Sellers must upload tracking BEFORE Estimated Delivery Date to be covered for INR

[couldabeenworse]

Since other threads regarding this have gone off track, I just want to make sure everyone takes note of the Fall Update:

https://pages.ebay.com/seller-center/seller-updates/2018-fall/service-metrics-and-shipping.html#m17-...

Starting September 10, 2018, you will be required to upload tracking in the structured data field before the estimated delivery date has passed in order to appeal an "item not received" claim. eBay will not protect you from a claim if you send the tracking number to the buyer via email.

Long story short: if you fail to upload tracking before the Estimated Delivery Date passes and buyer insists he did not receive your order, you will lose the claim no matter what your tracking says.

[retrose1]

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@couldabeenworse wrote:

That is good reasoning on why they want it uploaded before delivery  So fbe buyers know it's coming and can plan for it and if a seller doesn't do that they are responsible. 

I think it also explains why the penalty is loss of Seller Protection, rather than a fee increase or something that would benefit eBay more.

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Big Whoop!

ebay has been taking away seller protections for so long that DC on INR is the only thing left, no surprise that ebay is taking that away gradually, too.  If a buyer wants to steal your item, ebay policies see to it they can.

[couldabeenworse]

It works awesome for me.

And I rarely get a INR case - in fact so far this year I have gotten one INR case, which I won because I uploaded tracking - but I get at least a couple of buyers a week emailing asking when I'm gonna ship/where's my item - usually within a day after my tracking on the recipt shows it was delivered.

All my buyers get tracking numbers when shipped, and I NEVER get an INR case.  I also NEVER get 10%-15% (didn't it start at 20%?) of my buyers asking me where the heck their package is.  Granted, I miss out on the awesomeness of sending a smarmy email telling them how USPS takes mail fraud seriously.

[couldabeenworse]

If you don't have a secure location, the PO insurance will probably not cover you.

No.  But they may not leave the package.

[buyselljack2016]

this covers it for some customers

USPS DMM

2.2.3 Parcel Delivery

An ordinary parcel too large to fit into a customer’s mailbox is not left unless the customer has filed a written order with the postmaster relieving the USPS and carriers of all responsibility in case of loss or depredation of any such parcel left outside the box.

[retrose1]

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@couldabeenworse wrote:

It works awesome for me.

And I rarely get a INR case - in fact so far this year I have gotten one INR case, which I won because I uploaded tracking - but I get at least a couple of buyers a week emailing asking when I'm gonna ship/where's my item - usually within a day after my tracking on the recipt shows it was delivered.

All my buyers get tracking numbers when shipped, and I NEVER get an INR case.  I also NEVER get 10%-15% (didn't it start at 20%?) of my buyers asking me where the heck their package is.  Granted, I miss out on the awesomeness of sending a smarmy email telling them how USPS takes mail fraud seriously.

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Started at about 8%, worked it's way up to 15%, hit 20% only one month.

Now this is ONLY ebay - asking after delivery.  On other sites, if they ask, it is rare that they have the package.  They ask because they are nervous nellies OR if it has been more than 10 days, something is wrong.

And I don't tell them that the PO takes mail fraud seriously - that is just giving the scammer a laugh about how I have no idea how the world works.  I tell them that I'm going to have a talk with my postmaster and file a report and have them call their postmaster and have them flag the buyers address to see if there is a pattern in the neighborhood.  Big difference, my offer to help is so grand that it will get them on radar.  If the buyer is angry sounding or demanding - I make sure I mention that I know my postmaster by name.

[itsjustasprain]

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@retrose1 wrote: 
And I rarely get a INR case - in fact so far this year I have gotten one INR case, which I won because I uploaded tracking - but I get at least a couple of buyers a week emailing asking when I'm gonna ship/where's my item - usually within a day after my tracking on the recipt shows it was delivered. 

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I seriously doubt that all those buyers are scammers and i dont know why you think that leaving your buyers uninformed about where their packages are is some kind of bragging point. This seems like kind of a power trip for you. You joke about people checking their tracking multiple times a day but in the case of your buyers its because theyre wondering when the heck youre going to get off your butt and ship the item they paid you for like 3 days ago.

