Someone is requesting a return on an item not eligible for returns - What can I do?

[killerofworlds]

I sold a brand new pair of jeans and on my listing it was clearly marked that "Seller does not accept returns". There were detailed pictures of the jeans listing the size, type of fit and measurements.

Someone purchased the jeans, I shipped them out right away, as soon as they showed up they initiated a return saying that "they do not fit" in their return message.

This person never messaged me privately and asked any questions about the jeans, they just purchased them and then decided they wanted to return them.

I do not want to provide a refund, because they were being sold as-is and I don't see how it's my fault that the person did not take the pictures, sizing and measurements into consideration when buying them.

I've been in the same situation where I purchased jeans from a seller who was not accepting a return, which ended up not fitting me, and I was not able to return mine or get a refund in the same situation so I don't see how I owe this person a refund?

If I decline a refund saying that they were being sold as-is and I do not accept returns, what are the chances that ebay will side with them and allow a return? If I decline a return, is there a chance that I will lose both my money AND the pair of jeans? Becauase even if I do end up having to refund them, I most certainly 100% want my jeans back in new condition, unwashed and with tags attached..

What can I do here?

[josephb555]

You are in the right. As long as you sent out the size that was ordered eBay will side with you since it wasn't your mistake, it was the buyer's mistake.

You should suggest that the buyer resell the jeans on eBay.

[spreadlovelikefire]

I sell clothing as well but I do free returns.  Looking at your listing, if you accept the return you will be out nothing.  The buyer paid original shipping and they will pay return shipping as well.  And then you can resell them.  You don't have to accept the return of course but it will leave you open to a negative feedback and/or a chargeback.  It's really your call.  

[ebooksdiva]

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@stainlessenginecovers wrote:

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@ebooksdiva wrote:

No returns does'nt mean no refunds with Money Back Guarantee. If your buyer opens a return for "they do not fit" they pay for the (remorse) return shipping when you receive the jeans back you can refund and relist them. 

If you refuse the refund the buyer can have eBay step in force a 100% (purchase price plus shipping) refund and give you a defect for not resolving the issue yourself.

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@ebooksdiva 

That is NOT accurate. Although eBay has a 30 Day MBG; that is 'if you received an item different than what you purchased yada yada'. 

If a Seller has No Returns; they can 'deny' a 'remorse' return- which is a 'does not fit' return and case will be closed in Sellers Favor.

True, customer can try to go to their payment source for a backcharge- which isn't always successful either, but as far as 30 Day MBG- it's NOT for every type of return if a seller has 'no returns'. 

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Ok thanks I stand corrected. 

[wastingtime101]

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@killerofworlds wrote:

they initiated a return saying that "they do not fit" in their return message.

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Hey @killerofworlds - there is a difference between using the reason code 'doesn't fit' and using the reason code 'not as described' and typing 'they do not fit' in the comments section. Can you clarify which applies here? If you're unsure, check this page and see what it says in the 'Details' column next to 'Reason'. https://www.ebay.com/sh/ord/return

[killerofworlds]

They put "doesn't fit as the reason and "Did not like" as the message. Is that what you mean?

[chapeau-noir]

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@killerofworlds wrote:

I sold a brand new pair of jeans and on my listing it was clearly marked that "Seller does not accept returns". There were detailed pictures of the jeans listing the size, type of fit and measurements.

Someone purchased the jeans, I shipped them out right away, as soon as they showed up they initiated a return saying that "they do not fit" in their return message.

This person never messaged me privately and asked any questions about the jeans, they just purchased them and then decided they wanted to return them.

I do not want to provide a refund, because they were being sold as-is and I don't see how it's my fault that the person did not take the pictures, sizing and measurements into consideration when buying them.

I've been in the same situation where I purchased jeans from a seller who was not accepting a return, which ended up not fitting me, and I was not able to return mine or get a refund in the same situation so I don't see how I owe this person a refund?

If I decline a refund saying that they were being sold as-is and I do not accept returns, what are the chances that ebay will side with them and allow a return? If I decline a return, is there a chance that I will lose both my money AND the pair of jeans? Becauase even if I do end up having to refund them, I most certainly 100% want my jeans back in new condition, unwashed and with tags attached..

What can I do here?

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I would just make the exception and take the return - don't turn this into something bigger than it is, which is a simple, straightforward return for fit - jeans can be notoriously difficult, and the buyer is being honest.  99.9% of the time you get your original item back no problem, and it will resell.   Don't hang yourself up on 'maybe'.

[pjcdn2005]

I'm sure that is what he meant and that confirms that  they gave a buyers remorse reason for the return which means that you can deny the return since you do have a no return policy. But like others, I would suggest that you accept the return. Once they return the item you can hold back the original shipping cost since it was a separate charge. You will also receive your fvf back from ebay.

[iamalwaysright]

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@killerofworlds wrote:

...I don't see how it's my fault that the person did not take the pictures, sizing and measurements into consideration when buying them.

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Oh how I wish this was actually true in the online clothes buying world. On that note, I find that not accepting returns for clothing is just asking for trouble. No offense to the OP as I'm sure many new clothing sellers don't realize this yet.

[jman0312]

You should do exactly what your thinking, you explained the item in the listing, thats what ebay requires you to do. Therefore why would you refund, this isn't Walmart here, it's online sales, you don't deserve to lose $ for buyers who don't care about you. It's there loss, not yours, stick to your guns here. Don't listen to the ignorance of "just return it, take the loss", for doing 100% of you were supposed to do. That's ebays problem not yours.

[femmefan1946]

No returns does not mean No Refunds.

You don't have to pay to have it returned nor do you have to demand that it be returned.

You can just abandon the disputed item.

But you do have to refund the unhappy customer or take a Defect to your account which can lead to higher fees, restrictions on the number and value of your listings or even a closed selling account.

[m60driver]

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@killerofworlds wrote:

And what if I accept the return and the buyer returns the NEW WITH TAGS jeans in worn or washed condition or altered in any way beyond just trying them on? Does that void the return policy? What do I do in that case?

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You do what most Ebay sellers are forced to do, eat the loss and move on.

[pjcdn2005]

What loss are you referring to?  The buyer will end up paying original and return shipping. The seller will get their fees back so they are whole in that sense.  At this point there is no evidence that the jeans are in a different condition than when they were sent to the buyer so the seller will be able to sell them

[pjcdn2005]

 According to ebay rules, in this case no returns can mean no refunds if the seller chooses to deny the return. They are within their right to do so since this a remorse return and the seller does not accept returns.  I don't recommend that they do that as the buyer can still go outside of ebay and open a payment dispute in which case they would probably refund and not get the item back.  Plus. accepting the return is good customer service as well as lessens the chance of a higher loss.

[femmefan1946]

I agree there is no reason to believe the buyer is anything but legitimately unhappy with their purchase.

Most people are honest, and this buyer gave an honest reason (the jeans don't fit them) for wanting to return for refund.

Arguing with an unhappy buyer is a foolish game. Scissors exist.