05-03-2021 09:14 PM
I just noticed that eBay has begun displaying the items in my eBay store with the "Sponsored" notice, items that I have promoted. Are they actually going to charge me extra for a sale if someone clicks on the item link WITHIN my store?
Why the heck would I ever want to pay extra for eBay to rearrange the order of the items within my own store (something I'm already paying for) and then charge me extra when someone clicks an item in that store that I'm paying for, even though I am not competing with any other businesses inside my own eBay store??
Solved! Go to Best Answer
05-10-2021 05:05 PM
Hi @gear-house I wanted to circle back with some updated information. Our team has resolved the issue and you should no longer be seeing any promoted listings in your store. We are currently working to understand if there were any fees incurred as a result of this issue and will make any corrections as needed.
We appreciate you bringing this to our attention, and we will circle back again when and if we have any additional information or insights to share on this topic. Thanks!
05-03-2021 09:18 PM - edited 05-03-2021 09:19 PM
I just looked at the first page of your store. I see no sponsored listings. I also don't see any on the first page of my store.
05-03-2021 09:22 PM
I too went to your store - I think it is telling "you" as the Seller which listings you have sponsored. When I open your store, none of the listings show "sponsored"
05-03-2021 09:26 PM
At the moment, all my listings are "sponsored", so if that's true, when I look at my store page I should see "sponsored" for every listing....I'm not seeing it for any listings.
it's a puzzler.
05-03-2021 09:31 PM
I think there was a previous thread about this....I'll see if I can find it.
05-03-2021 09:36 PM
you might want to read this and run a test...
https://community.ebay.com/t5/Selling/Sponsored-Listings-within-Stores/m-p/31817548
05-03-2021 09:41 PM
I just went to you store and saw sponsored listings on top. I don't think there is anything you can do about it.
05-03-2021 09:47 PM
Thanks 🙂
05-03-2021 09:49 PM
chapabargain,
Are you seeing sponsored listings as shown in the OPs screenshot? Or are you seeing something called "featured Items" above his regular listings? Just trying to be sure I understand what you are seeing...
05-03-2021 09:49 PM
PS- I noticed that they only appear when I set the default sort setting in my store to "Best Match". Any other setting and they disappear.
05-03-2021 09:50 PM
gear-house,
Are you still seeing them? I'm leaning towards glitch, but as the other thread suggests, it could also be a test of some sort....
05-06-2021 12:24 PM
Thanks so much @gear-house for starting this thread. I'm Lauren and work on the eBay Ads team. After digging in further to your question, we’ve identified an intermittent bug that is most likely causing this issue. Our team is looking into it now, and we will circle back on this thread with additional information once we know more.
05-10-2021 05:05 PM
Hi @gear-house I wanted to circle back with some updated information. Our team has resolved the issue and you should no longer be seeing any promoted listings in your store. We are currently working to understand if there were any fees incurred as a result of this issue and will make any corrections as needed.
We appreciate you bringing this to our attention, and we will circle back again when and if we have any additional information or insights to share on this topic. Thanks!
05-10-2021 05:31 PM
FYI- @mcdougle4248 @valueaddedresource @bigdeals.etc @go-bad-chicken @eburtonlab
As a continuation of our discussion from a couple weeks ago-
https://community.ebay.com/t5/Selling/Sponsored-Listings-within-Stores/td-p/31817548
Per the above post, eBay says they'll be reviewing any credits due from this glitch. Thanks lauren@adsteam.
05-10-2021 05:37 PM
Thanks for the tag @coffeebean832 and thanks to lauren@adsteam for the update!