People that are working arent at home to check their mail when it arrives and your scheme tells them nothing about when they can expect the package and if they should have someone collect it off the porch for them before someone else does.

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@retrose1 wrote: 
Experienced scammers don't want to get on radar, so they send a message phishing to see if I can prove delivery. 

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Thats not what phishing means. Maybe theyre just wondering where the heck their package is - and as you cant be bothered to tell them then maybe if you give them the tracking number then they can look it up themselves.

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@retrose1 wrote:
And since I go all hard core about getting them on the PO radar about their 'lost' package - they 'find' it and that just stops them from filing a snad.  I have neve gotten a snad on a 'found' package.

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What does a SNAD report have to do with an INR?

[myangelandmyprincess]

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@retrose1 wrote:

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@couldabeenworse wrote:

So what are they going to do when they get the notice - drop everything so they can run home and wait with bated breath for the delivery person to start their way down the street?

If the get tracking on the shipment, they can make plans so the package is outdoors for the minimum amount of time.  Porch Pirates are not omnipresent; every minute or hour a parcel is left outdoors increases the risk that it will disappear.

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So i guess that the answer about dropping everything to run home to get their mail is  - YES.

Bet many will be unemployed soon so they can sit at home waiting for an alert in their email or for the mailperson to walk down the street.

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I lEave home a lot for the weekends.  If I have tracking that shows an item is going to be delivered I can 1. Put my mail on hold. 2. Alert my mother that I have one meant to be delivered and that I will let her know if it is and ask her to get it for me rather than it sit out all weekend.   

I don't  like to have to put my mail on hold if I don't have to so when I have something with no tracking it's frustrating   

I don't worry about packages sitting there a few hours until I get home from work but trackin is still useful in that case because I get notified it was delivered so I know to expect it when I get home.  If I don't see it it gives me time to quickly get to finding it whether it was put in an odd place or misdelivered.  Had one the other day showing delivery but it wasn't at the door ended they had put it  in my fiancée's work car.  Had another they had put between my glass door and front door which don't use if I hadn't had tracking I wouldn't have known To look for it 

[itsjustasprain]

@retrose1 wrote: 
Now this is ONLY ebay - asking after delivery.  On other sites, if they ask, it is rare that they have the package.  They ask because they are nervous nellies.

Why not just try uploading your tracking number like everyone else and watch your INR complaints fall to zero? Plus that way if you do upload tracking and the buyer reports an INR then maybe there really IS a problem out there and you can go talk to your postmaster about it.

[hillbillymedia]

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@southern*sweet*tea wrote:

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@myangelandmyprincess wrote:

I'm also going to say it might be to prevent sellers from not shipping until a INR case is opened   I've seen on the boards buyers complaining sellers doing such 

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^^THIS^^

Bad sellers who are OOS hold back the tracking number until the buyer asks, then they either send a bogus one because they never had the stuff to begin with or they finally ship out the item when they get it back in stock.

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Or they refund when the INR is filed to avoid the OOS cancelation defect. I had someone do that to me recently.

[coolections]

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@retrose1 wrote:

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Experienced scammers don't want to get on radar, so they send a message phishing to see if I can prove delivery.  With ebay starting to punish sellers for any case, I think my way is so much better. 

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@retrose1

Experienced buyers know that most all sellers upload tracking  and those that do not are usually scamming. Anyone who did not receive their package yet, and still has no tracking SHOULD ask but should NOT have to. It's just another hoop your making buyers go through for nothing. Upload tracking like a seller should and be done with it. It looks to be Ebay thinks your way is NOT better and thus the new change.

[emerald40]

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@couldabeenworse wrote:

ALL users of the PO's services MUST supply a secure location for their packages to be delivered to

I've been hearing that line for 20 years, and have yet to see even a SINGLE document proving that its not baloney, much less defining a "secure location" as an "impenetrable vault".

