Should I ask a buyer to revise positive feedback?

[hobster16]

I received positive feedback (less than 30 days ago) from a buyer who stated "it took a week to ship." It also stated it was a great product, great packaging, and they're very happy. He bought it on a Saturday, I shipped it on Monday, and then it took a week to arrive (PA to KS) due to multiple delays in transit.

Should I ask him to revise/clarify it or just reply to his feedback thanking him for the positive feedback and stating that the delay was in transit, not because it shipped late, and was out of my control?

I have 36 feedbacks only (all positive) and am trying to build it up. I take my selling seriously and don't want to do anything to screw it up. Am I being ridiculous? 🙂

If the answer is yes I should have him revise it, should I send him a message first & then send the formal request? I've never done this before. Also, I haven't left his feedback yet.

Thank you!!

[mam98031]

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@ryry-jj wrote:

Dont worry about it, it would just be another pie-fight.  As people have said, keep doing what you are doing, selling and shipping out asap...after that, you have no control.  But if you ever do notice delays in the shipping process, it never hurts to send a buyer an update as to that.  It lets them know you are paying attention to them

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While that is a nice though, I don't agree that it won't hurt the seller.  The seller notifying the buyer that the item is behind schedule in delivery can cause the buyer to file an INR.  I personally would not notify a buyer that has not asked me for an update on the tracking.

Now if I notice that something is behind schedule and seems that it needs a bit of attention, while I wouldn't notify the buyer unless they had already asked me about this, but I would file a Trace on the package and sign up for tracking updates.  But still not telling the buyer.

But that is just me.  You of course have every right to do what you think is best for your little business.

[collectintime]

I had something similar. If you go to your feedback, you can reply to any feedback left for you. I replied, to the "positive" I was given, this way, anyone can read the circumstances. I was very positive in my reply. You are welcome to go take a look at what I wrote and copy it if it will work for you. 

[mam98031]

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@collectintime wrote:

I had something similar. If you go to your feedback, you can reply to any feedback left for you. I replied, to the "positive" I was given, this way, anyone can read the circumstances. I was very positive in my reply. You are welcome to go take a look at what I wrote and copy it if it will work for you. 

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@collectintime 

A thought to consider.  When you reply to a feedback, it draws more attention to it than if you had not of left a comment.  In regards to Positive Feedback, potential buyers likely just scan them UNLESS there is a comment by the seller.  IMHO you are better off to leave it alone unless you want to draw attention to the positive feedback.

[iamalwaysright]

I agree. You don't need to explain yourself on something that no one will really ever see.

It also depends how severe the accusation is that you received. If it's something as small as slow shipping, I'd much rather people overlook it than to have them understand the full story. Now if I the buyer accused me of punching them in the face and murdering their parakeet, I'd probably chime in with a reply.