ebay are also likely to lose their ability to sell on the other major US internet marketplaces. Ebay may have fewer sellers and revenue streams than its competition but it is not a pygmy, and it still has to live with the legacy of the Pierre days when it attempted to emulate a marche ouvert, in spite of US law.

[glorybells]

Several points:

First, I’m always surprised when sellers have difficulty selling here.  I’m a first class screw-up; I could mess up a free lunch.  But, this isn’t rocket science.  I always feel like, if I can do this, anyone can.  I’ve sold on other sites, and some of them do make you jump through hoops and make the whole thing difficult (looking at you, Amazon).  But not eBay.

2) I can see, OP, based on what @jonathanbrightlight explained to you, that this might not be the only eBay policy you’re misunderstanding.  This was a bit of an explanation of the total problem. That is, that you may be misunderstanding multiple eBay policies.

3) It’s definitely a fact that eBay holds overseas sellers to higher standards than US sellers (probably because it’s easer for them to do something to us!).  It doesn’t take much to get an overseas seller banned.

4) eBay isn’t perfect, but they do get most things very right.  Case in point; when a transaction is cancelled, they differentiate between things that are or are not a sellers fault.  Buyer requested, problem with shipping address, etc. doesn’t count against the seller.  I also drive for Uber, and ANY cancellation initiated by the seller counts against us, even when it’s for a safety reason (too many people (you’d be surprised how many adults think they can just hold their child on their lap!), young child with no car seat, unsafe pickup).  Just like eBay favors buyers over sellers, rideshare companies favor riders over drivers).  We may not always totally understand eBay’s reasoning . . .  and they’re not going to explain it to us, because some pendejo out there would figure out a way to circumvent it.

[barn-tuning]

where is ebay community for international sellers? 

[jonathanbrightlight]

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@barn-tuning wrote:

where is ebay community for international sellers? 

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There is no one eBay Community forum for all international sellers. Most come here, but there are communities for most or all of the countries that have eBay sites dedicated to that country (so the UK, Germany, Australia, etc).  Is there one in particular you'd like to find?

[barn-tuning]

A lot of international sellers contact me about this and told me that they are in exact same situation.

It is not our fault but ebay made changes and not in favor for international sellers. They just want to kick out small shops, and if you are international seller than you are not welcomed in this site.

It is terrible that here are people who are defend ebay, that this company mostly do right. I disagree on a lot of things what happening on this platform. Customer easily can scam sellers, they don't need to provide any prove that item is not as in description, and get fully refunded. Buyer can open case not received only if they want to ask where item is, and if case is close and item received next day, than still this is bad for seller. Delivery time calculation is totally messed up, how the **bleep** you can control post office work and custom hold time? There should be option for seller to put estimate delivery time manually to each country.  Platform itself is total mess, i worked here long time and just accepted it but never thought it is fine or even good.

Other users here talking that new accounts are banned right away, only because they sold something up to 100 dollars or too fast or too expensive - where in the world it is normal?

This platform is for selling, ban people for that is outrages
Also banned because your profile is made in ip address where lived someone who was banned also is not normal. 


bye ebay. ( and i dont believe in market average number, they dont have to prove anyone who situation really is and made up those numbers like they want )

[gloryglorygifts]

Just mho, but someone that has been permanently suspended from selling can no longer post comments in the board. No selling profile = no community profile.

You will eventually get your money. Good luck to you.

[inhawaii]

 You can be selling and doing your job for more than 10 years with everything going well, and then they roll out a new algorithm — and suddenly you’re blacklisted.

I was born at night ... but not last night.