__________________________________

Bring my mail to my door and it will be secure.

Make me have a clustered mailbox at the end of street, what is my option?

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[pjcdn2005]

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@coolections wrote:

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@retrose1 wrote:

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Experienced scammers don't want to get on radar, so they send a message phishing to see if I can prove delivery.  With ebay starting to punish sellers for any case, I think my way is so much better. 

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@retrose1

Experienced buyers know that most all sellers upload tracking  and those that do not are usually scamming. Anyone who did not receive their package yet, and still has no tracking SHOULD ask but should NOT have to. It's just another hoop your making buyers go through for nothing. Upload tracking like a seller should and be done with it. It looks to be Ebay thinks your way is NOT better and thus the new change.

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I agree that if there is a tracking number it should be uploaded, but I do have to disagree that sellers who don't upload tracking are 'usually' scamming.  Sellers who don't uploade tracking are more than likely sellers who don't use a service with tracking.

[emerald40]

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@couldabeenworse wrote:

So what are they going to do when they get the notice - drop everything so they can run home and wait with bated breath for the delivery person to start their way down the street?

If the get tracking on the shipment, they can make plans so the package is outdoors for the minimum amount of time.  Porch Pirates are not omnipresent; every minute or hour a parcel is left outdoors increases the risk that it will disappear.

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And on the east coast it will soon be dark around 4:30 PM, which gives these pirates the cover of darkness to ply their trade.  

[missjen831]

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@pjcdn2005 wrote:

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@coolections wrote:

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@retrose1 wrote:

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Experienced scammers don't want to get on radar, so they send a message phishing to see if I can prove delivery.  With ebay starting to punish sellers for any case, I think my way is so much better. 

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@retrose1

Experienced buyers know that most all sellers upload tracking  and those that do not are usually scamming. Anyone who did not receive their package yet, and still has no tracking SHOULD ask but should NOT have to. It's just another hoop your making buyers go through for nothing. Upload tracking like a seller should and be done with it. It looks to be Ebay thinks your way is NOT better and thus the new change.

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I agree that if there is a tracking number it should be uploaded, but I do have to disagree that sellers who don't upload tracking are 'usually' scamming.  Sellers who don't uploade tracking are more than likely sellers who don't use a service with tracking.

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I agree. And some are just small time sellers trying to get rid of a few things.  I’ve had a few recent purchases from small time sellers, obviously cleaning out closets or the attack, that paid for postage at the PO. Tracking was never uploaded. My purchases arrived on time. 

[emerald40]

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@retrose1 wrote:

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@nowthatsjustducky wrote:

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@missjen831 wrote:

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@ekmadonna wrote:

there is NO EXCUSE for not uploading tracking when you ship. Tracking is uploaded immediatly when you get a scan from PO. I don't understand why this would be an issue for anyone??

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It’s only automatically uploaded if you buy your labels through eBay. Not everyone does that. 

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And at least one major personality here that I know of prefers to keep the tracking on a need to know basis, uploading it when they open a case (which closes the case when the tracking shows delivered after all).

@retrose1  Isn't that generally your M.O. which has been working quite well for you?

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It works awesome for me.

And I rarely get a INR case - in fact so far this year I have gotten one INR case, which I won because I uploaded tracking - but I get at least a couple of buyers a week emailing asking when I'm gonna ship/where's my item - usually within a day after my tracking on the recipt shows it was delivered.

Experienced scammers don't want to get on radar, so they send a message phishing to see if I can prove delivery.  They don't want ebay seeing them lose dozens of cases.  And since I go all hard core about getting them on the PO radar about their 'lost' package - they 'find' it and that just stops them from filing a snad.  I have neve gotten a snad on a 'found' package.  Unlike a lot of scammers that know if they fail their snad on ebay there is always the pal and nothing that lets them know the seller will go all gansta to report them if they lose cash.

With ebay starting to punish sellers for any case, I think my way is so much better. 

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Other than a gotcha moment I still do not get it.

If you just uploaded tracking immediately, then there would be no messages and no games.

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