Some help needed w/an explanation of the requirements of Guaranteed Delivery.

[mam98031]

I think I have a misunderstanding of this program and would like some information please.   

Per the stated policy on the site it is suppose to apply to listings with a 0-1 day handling time. 

https://pages.ebay.com/seller-center/shipping/ebay-guaranteed-delivery.html 

On my listings I have 2 day handling yet Guaranteed delivery appears on some if not all of my listings yesterday, today I don’t see it.  On another account the listing have a 3 day handling time and it is showing on all of her listings, which is presenting an issue as these guaranteed delivery target dates are being missed. 

So if the written policy is wrong we need it corrected.  Or is there an application of this program that I'm not aware of. 

After some testing on the listings on another account, if shipping is separately stated, the Guaranteed Delivery statement goes away.  It appears to be only showing on Free Shipping listings even with a 3 day handling time. 

It also does not seem to be considering handling time when calculating the ETA dates at all.  Well not the handling times stated by the seller on the listing.  I have a 2 day handling time, the other account has 3 days, yet each of our listings coming from roughly the same place show the same ETA.   

A purchase today on the other account would have until Wednesday the 24th to ship [3 day handling], yet the ETA due to Guaranteed delivery states delivery would be the 25th.   Oh and I should add that on both accounts I use Standard Shipping which is 1-5 days per Ebay’s schedule of options.  So clearly Ebay is not considering handling time in determining if the listings qualify for Guaranteed Delivery OR in the ETA dates.  Both are HUGE ISSUES!

I’m aware that when I view a listing that the ETAs stated are based on the zip code in which the account I’m viewing the listings with along with the listings location. 

So what am I missing?  Did something change?  Or is this a glitch that needs some immediate attention because of the serious ramifications this can have on affected sellers.  Both their stats and their selling account health.

[buyselljack2016]

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@mg152 wrote:
I’m in Florida. You’re in Washington state?
It tells me fast & free. If I order now I’ll get delivery 04/25. Impossible!

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Many of my shipments by USPS arrive in 2-3 days.  Others, well that's a whole nother story, but coast to coast shipped on Monday can easily be delivered by Thursday.

[mg152]

It was beads but still with 2 day handling it can’t happen. Me, I don’t care cause I don’t mind waiting but other buyers watch the tracking like a hawk. 😀

2 day handling would be Tuesday for shipping which is the 23rd. 

I have 3 day handling and a lot of mine have GD too

[millcreekrescue909]

Just tested one of my listings which has a 3 day handling time + 1-5 days standard shipping.  It shows a Guaranteed Delivery for 4/25.  When I leave the shipping method the same and change to  4 day handling time (1 additional day), it shows estimated delivery between 4/26 & 5/3.  How much sense does this make?

[millcreekrescue909]

Looks like a lot of us have the same problem.

[myangelandmyprincess]

I guess I just don’t get the worry.  If you offer returns and offer free shipping losing the shipping cost is already a fact to face whether you qualify for guaranteed delivery or not.    Plus you get added protections with guaranteed delivery.  Buyers are more likely to opt for the $5 voucher then a hassle of a return and if they opt for the return they honestly would have probably done that without guaranteed delivery just my opinion. Adding .10 would stop it as then you don’t qualify for fast n free so you wouldn’t qualify for guaranteed delivery 

[millcreekrescue909]

I just had an issue with a buyer specifically because the the words “Guaranteed Delivery”. This is a problem that would never have occurred otherwise. This created a false expectation for this buyer which was totally unnecessary. This does not create good customer rapport and is a very good example of the way in which eBay usurps sellers’ ability to run their own businesses.

[Anonymous]

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@myangelandmyprincess wrote:

If you offer returns and offer free shipping losing the shipping cost is already a fact to face whether you qualify for guaranteed delivery or not.    Plus you get added protections with guaranteed delivery.  Buyers are more likely to opt for the $5 voucher then a hassle of a return and if they opt for the return they honestly would have probably done that without guaranteed delivery just my opinion.

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I have a very similar point of view and experience. That's why I like the program. As long as I meet my handling time then my experience is more satisfied buyers and less money out of my pocket.