06-26-2022 11:23 PM
Has anyone else been experiencing this issue? Sales page shows a Friday purchase needs to ship on SATURDAY even though it's clearly not a business day. I have made at least 20+ calls, filed appeals, given each CSR detailed list of items affected. The seller performance report shows EVERY sale on Saturday shipped late late and I have lost my Top Rated Seller status along with the discount. Each and every time I call I ask to report to two different departments - seller performance and website/technical support.
I am SO SICK of the endless useless calls to them without any resolution for six months now.
Is anybody having these issues? What helps / helped?
Solved! Go to Best Answer
06-30-2022 08:44 AM
Six months of phone calls. Goat roping is way easier!
06-30-2022 08:58 AM
Don't call CS anymore. They're not capable of helping you. Try your best to find eBay For Business on Facebook. That's your only chance. Someone here can help you find it or provide a link.
06-30-2022 09:00 AM
@miniperfumestore wrote:I do not have my Facebook and eBay profiles linked. I couldn’t find any way to contact Facebook eBay business page. Thanks for the suggestion!
Your accounts don't have to be linked. Some folks make throwaway fb accounts just for this...
06-30-2022 09:31 AM
Not true. This page is a dual-purpose settings page. One item is for checking which days you work. The other is when your cutoff time is.
06-30-2022 10:22 AM
@johnrj1226 wrote:How do you know all this info????
I have been to 3 county fairs and a goat roping contest and ain't hear anything like this.
That's 'cause you missed the North Carolina Hollerin' Contest. They were faking people out with that. 🤑
07-01-2022 02:17 PM
@miniperfumestore wrote:The working day schedule is only applicable to same-day shipping cut off times. I couldn’t find any other page with a work schedule..
is there another location within the eBay site?
Not that I'm aware of but an ebay board rep definitely did say that page is also for scheduling shipping days, not just for same day shipping. I can't tell in your other post if you just unchecked Saturday or if it was already unchecked. If you did just uncheck it, you should be able to see now what your 'ship by time' says for the item you sold today.
07-01-2022 03:30 PM
@miniperfumestore wrote:I do not have my Facebook and eBay profiles linked. I couldn’t find any way to contact Facebook eBay business page. Thanks for the suggestion!
No need to be linked:
https://www.facebook.com/eBayForBusiness http://www.twitter.com/askebay
Send a private message. Include your user ID, email address, phone number, and a brief
message.
07-01-2022 05:18 PM
@miniperfumestore wrote:The working day schedule is only applicable to same-day shipping cut off times. I couldn’t find any other page with a work schedule..
is there another location within the eBay site?
I'm not sure that's true.........mine are checked for M-F.........one day handling.......... How are yours checked?
07-01-2022 05:36 PM
Can one of you confirm that this IS the place to set working days............or is there another?
07-01-2022 05:53 PM
I noticed they didn't include Juneteenth...which was on June 20th, and I got no response to my question. It's like the Sales on here lately.....Crickets...
07-02-2022 04:09 AM
See post 9 - I included the link in my reply
07-02-2022 04:33 AM
The only way that I know that a seller can validate that they met there handling time is to get an acceptance scan from the carrier. putting a package in a drop box won't do that necessarily. Your options are:
:
1. Go to your local post office, stand in line and get a scan.
2. Schedule a pick up with your carrier - this can be iffy
3. What I did 95% of the time was to get to know my carrier (and she made certain her subs knew what to do for me), well and they would pick my shipments and scan it - a little bribery helps: - I'd leave home made oat meal cookies with chocolate, raisins and walnuts - the recipe is on the inside of the lid on Quaker Oats boxes - been there as long as my late Mother (born in 1919) can remember. The walnuts was my Mom's idea and the chocolate chips mine 9teh recipe on calls for raisans. Also left Christmas Gift - some thing I made or some Chocolate covered and salted Georgia pecans and in general just be nice/friendly to them - I wouldn't want their job.
07-02-2022 06:31 AM
I sold some record albums on my other account yesterday... Ebay has me sending them out Tuesday, although I sent them this morning...
07-02-2022 10:55 AM
I’ve been doing EVERYTHING you mentioned! I even have my carrier’s cell phone number. The issue is not with the post office, this is solely and eBay site issue.
I have reported and re-reported every incorrect late upload. They’re 48 to 72 hour correction is just babble.
this weekend I just put myself on vacation for Friday.
thanks for taking the time to reply!
07-02-2022 12:52 PM
I have 1 day shipping and have never had a late shipment (knock on wood) & eBay has never considered Saturday as a business day in any of my many transactions.