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Since when is Saturday a Business Day? Apparently since January? Lost TRS Status... anyone else?

Has anyone else been experiencing this issue? Sales page shows a Friday purchase needs to ship on SATURDAY even though it's clearly not a business day. I have made at least 20+ calls, filed appeals, given each CSR detailed list of items affected. The seller performance report shows EVERY sale on Saturday shipped late late and I have lost my Top Rated Seller status along with the discount. Each and every time I call I ask to report to two different departments - seller performance and website/technical support. 

 

I am SO SICK of the endless useless calls to them without any resolution for six months now.

 

 

Is anybody having these issues? What helps / helped? 

Message 1 of 41
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40 REPLIES 40

Re: Since when is Saturday a Business Day? Apparently since January? Lost TRS Status... anyone else?

Six months of phone calls. Goat roping is way easier!

Message 16 of 41
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Re: Since when is Saturday a Business Day? Apparently since January? Lost TRS Status... anyone else?

Don't call CS anymore. They're not capable of helping you. Try your best to find eBay For Business on Facebook. That's your only chance. Someone here can help you find it or provide a link.

Message 17 of 41
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Re: Since when is Saturday a Business Day? Apparently since January? Lost TRS Status... anyone else?


@miniperfumestore wrote:

I do not have my Facebook and eBay profiles linked. I couldn’t find any way to contact Facebook eBay business page. Thanks for the suggestion!


@miniperfumestore 

 

Your accounts don't have to be linked. Some folks make throwaway fb accounts just for this...

Message 18 of 41
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Re: Since when is Saturday a Business Day? Apparently since January? Lost TRS Status... anyone else?

Not true.  This page is a dual-purpose settings page.  One item is for checking which days you work.  The other is when your cutoff time is.

Message 19 of 41
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Re: Since when is Saturday a Business Day? Apparently since January? Lost TRS Status... anyone else?


@johnrj1226 wrote:

How do you know all this info????

 

I have been to  3 county fairs and a goat roping contest and ain't hear anything like  this.


That's 'cause you missed the North Carolina Hollerin' Contest.  They were faking people out with that. 🤑


“The illegal we do immediately, the unconstitutional takes a little longer.” - Henry Kissinger

"Wherever law ends, tyranny begins" -John Locke
Message 20 of 41
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Re: Since when is Saturday a Business Day? Apparently since January? Lost TRS Status... anyone else?


@miniperfumestore wrote:

The working day schedule is only applicable to same-day shipping cut off times. I couldn’t find any other page with a work schedule..


is there another location within the eBay site? 


Not that I'm aware of but an ebay board rep definitely did say that page is also for scheduling shipping days, not just for same day shipping.    I can't tell in your other post if you just unchecked Saturday or if it was already unchecked.  If you did just uncheck it, you should be able to see now what your 'ship by time' says for the item you sold today.

Message 21 of 41
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Re: Since when is Saturday a Business Day? Apparently since January? Lost TRS Status... anyone else?


@miniperfumestore wrote:

I do not have my Facebook and eBay profiles linked. I couldn’t find any way to contact Facebook eBay business page. Thanks for the suggestion!


No need to be linked:

https://www.facebook.com/eBayForBusiness  http://www.twitter.com/askebay

Send a private message.  Include your user ID, email address, phone number, and a brief

message. 

********************************************************************
I have been imported from Australia and this is my posting ID
Message 22 of 41
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Re: Since when is Saturday a Business Day? Apparently since January? Lost TRS Status... anyone else?


@miniperfumestore wrote:

The working day schedule is only applicable to same-day shipping cut off times. I couldn’t find any other page with a work schedule..


is there another location within the eBay site? 


I'm not sure that's true.........mine are checked for M-F.........one day handling.......... How are yours checked?

Screenshot (275).png

 

 

Message 23 of 41
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Re: Since when is Saturday a Business Day? Apparently since January? Lost TRS Status... anyone else?

velvet@ebay 

devon@ebay 

 

Can one of you confirm that this IS the place to set working days............or is there another?

Message 24 of 41
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Re: Since when is Saturday a Business Day? Apparently since January? Lost TRS Status... anyone else?

I noticed they didn't include Juneteenth...which was on June 20th, and I got no response to my question. It's like the Sales on here lately.....Crickets...

Message 25 of 41
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Re: Since when is Saturday a Business Day? Apparently since January? Lost TRS Status... anyone else?

@miniperfumestore 

See post 9 - I included the link in my reply

"I have the right to remain silent but I didn't have the ability." Ron White, Fritch, Texas
"Stay away from negative people, they have a problem for every solution." A. Einstein
"The Devil made me do it!" - Flip Wilson
"If the band can only play loud - they ain't no good - peps too!" J.R. Johnson
Message 26 of 41
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Re: Since when is Saturday a Business Day? Apparently since January? Lost TRS Status... anyone else?

The only way that I know that a seller can validate that they met there handling time is to get an acceptance scan from the carrier.  putting a package in a drop box won't do that necessarily.  Your options are:

:

1.  Go to your local post office, stand in line and get a scan.

2. Schedule a pick up with your carrier - this can be iffy

3.  What I did 95% of the time was to get to know my carrier (and she made certain her subs knew what to do for me), well and they would pick my shipments and scan it - a little bribery helps:  - I'd leave home made oat meal cookies  with chocolate, raisins  and walnuts - the recipe is on the inside of the lid on Quaker Oats boxes - been there as long as my  late Mother (born in 1919) can remember.  The walnuts was my Mom's idea and the chocolate chips mine 9teh recipe on calls for raisans.  Also left Christmas Gift - some thing I made or  some Chocolate covered and salted Georgia pecans and in general just be nice/friendly to them - I wouldn't want their  job.

"I have the right to remain silent but I didn't have the ability." Ron White, Fritch, Texas
"Stay away from negative people, they have a problem for every solution." A. Einstein
"The Devil made me do it!" - Flip Wilson
"If the band can only play loud - they ain't no good - peps too!" J.R. Johnson
Message 27 of 41
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Re: Since when is Saturday a Business Day? Apparently since January? Lost TRS Status... anyone else?

I sold some record albums on my other account yesterday... Ebay has me sending them out Tuesday, although I sent them this morning...

Message 28 of 41
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Re: Since when is Saturday a Business Day? Apparently since January? Lost TRS Status... anyone else?

I’ve been doing EVERYTHING you mentioned! I even have my carrier’s cell phone number. The issue is not with the post office, this is solely and eBay site issue.

 

I have reported and re-reported every incorrect late upload. They’re 48 to 72 hour correction is just babble. 

this weekend I just put myself on vacation for Friday.

 

thanks for taking the time to reply!

Message 29 of 41
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Re: Since when is Saturday a Business Day? Apparently since January? Lost TRS Status... anyone else?

I have 1 day shipping and have never had a late shipment (knock on wood) & eBay has never considered Saturday as a business day in any of my many transactions.

 

Message 30 of 41
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