Best regards,
Please, report 
velvet@ebay First let me say you have been more then helpful and responsive and involved on this thread then we would have expected from a direct eBay employee AND let me emphasize that the frustration expressed here by many of us Sellers is NOT and I repeat NOT directed at you. You (or any other eBay Team Member) are the "go between" us and the various departments involved inside eBay. We know it is a good size corporation, we know it has its own procedures and policies to follow as it relates to the interaction between departments ... call that company politics if you will. We know that statements that will be published publicly have to be crafted in a specific manner and probably have to go through a couple levels of approval before given to the eBay Team to share with Sellers. So Seller responses here are really meant for those who prepared the statements and NOT those who deliver them ... in this case that would be you. So we are not shooting the messenger, to quote an old phrase. So thank you again for what you have done thus far.
If one were to read through all of the posts here along with posts from other "drop in sales" threads it would become quite apparent that there truly is a problem ... and to be honest it would go a long way with Sellers if someone would simply come out and admit to that fact.
Regards,
Mr. L
@zamo-zuan wrote:
@mr_lincoln wrote:velvet@ebay First let me say you have been more then helpful and responsive and involved on this thread then we would have expected from a direct eBay employee AND let me emphasize that the frustration expressed here by many of us Sellers is NOT and I repeat NOT directed at you. You (or any other eBay Team Member) are the "go between" us and the various departments involved inside eBay. We know it is a good size corporation, we know it has its own procedures and policies to follow as it relates to the interaction between departments ... call that company politics if you will. We know that statements that will be published publicly have to be crafted in a specific manner and probably have to go through a couple levels of approval before given to the eBay Team to share with Sellers. So Seller responses here are really meant for those who prepared the statements and NOT those who deliver them ... in this case that would be you. So we are not shooting the messenger, to quote an old phrase. So thank you again for what you have done thus far.
If one were to read through all of the posts here along with posts from other "drop in sales" threads it would become quite apparent that there truly is a problem ... and to be honest it would go a long way with Sellers if someone would simply come out and admit to that fact.
Regards,
Mr. L
I agree with the sentiment. I'm not upset with velvet directly. It's just frustrating that we can't get a response, period. Unfortunately, that leaves the messenger to deal with a frustrating situation.
This is similar to past issues with eBay representatives on here. Often times, such as this, a response from the appropriate team is treated as PR and not really addressing the problems brought up.
It puts us in a situation where all we could hope for is one of the eBay reps will go up to bat for us. To communicate on our behalf that these responses are frankly rubbish and dismissive.
I will quote someone during a discussion we've had about this subject in the past:
"They may just be feeding them a line to pass on to us, that's not necessarily their fault and they may not even be aware enough to have known it, but now that it has been exposed the buck has to stop somewhere. If they don't like it being them, then they need to push it back to whoever is peddling this information and get some real answers."
That's the honest truth of how sellers feel. We know it's not the messenger. But we're in a situation where we need answers, and if the appropriate team isn't doing their job and taking these concerns seriously, I would hope that this would actually be addressed rather than just accepted. From search teams to the tech teams, glitch after glitch adding up, we've been told for years that there's "not a problem" when given clear evidence that there is indeed a problem. Can someone please go to bat for us?
@zamo-zuan ... I am hoping the new Monthly Chat (with representatives from various departments) will wind up being more effective then what grew to be an ineffective Weekly Chat. I have absolutely no doubt that all the people involved with the programming at eBay come here and read these boards to see what Sellers are saying ... I would hazard a guess that some of them are probably saying, "you know, they are right" or "yep, they hit the nail on the head" ... but their hands are tied to actually be able to come out here and state that.
