Since April 6th, my eBay impressions have dropped significantly from an average above 1 million to around 500k, and now they hover at around 600k. Despite contacting customer service, I received an unhelpful response that everything looks fine. Frustratingly, I have continued to upload new listings every day, but sales have still decreased. On April 25th, a new issue arose where my organic page views showed 0, which is clearly not accurate. I reached out to customer service, but their response was again unhelpful and similar to my previous experience. These ongoing problems have made me feel unstable and unsure about eBay's reliability. I am now considering moving to another platform, but before making that decision, I want to know if others are facing similar issues.
brian_burke@ebay wrote:@zamo-zuan I understand your frustration. My response was to get information that will help our teams identify the issue, if it came across as other than that I apologize.
Due to this thread, the VP in charge of North America got involved to ensure this issue was escalated to the product team and the identified issue resolved. It's clear from the continuation of the thread that not everything was addressed.
That was the latest information we had...it was resolved. Given the additional posts we want to circle back with the team responsible. The more specific I can be the better, that is all I was asking for.
I will circle back with you with additional information once I hear back from the team.
Thank you.
Brian
Thank you for the continued response. The important thing to factor here is if you look at the dates that it was supposed to have been resolved, as shown in the info shared here, the issue just "changed characteristics" rather than being resolved.
Updating again for reference:
elizabeth@ebay @valueaddedresource devon@ebay @retro-treasureparadise
Just a theory, but is it possible our "external" site views are coming from EIS traffic? And because we are getting a ton of those "external" views, the system is throttling us? I seem to remember someone saying that a ton of external views actually hurts your store. Our external views have been increasing since Mid-March.
@hk-resale wrote:elizabeth@ebay @valueaddedresource devon@ebay @retro-treasureparadise
Just a theory, but is it possible our "external" site views are coming from EIS traffic? And because we are getting a ton of those "external" views, the system is throttling us? I seem to remember someone saying that a ton of external views actually hurts your store. Our external views have been increasing since Mid-March.
@hk-resale anything is possible but I'm not sure how likely EIS external views are to be a factor and/or if that is a separate issue from some of the other things we are seeing in this thread or not.
I'm not aware of there being anything particularly negative about having a lot of external views specifically, but would be interested to hear more about that idea if you have more information.
However, I believe that eBay does look at things like click through rates and sales conversion rates and that those are factored in some ways into algorithms for search placement etc. Generally speaking if you get a lot of views that don't convert into sales, that would lower your average sales conversion rate and over time that could hurt your search placement, impact sales etc, but that would typically be a much more gradual process than what a lot of sellers are reporting here.
And that's why I think it's so important for eBay to address the questions that have been raised about where these numbers are coming from, why they are being extrapolated by formulas instead of actual counts, how that extrapolated data is fed into other algorithms on the platform and how that may impact visibility and sales.
At this point it's completely a black box - we can see enough to know things don't add up but unfortunately nobody except eBay has access to the information that would unlock the answers.
